Front Desk Receptionist – Clinical Services

Gateway-Longview

Job Description

Job Title: Front Desk Receptionist Department:Clinical Services

Position Summary: To ensure efficient and professional implementation of office operations at Gateway-Longview’s corporate headquarters with main support being provided to the behavioral health clinic and additional support provided to various other program areas within the building

Department

Gateway Longview’s Behavioral Health & Preventive Services programs supports children and youth ages birth-21 years struggling with behavioral, social, and emotional challenges.

Agency

Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.

Benefits

Gateway Longview takes pride in offering an amazing benefits package to take care of our most important asset- our employees!

We offer medical, dental and vision plan insurance effective the first of the month following hire date, flexible spending accounts, wellness program, employee assistance program, a 403B retirement plan, flexible working options, & several more offers. In addition to receiving up to 11 paid holidays, employees can earn up to 33 days of PTO each year, with the opportunity to start using PTO after hire date.

Compensation

$16.50 - $18.00 per hour

* Offers based on education and years of relevant experience

Hours

Monday 7:30am-3:30pm

Tuesday 11:00am-7:00pm

Wednesday 11:00am-7:00pm

Thursday 7:30am-3:30pm

Friday 9:00am-5:00pm

Professional Development Opportunities

Gateway Longview has a strong investment in developing the future leaders of the organization through trainings, advancement opportunities, and a formal leadership pipeline.

Position Specific Duties/Responsibilities:

• Assume reception duties with excellent customer service: greet clients and visitors and refer them to appropriate staff members within the Behavioral Health building(s), maintain visitor and client sign in/out log, answer phones and triage as needed, schedule/reschedule client appointments, route calls, and take messages. Responsible for monitoring voicemail grouping and responding/following up in a timely manner.
• Understands and follows HIPAA regulations
• Complete check in and Check out of clients at time of Clinic &/or psych appointments which includes updating client demographic information, collection of co-pays, co-insurance, outstanding bills, preparing daily deposit sheets. Adheres to cash handling procedures.
• Support the Clinical & Psychiatry team with answering/triaging the clinic phone, collecting consents for initial clinical intake appointments in a medical record and Healthelink, front desk coverage
• Responsible for management of ClientTell Reminder call system and updating electronic medical record and engaging clients for rescheduled/cancelled appointments.
• Follow all policies and procedures of the Behavioral Health Clinic
• Act as the point person for mail which includes, sorting inter-office mail, receipt and distribution of mail in a timely manner daily, maintaining sufficient postage for agency needs, fulfill end of day outgoing mail requirements (to include taking mail to postal box or post office when necessary). Manage functionality of postage machine, along with full operational knowledge of this equipment. Provide accounting with month end postage reports (per department).
• Responsible for opening and closing procedures
• Manage copier machines and record destruction services
• Assist assigned program areas with case file management, new hire orientation, scanning and copying of documents, data entry, and program satisfaction surveys
• Ability to provide coverage at Williamsville or Symphony circle clinic locations during time off or unplanned absences
• Work collaboratively with the Corporate Integrity Department to ensure fulfillment of record requests and office practices are in compliance with HIPAA Regulations
• Other duties as assigned

Knowledge, Skills, and Abilities

• Must have excellent communication skills and customer service and sensitivity to the needs of persons with disabilities
• Ability to multi-task and be detail oriented, ability to work independently and be an enthusiastic team player. Must have a high degree of discretion dealing with confidential information
• Familiarity with an Electronic Health /Medical Record, and experience with navigating HealtheLink, and HIPAA regulations
• Must have computer skills and proficiency in Word, Excel and Google Workspace.

• Ability to work effectively with clients, staff, families, and community contacts

Qualifications

• High School Diploma
• Minimum of 1 years reception experience in a medical or clinic setting
• Medical office experience or medical terminology knowledge preferred but not required.
• EHR knowledge preferred

An EEO/AA Agency
We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.