Director of Wraparound Programs

Position:Director of Wraparound Programs

Position Summary:Are you passionate about guiding and empowering families toward stability and self-sufficiency? As the Director of our Wraparound Program, you’ll lead a dedicated team of Care Coordinators and Supervisors, working together to make a meaningful impact in the lives of youth and families. You’ll oversee program activities, foster team cohesion, and ensure high-fidelity adherence to the Wraparound model, all while addressing the unique strengths and challenges of each family. If you're ready to combine leadership with compassion in a role that offers both challenge and reward, this could be the perfect opportunity for you to make a difference.

New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Pay and benefits

• 105 hours of paid time off your first year, not including an additional 13 agency holidays.
• Access to affordable life, dental and medical insurance.
• 401k with up to 3% agency matching.
• $66,221 - $69,532/yr for your first year. Additional raises guaranteed.
• Join our 100+ year old company, where over 30% of our staff have been with us for 10 years or more.
• Flexible schedule.

Minimum Education and/or Professional Qualifications/Skills: One required

• Bachelor’s Degree in Human Services field (Master’s degree in Human Services field preferred)
• Minimum of 2 years as a Supervisor in Preventive Services (2 years of being a Wraparound Supervisor is preferred)

We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.

Full Job Description

Title:Director of Wraparound Program
Department: Wraparound Program
Title of Immediate Supervisor: Senior Director of Preventive and Juvenile Justice Programs

POSITION SUMMARY: The Program Manager will be responsible for the oversight of the Wraparound Program. The Program Manager will provide supervision, support and guidance to the Care Coordinators and Wraparound Supervisor in building on the strengths, enhancing the supports and promoting the stability and self-sufficiency of the youth and families with which they work while maintaining fidelity to the Wraparound model. The Program Manager will be responsible for all aspects of the Wraparound Supervisor job description as well as the Program Manager responsibilities.

RESPONSIBILITIES/DUTIES:
● Oversee all aspects of the Wraparound Care Coordination Program
● Provide Supervision and support to the Wraparound Supervisor and assigned Care Coordinators. Provide supplement support to Care Coordinators that report directly to the Wraparound Supervisor
● Facilitate regular staff/team meetings; sharing information, building team cohesiveness and addressing issues related to New Directions, Family Voices Network, Erie County DSS, and fidelity to the Wraparound model.
● Ensure adherence to and accountability for ECDMH contracted services and outcomes
● Monitor and ensure all team members participate in required High Fidelity Wraparound specific trainings
● Maintain ongoing communication with the New Directions' finance department to ensure accuracy of client information and financial reports
● Apprise Senior Director of any significant issues related to staff, clients and/or program functioning
● Support implementation of agency initiatives
● Ensure services are delivered consistent with fidelity to the Wraparound program. Support team identification of areas in need of improvement and develop a plan for improvement.
● Adhere to the Wraparound Supervisor job description
Agency Standards/Norms:
● Participate in regular supervision (per New Directions policy and procedure)
● Attend and participate in New Directions' Supervisory meetings
● Participate in trainings/in-services to increase effectiveness and competence in supervision
● Attend all mandatory in-service trainings as per NDYFS policy and ECDSS requirements
● Participate in continuing education as needed to maintain a level of expertise in the field.
● Adhere to agency and department policies and procedures
● Utilize normative culture
● Adhere to the Code of Ethics prescribed by the National Association of Social Workers
● Any additional duties as assigned by the immediate supervisor.

Minimum Education and/or Professional Qualifications/Skills

• Bachelor’s Degree in Human Services field (Master’s degree in Human Services field preferred)
• Minimum of 2 years as a Supervisor in Preventive Services (2 years of being a Wraparound Supervisor is preferred)

Special – Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions.
Individual must possess the following;
1. Ability to role model Agency Norms and policies of New Directions Youth and Family Services.
2. Ability to accept supervision and perform as part of a team.
3. Ability to supervise individuals and create team settings. As well as deal with the crisis in the moment.
4. Ability to be flexible and adapt to change.
5. Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
6. Ability to deal effectively with children/youth with behavioral, emotional and/or mental health challenges and their families.
7. Must meet criteria set forth in the New Directions Driver’s License policy and Auto Insurance policy.
8. Must pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy.
9. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.