Principal Engineer – Enterprise CRM Solutions

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Principal Engineer  - Enterprise CRM Solutions

The Enterprise CRM Solutions Team brings together foundational strategic technology capabilities that support  and enable customer and sales experiences throughout the enterprise. We are seeking a highly skilled Principal Engineer with an impactful strategic and technology mind-set to drive the solution management framework for the organization, driving efficient CRM solutions for technology. We wish to drive engagement and loyalty within our existing cardmember base and attract new customers to the AMEX brand. This pivotal role will leverage his or her expertise in software development and system architecture to drive the design, solution and implementation, of innovative CRM solutions and capabilities that enhance customer engagement and experiences while optimizing business processes. This role will collaborate with product and technology teams to streamline efficient, innovative solutions against business demand. The role will collaborate closely with business partners, Engineers, Architects and Leadership, to communicate and manage stakeholders as well as ensure completeness and efficiency of business demand.

Responsibilities include, but are not limited to:

• Align and drive engineering solutions with architecture and engineering counterparts across both Customer Domain and Sales Domain
• Functionally decompose complex problems into simple, workable solutions that demonstrate significant creativity and high discernment
• Understand and use system interdependencies while minimizing their limitations
• Expertise in performance, scalability, enterprise system architecture, and engineering best practices
• Use internal and industry design patterns to guide design decisions 
• Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing deep knowledge and experience 
• Work effectively with product development and engineering teams across the enterprise
• Design new techniques, methodologies, and concepts for pursuing broad crosscutting initiatives
• Liaison with ICSRT Head Engineer and Enterprise Architecture for optimal solutions

• 10+ years of active architecture, design, engineering, and implementation experience in a complex enterprise cloud environment.
• Demonstrated recent hands-on experience in the design, solutioning, engineering, and\or successful implementation of enterprise-grade software products.
• Opinionated on developer experience and developer productivity with proven experience in elevating the same at scale.
• Demonstrated recent hands-on engineering experience with core technologies such as, Java, JavaScript, Vert.X, Kafka, Elastic, Couchbase, and/or Postgres and restful, event driven, and microservices technologies for large scale environments.
• Ability to roll up sleeves and be hands on; while at the same time be able to be strategic and high level. Proven ability to influence decision-making at all levels within an organization, and in a variety of contexts.
• Recent experience with agile development methodologies.
• Recent hand-on experience with modern software engineering concepts (e.g. CI/CD, DevOps, containers, microservices, etc.).
• Subject matter expertise in one or more software engineering specialties with broad exposure to relevant technology domains.
• Demonstrated expertise in designing highly available, fault-tolerant, and highly scalable cloud native platforms and solutions.
• Demonstrated ability to optimize the performance of enterprise software systems and/or components.
• Be a compelling storyteller with experience communicating complex technical concepts and ideas to engineers and non-engineers alike.
• Experience with Customer domain, CRMs , Sales domain preferred
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $220,000.00 to $320,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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