It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!
When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role: The Clinical Liaison Nurse is responsible for facilitating referrals in facilities as the Organization’s representative.Qualifications:
- Current license as RN in the state the employee is providing care, current active single-state out-of-state nurse license, or current active multistate/compact nurse license
- Minimum of one (1) year of acute healthcare experience; hospice experience preferred
- Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
- Marketing or sales experience preferred
- Able to perform admissions in the acute care setting
- Ability to effectively communicate in English (written and verbal)
- Excellent customer service focus
- Detail oriented
- Ability to multitask and prioritize
- Ability to present oneself in a professional manner
- Ability to manage physical demands and emotional stress of workload
- Strong goal/outcome orientation with exceptional time-management skills
- Mobile Driver - Valid driver’s license and automobile insurance per Company policy
- Reliable transportation to meet schedule
Competencies:
- Satisfactorily complete competency requirements for this position.
Responsibilities of all employees:
- Represent the Company professionally at all times through care delivered and/or services provided to all clients.
- Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
- Comply with Company policies, procedures and standard practices.
- Observe the Company's health, safety and security practices.
- Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
- Use resources in a fiscally responsible manner.
- Promote the Company through participation in community and professional organizations.
- Participate proactively in improving performance at the organizational, departmental and individual levels.
- Improve own professional knowledge and skill level.
- Advance electronic media skills.
- Support Company research and educational activities.
- Share expertise with co-workers both formally and informally.
- Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Job Responsibilities:
- Acts as the Organization’srepresentative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families and the general public.
- Presents services in an empathetic and compassionate manner and performs admission process.
- Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible clientsmeeting productivity expectations.
- Assertively handles any barriers to admissions of referred patients.
- Obtains medical record information for the referrals.
- Develops strong relationships with case managers, physicians, etc. at facilities.
- Works with Professional Relations Representatives (PRRs) to provide education on all available services.
- Provides care for any GIP patients in a hospital including daily visits, professional management oversight and case management of hospitalized A & B patients, performs documentation and coordinates efficient discharge.
- Communicates frequently with Patient Access and Care Connect staff to ensure timely follow-up.
- Performs other duties as assigned.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
