Environmental Protection Dispatcher(Telecommunicator Certification Required)

Introduction

The State of Connecticut, Department of Energy and Environmental Protection (DEEP) is looking for an Environmental Protection Dispatcher to join our dynamic team in Hartford, CT!

EnCon is seeking to hire an Environmental Protection Dispatcher. The Emergency Dispatch Center is a 24 hour, 7-day a week operation responsible for providing a communication link between operations within the Department of Energy and Environmental Protection, other public safety agencies and the public. This is a permanent, full-time position for 3rd shift on Weekends = (Friday 11:30pm to Saturday 7:30am) & (Saturday 11:30pm to Sunday 7:30am) then second shift Monday, Tuesday and Wednesday = (3:30pm-11:30pm each day).

What we can offer you

• Explore our new State Employee Benefits Overview page to get an understanding of the various benefits we provide to our employees.
• The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule! This recognition highlights our commitment to providing a supportive and rewarding work environment.
• Professional growth and development opportunities to enhance your skills and advance your career. We believe in investing in our employees' success.
• A healthy work/life balance is a priority for us. We are committed to fostering an environment that supports the personal and professional growth of all employees.

Successful candidates will have the ability to:

• Calm individuals in crisis;
• Make split second decisions;
• Gather and disseminate information clearly, accurately and rapidly in urgent situations;
• Multi-task between the telephone, radio and various computer systems in stressful situations;
• Maintain composure and function under the stress of an emergency situation;
• Establish and maintain cooperative working relationships with others;
• Read and speak English in a clear and effective tone of voice;
• Hear clearly and discern a variety of audible communications and signals simultaneously;
• Understand and be knowledgeable with computers, typing, data input and be comfortable with using technology.

About us

At the Connecticut Department of Energy and Environmental Protection (DEEP), we are dedicated to conserving, improving and protecting our natural resources and the environment- and increasing the availability of cheaper, cleaner and more reliable energy. Connecticut’s system of state parks and forests, state boat launches, and waterways, provide many opportunities for outdoor recreation for residents and visitors alike. These range from camping and fishing to hiking, boating, and picnicking. 

The Bureau of Outdoor Recreation is made up of three Divisions (Parks, Environmental Conservation Police, and Boating). The mission of the State Environmental Conservation Police (EnCon) Division is to provide natural resource protection and public safety through education, outreach and enforcement.

The Bureaus of Outdoor Recreation and Natural Resources lead the agency’s outdoor recreation efforts by acquiring and managing lands with an eye toward providing public use that is compatible with long term protection of natural resources.

Selection Plan

To apply

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

Important information after you apply

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• Candidates will be required to submit a copy of their accredited United States college transcripts or a US Degree Equivalency Assessment Report for a foreign degree prior to interview (if selected).
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

For current state employees, salary calculations are not necessarily comparable from branch to branch but it does not impact your state service credit.

For technical questions regarding the filing of your application, please contact Benjamin Beaudry at Benjamin.Beaudry@ct.gov.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Department of Energy and Environmental Protection this class is accountable for providing a communication link between the units and/or divisions of the Department of Energy and Environmental Protection, other public safety agencies and the public.

EXAMPLES OF DUTIES

• Operates radio communication equipment and receives and dispatches radio messages on an assigned shift;
• Provides a communications link for personnel in the field or agency headquarters;
• Relays information and requests for assistance to appropriate jurisdictions;
• Operates computer equipment;
• Operates voter system to determine radio transmission capability;
• Advises other agencies on incidents of special concern;
• Dispatches emergency response teams of the agency;
• Operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems;
• Maintains initial incident report;
• Maintains written records and logs of shift activity;
• Interprets and relays information to field personnel;
• Contacts and may coordinate with agency units and/or agencies such as Federal Aviation Administration, Coast Guard, State Police and local public safety agencies;
• Interprets and applies state statutes and regulations pertaining to environmental protection issues;
• Independently responds to calls from the general public;
• Provides general information or referrals to the general public;
• Determines and evaluates whether emergency or non-emergency situations exist, prioritizes and takes appropriate action;
• May prepare reports;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of
  • and ability to operate and monitor communications equipment;
  • state and federal laws, statutes, regulations and procedural guidelines relating to conservation enforcement;
  • terminology used in radio communications;
  • laws, rules and regulations governing radio communications equipment;
• Skills
  • interpersonal skills;
  • computer keyboarding skills;
• Ability to
  • listen and communicate calmly, effectively and courteously with the public and emergency personnel in emergency and non-emergency situations;
  • speak proper English and enunciate clearly;
  • function and react calmly, effectively and efficiently under stress;
  • determine priorities among multiple issues as well as analyze problems and take appropriate actions;
  • exercise discretion in handling confidential information;
  • follow oral and written instructions;
  • maintain manual and electronic records.

MINIMUM QUALIFICATIONS

One (1) year of experience in dispatching and operation of communication equipment.

PREFERRED QUALIFICATIONS

• Experience with computer assisted dispatch (CAD), National Crime Information Center (NCIC), and CT On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems;
• Experience interpreting and applying conservation enforcement state and federal laws, statutes, regulations, and procedural guidelines;
• Experience managing competing deadlines and adapting to changing priorities in a work environment;
• Experience extracting information from individuals during emergency response communications;
• Experience making independent decisions while evaluating emergency and non-emergency response situations.

SPECIAL REQUIREMENTS

• Incumbents in this class must have and maintain certification as a Telecommunicator.
• Incumbents in this class must receive certification in National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Teleprocessing (COLLECT) systems within three (3) months of appointment.
• Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.

CHARACTER REQUIREMENTS

In addition to the checking of references and facts stated in the application a thorough background investigation of each candidate may be made before persons are certified for permanent appointment.

PHYSICAL REQUIREMENTS

A physical examination may be required by the appointing authority. Applicants for this class must possess normal hearing and vision.

WORKING CONDITIONS

Incumbents in this class may be required to work in tiring positions for long periods of time.

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.  As such, a job class is not meant to be all-inclusive of every task and/or responsibility.