IT Support Specialist
Description
Pay grade: J
Job Code: ITP161
Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer.As a member of the Georgia Department of Public Healthteam, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
The Northeast Health District is looking for a proactive and skilled IT Support Specialist to provide exceptional technical assistance and support to our staff. As a key member of our IT team, you’ll help resolve user issues by phone or in person, ensuring smooth operations across our organization.
As an IT Support Specialist within the Northeast Health District Computer Services at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.
Job Responsibilities
- Troubleshoot and resolve hardware and software problems, including Microsoft Windows operating systems, Office 365, Adobe, and various internet browsers.
- Diagnose and fix network-related issues, ensuring stable connectivity for all.
- Maintain and repair business hardware such as computers, printers, fax machines, and postage meters.
- Deliver top-notch customer service, working professionally with staff at all levels.
- Document IT solutions and provide updates on ongoing projects.
- Apply your organizational skills and critical thinking to solve technical problems efficiently.
- Adhere to established IT policies and procedures while staying flexible to adapt to evolving organizational needs.
- Work independently with minimal supervision, using your initiative and expertise to support the team.
Minimum Qualifications
High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
Preferred knowledge, skills, and abilities:
- BS in Computer/Information Systems or 2+ years of experience as a systems administrator in a small to medium-sized business.
- Familiarity with Active Directory (user, printer, and share management).
- Experience with VMware and other virtualization technologies.
- Scripting skills for automating operational tasks.
- Prior experience in the healthcare industry is a plus.
No phone calls, applications accepted ONLINE ONLY through the link posted.
Additional Information
Georgia Department of Public Health Commissioner and leaders encourages all employees to engage in regular physical activities and to make lifestyle choices that promote health and well-being. The use of physical breaks during the workday is authorized to support this philosophy and assist employees in meeting their physical goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.
Employment Information
Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: DPH-HR@dph.ga.gov.
DPH is an Equal Opportunity Employer
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
