Fraud Operations and Enablement Analyst

Job Description:

Are you interested in contributing to a team that protects our company and our customers from financially motivated criminals? The Financial Intelligence Unit (FIU) is charged with anticipating, detecting, preventing, and resolving instances of fraud throughout the business. As FIU grows, operational support becomes increasingly imperative to ensure associates can remain focused on their comparative advantages and not become mired in tasks ancillary to their specialties. The Operations team is expanding to broaden its service model in support of new and complex leadership priorities. This role will be responsible for the maintenance of many longstanding workflows and the development of novel, better, and forward-thinking processes that will create space for new opportunities to support the team.

The Role

The growing Operations function within FIU is responsible for removing barriers and creating efficiencies for FIU leaders and associates in pursuit of protecting Fidelity's businesses, clients, customers, and reputation. As the Fraud Operations and Enablement Analyst, you will collaborate with data and business colleagues to support key priorities for FIU. You will build relationships throughout FIU and beyond as you collaborate on tasks related to reporting, communications, and project management. As FIU's needs evolve, you will play a part in evolving the Operations team's support structure to address future needs.

The Value You Deliver

• Advance FIU's mission by eliminating operational and strategic complexity for our business partners.
• Grow in your understanding of FIU's core functions and the teams that perform them.
• Learn to identify operational risk and inefficiencies and develop viable alternatives.
• Become a known and trusted problem solver and establish the FIU Operations team's reputation for intense partnership and strong outputs.
• Support cyclical workflows while remaining agile in the face of unplanned tasks.
• Develop a sense of ownership for all of FIU's deliverables and a desire to contribute where you can make a difference.

The Expertise and Skills You Bring

• You can independently drive tasks to completion.
• Strong written and verbal communicator with editing and proofreading experience.
• Strong project management skills and the ability to execute multiple projects simultaneously in a fluid environment.
• You are highly motivated and can thrive in a fast-paced and constantly evolving team environment.
• You are an innovative thinker who brings a creating mindset to solving problems.
• You have a strategic approach to your work and can effectively evolve strategies based on feedback.
• Proficient in the Microsoft Office suite, especially PowerPoint.
• Bachelor's degree or equivalent experience.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.