SUMMARY
The Regional Lead Social worker will serve as a liaison between the operations leadership team, the Divisional Lead Social worker & field Social workers of the assigned area. This person will act as a resource and subject matter expert, will support the delivery of excellent nutritional care, and will assist in the improvement of quality outcomes by providing direction and guidance. This person will carry a reduced patient caseload.
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
- Provide direct patient care outlined in the Social Worker Job Description.
- Provides general direction, guidance and feedback based upon professional standards and USRC guidelines to support field Social workers within the assigned area in achieving the desired outcomes in the following: quality, patient satisfaction, teamwork, unit culture, and employee satisfaction.
- Provides communication and training for field Social workers to support clinical competencies and policies and procedures individually and/or through region or division meetings.
- Drives company initiatives with colleagues and field Social workers of assigned area.
- Facilitates communication of continuing education training opportunities to enhance the practice of all USRC social workers.
- Coordinates standardization of required documentation for social workers (USRC Policy and appropriate documentation to meet CMS Conditions for Coverage).
- Coordinates orientation and training of all new social workers within the assigned area with the assistance of the RVP, Facility Administrator, HR department, and/or other disciplines.
- Monitors achievement of USRC quality outcomes withing assigned area and facilitates the development of quality assessment and performance improvement projects.
- Works with operations leadership team to ensure Social worker coverage assuming responsibility for enlisting Social worker coverage at dialysis facilities withing the assigned area during times of Social workers leave of absences, vacations, census increases and vacancies.
- Responsible for the Social Worker's formal performance evaluations and provides information feedback to the Social Workers and Facility Administrators throughout the year.
- Attends and participates in USRC leadership team meetings which may include quality, USRC policy, team building, staff development, and other meetings as appropriate.
- Collaborates with appropriate operations management staff as needed to achieve effective inter-disciplinary and intra-disciplinary relationships.
- Actively promote GUEST customer service standards; develop effective relationships at all levels of the organization.
- Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.
- Regular and reliable attendance is required for the job.