Case Manager

Position Title:  Case Manager
Department:  Refugee & Immigrant Services (RIS)
Division: College Readiness/Learner Supports (CRL)
Employee Status:  Full-time (grant-funded through June 30, 2025)
Location and General Business Hours: RVC Downtown / 8am-5pm Monday – Friday
Type:  Support Staff Association (SSA-Union)
Grade:   11 ($22.00-$23.00 hourly)
FLSA:  Non-Exempt
Issued:  
Revised: 02/2024, 10/2024
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Reporting Relationships
Reports to: Program Director
Supervision Exercised: None

Job Summary 
Assist in the successful resettlement of eligible new arrivals in the Refugee Social Services (RSS) grants. Lead the Services to Older Refugees (SORS) program which is a component of RSS. Assist in aligning translation and interpretation services to participates as related by grant guidelines. Assist in the daily and ongoing needs of participants enrolled in the Refugee Social Services Program. Determine eligibility and provide ongoing support and referrals. Working with employers to match new arrivals to appropriate employment opportunities. This individual will also lead the senior pre-citizenship class. Responsible for identifying clients eligible for the SORS program, and conducting senior needs assessments as required by the grant. 

Essential Duties and Responsibilities include the following. Related duties may be assigned. 

• Work closely with other staff to provide instructions and information about programs.
• Provide referrals, social service enrollments, and assistance in obtaining services as required.
• Work towards performance standards for all RSS programs but give special attention to monitoring the Services to Older Refugees program standards.
• Determine eligibility and provide intake with interpretation if necessary.
• Set up plans for case management with ongoing goals.
• Maintain and develop a network of other community services, especially those most relevant for senior participants.
• Work with translators to provide services and effectively communicate with participants.
• Attend programmatic meetings.
• Develop employment plan with the program director’s approval, and in accordance with the grant.
• Maintain regular documentation through case notes in accordance with grant guidelines and requirements, staying updated on any changes.
• Attend trainings.
• On a case-by-case basis, accompany participants to appointments.
• Advocate for participants when needed including to access healthcare services.
• Act as a resource for agencies, schools, councils, etc. 
• Schedule participants for appointments with medical, dental, legal, education, etc.
• Counsel participants in crisis and for daily needs, including public benefit enrollment and maintenance.
• Show flexibility and understanding in dealing with persons from diverse, social, economic, and educational backgrounds. 
• Accept appropriate additional responsibilities as requested. 
• Other duties as assigned.
• Regular attendance is expected.
• Use tact and courtesy to establish and maintain effective relationships with persons contacted in the course of work.

 
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Minimum Qualifications
Associate's degree required or equivalent experience with some college credits. Bachelor’s degree preferred.

• Minimum 2 years’ experience working with diverse populations, and or social services.
• Strong interpersonal skills with the ability to build positive relationships (including with outside agencies).
• Flexibility and ability to multi-task.

Work Environment
While performing the duties of this job, the employee regularly works in an office setting.
Physical Demands
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.