Manger Operations

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:

Full time

Department:

Family Medicine

All Locations:

East Boston

Position Summary:

NeighborHealth is seeking to hire a dynamic Operations Manager in its busy Family Medicine Department! The Operations Manager is responsible for supporting the Administrative and Medical Director with ongoing department development and monitoring of workflows. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance. Assist with department’s day to day operations. Previous experience with scheduling a plus! Individual must be organized, and be able to multi-task.

Monday - Friday, 8:00 AM - 5:00 PM and will include flexibility for evening/holiday rotation.

Responsibilities

• Template management: Creates, enters and adjust templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.
• With the medical director develop and distribute the “On Call Schedule” if needed.  Coordinate on call activities as needed. Reassign PCP as needed. Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)
• Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.
• Coordinate a schedule for all nurses, MA’s and clerical support.  This includes processing time off request both planned and unplanned.  Evaluate staffing and workflow daily to determine staffing needs.
• Approves payroll within Workday as needed and directed by Administrative Director.
• Demonstrates flexibility and creativity and a performance improvement approach to practice and operations
• Continually assesses staffing patterns to assure safe, high quality, and efficient use of personnel and resources.
• Promotes a sense of teamwork through inclusion, collaboration, and advocacy.
• Assists in planning for capital equipment needs in collaboration with the Administrative Director.
• Coordinates/conducts monthly patient-safety/Open for Business audits
• Reviews and responds to patient feedback, including nurse or medical assistant-specific compliments and concerns.
• Reviews incident reports and plans for quality improvement for individuals or the department based on trends.
• Participates in quality improvement programs in collaboration with administrative director.
• Acts as a clinical resource and role model to staff.
• Liaison with internal departments, i.e., Finance, Human Resources, Clinical Teams, Medical Records, Interpreter Services, Facilities, Purchasing, Administration, and Compliance
• Participate in required departmental activities and meetings.
• Participates in yearly budget process

Requirements

• Minimum of 3-5 year experience in an ambulatory care practice setting. 
• Minimum of 2 years relevant management experience.
• Bilingual a plus

Benefits:

• MEDICAL, DENTAL, AND VISION COVERAGE
• LIFE AND DISABILITY INSURANCE
• 401(K) RETIREMENT PLAN
• TUITION REIMBURSEMENT
• FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
• PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
• GENEROUS STAFF DEVELOPMENT BENEFIT
• EXCELLENT MALPRACTICE COVERAGE
• PET INSURANCE
• FREE PARKING
• AND MUCH MORE

Starting at $64,206, and up to $81, 863 based on experience