Payment Posting Supervisor

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Summary:
Under the direction of the Director of Billing and Collections, the Supervisor of Payment Posting and Credit Balances is responsible for the daily operations and activities of payment posting for Chapters Health System and related entities. This position oversees daily payment posting and balancing of payments, regularly resolves discrepancies between payments posted and actual deposits, and ensures timely resolution of unapplied payments.

Qualifications

• Minimum of 3 years of experience in Revenue Cycle or Accounting, with at least 2 years Payment Posting experience
• Understands and can interpret EOBs/ERAs and denial codes
• Knowledge of basic accounting principles
• Ability to work independently in a past-paced, high-volume environment.
• Demonstrates critical thinking and analytical skills
• Ability to promote team work
• Strong customer service and interpersonal skills
• Proficient in Microsoft Office applications, including Excel
• Understanding and experience with EMR systems

Job Duties

• Ensures monthly, weekly, and daily deadlines are met for Medicare, Medicaid, commercial, other third party, and patient payments.
• Coordinates and communicates with the Finance Team regularly to assist with cash flow forecasting, discrepancy log resolution, periodic interim payments, and provides supporting documentation and information for auditors as requested.
• Ensures ongoing, proactive resolution of discrepancy logs by calling payers, conducting research, and regularly communicating findings
• Ensures accurate posting of line item payments and adjustments to patient accounts in accordance with departmental policies and procedures.
• Coaches, mentors, and monitors work of direct reports, ensuring accuracy, accountability, and provision of training as needed.
• Schedules, monitors, and approves time and attendance.
• Proactively identifies opportunities for automation and process improvement and communicates them to leadership.
• Compiles or ensures timely creation of accurate reports. Analyzes data and communicates any findings or trends related to cash inflows
• Supervises team of cash posting representatives to ensure adherence to policies and best practices.
• Monitors and audits accuracy of cash posting team.
• Assists collections team with resolving discrepancies
• Verifies and applies adjustments
• Handles payment posting related concerns from patients.
• Ensures batch integrity
• Participates in system implementations, updates, and affiliation activities.
• Other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.