Medical Assistant II

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

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Time Type:

Full time

Department:

PACE Primary Care

All Locations:

26 Sturgis Street - PACE Winthrop

Position Summary:

Provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member across the health center. The MA II exemplifies all the qualities of a medical assistant, as well as shows leadership skills, initiative, and a drive to improve the role of the medical assistant. The MA II will work cooperatively with departmental leadership to help facilitate new initiatives and goals for the department.

Essential Duties and Responsibilities:

• Vital signs
• Pulse oximetry
• Use of 02 equipment
• Obtaining EKG’s
• Laboratory studies such as glucometer, urine dip stick urinalysis and others as requested
• Cleans and wraps instruments for sterilization
• Follows procedure for operation of autoclave and properly documents each load
• Responsible for facilitating effective team and patient communication throughout the visit  
• Manages efficient patient flow per departmental requirements and supports providers and team in overall coordination and delivery of care.   Actively participates in patient visits per departmental protocol including but not limited to:  rooming patients, obtaining chief complaint, addressing BPAs, and obtaining pertinent history.
• All documentation should be complete and done in an efficient and timely manner.   Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows and guidelines
• Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of patients and staff.  Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude
• Monitors or chaperones exams as appropriate, assists in procedures or treatments as requested by providers.
• Assists with patient ambulating and transfers to/from chair, stretchers and exam table.  Assists with undressing, gowning and dressing as needed.
• Stocks exam rooms and utility rooms daily with medical supplies and forms needed.
• Cleans exam rooms and equipment daily and as needed.
• Proficient and accurate use of current EBNHC electronic applications
• Promotes a sense of team work through demonstration of self-direction and self-motivation. Solves problems independently and knows when to seek consultation
• Assists with forms, letters, and other clinical paperwork as directed. Makes sure that all clinical paperwork is properly labeled.
• Answers telephones, and calls patients as requested by practice staff.
• Performs activities such as booking/canceling/confirming appointments, processing outside referrals, and filing.
• Escorts patients to various departments as seen necessary.
• Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.
• Follows established departmental policies and procedures for environmental safety and infection control.
• Participates in required departmental activities and meetings.
• Understands organizational structure of department and unit routine
• Makes optimal use of standby time
• Maintains all pertinent competencies
• Maintains excellent punctuality and attendance
• Ensure that any exam room solutions supplies are dated when opened and disposed of promptly when expired. Responsible for ensuring exam rooms are kept clean and fully stocked with both medical and clerical supplies. Assuring medical supplies are up to date. Checks for expiration dates as scheduled.

Qualifications and requirements:

• HS Diploma/GED and a graduate of a Certified Medical Assistant program
• Required two years as a Medical Assistant
• Requires BLS certification
• Excellent oral, listening, and written communication skills
• Computer literacy
• Bilingual skills (English/Spanish) preferred

Pay Range

$24.15 up to $36.22 based on experience