Principal Systems Services and Support Analyst

Job Description:

The Role

Fidelity's Wealth Management Technology Distribution Experience Team builds, manages and distributes technology solutions for more than 200 local investor center and 8 regional campuses. These solutions support how our internal associates work and engage with our customers. Our services are essential to Fidelity's core businesses, ensuring financial consultants and customer service representatives have the high functioning, reliable computing solutions and software they need to do their job.

In this role you will pilot, implement, maintain, and support products used in our investor and regional centers. You will interface with other Fidelity business and technology teams to ensure proper planning, communication, release and support of their product implementations. The position itself requires an understanding of end user computing technologies, business applications and supporting infrastructure systems. This role is focused on a well-designed associate experience giving users immediate access to the digital technologies they need for productivity, both on-premises and remotely.

The Skills You Bring

• BS in Computer Science or related technical field
• 10+ years demonstrated technical excellence and experience with PC hardware and software support environments.
• 10+ years' experience aiding in installation of peripherals like video equipment, printers, scanners, cabling and networks.
• Effective troubleshooting and accurate solutions to advanced hardware and software computing problems
• Experience leading technical activities involved in new technology introductions.
• Experience resolving incidents escalated by calls centers or associates within appropriate priorities and urgencies.
• Working experience with custom and vendor provided applications in a production support environment. Capable of configuring, administering, and deploying applications.
• Strong analytical, problem solving and change management skills within infrastructure and application environments. Ability to brainstorm with teams on solutions to address challenges and roadblocks.
• Ability to rapidly assimilate business processes, goals and objectives and distill them into well-defined stories/requirements.
• Aptitude to influence others technical teams without organizational hierarchy.
• Efficiency in written and verbal communications and dedication to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

Join Us

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.