Interpreter

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:

Full time

Department:

PACE Center

All Locations:

Revere PACE - 10 Garofalo Street

Position Summary:

The English/Spanish Interpreter in our Neighborhood PACE program is responsible for providing interpretation to the patients and staff in our PACE Centers. This role will provide interpreter services as needed. This role will collaborate in the enhancement of the quality of services to patients with Limited English Proficiency (LEP).

Essential Duties and Responsibilities:

• Demonstrates thorough knowledge of and adheres to the Code of Ethics governing the behavior and activities of all NeighborHealth interpreters and has provisions for: Safeguarding patient, confidentiality, direct verbatim interpretation, professional demeanor, continuing education/skill development.
• Once trained can competently perform on-call aspects of staff messaging function in Epic on behalf of patients with limited English proficiency.
• Answer all incoming calls from the Interpreter Services Line with last minute requests from departments.
• Provide interpretation for patients spanning the pediatric to geriatric age range over the phone when needed.
• Identify and assist in solving issues relating to assuring the efficient delivery of interpreter services to patient care areas.

Qualifications and Requirements:

• Completion of a medical interpreter certification program required
• 1-2 years of interpreting experience in a medical setting in the United States
• Verbal and written bilingual skills required
• Experience working with the older adult population strongly preferred
• Demonstrates competence in the provision of culturally appropriate interpretation
• Able to perform different interpreting modes
• Excellent interpersonal skills and ability to communicate and work as part of a team with other colleagues
• Understanding of patient rights
• Computer skills preferred
• Highly motivated and able to prioritize

Benefits:

• Medical, dental, and vision coverage.
• Life and disability insurance.
• 401(k) retirement plan.
• Tuition reimbursement.
• Flexible spending and transportation accounts.
• Paid holidays, vacations, sick, and personal time.
• Generous staff development benefit.
• Excellent malpractice coverage.
• Pet insurance.
• Free parking.
• And much more.

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.