Senior Manager - Corporate Product Governance & Operations

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Corporate Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences. 

As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. The Corporate Program Product Management (CPPM) organization within GCS supports all core corporate payment products including corporate cards, central billing solutions (Business Travel Account - BTA), and virtual cards. CPPM is spearheading the creation of best-in-class payment experiences and capabilities meeting the evolving needs of G&L and US Middle Market (MM) customers.

Corporate Product Governance and Operations team (“Team GO”) sits within CPPM. Team GO serves as the epicenter of all core governance, operations, servicing and content management run the business activities for corporate products. We also serve as the product liaison for the corporate transformation initiative. On Team GO, this critical Senior Manager will lead of two of our three pillars: managing servicing initiatives and leading content management for all core corporate products. The ideal candidate will have a strong background in process operations and an affinity to help our key stakeholders achieve their goals. To accomplish this, they will partner closely with our Servicing, Field Enablement, Control Management, Legal and Compliance partners.

Key Responsibilities: 

• Lead Team GO’s servicing pillar, including ownership of complaints and feedback processes for Corporate Products and managing servicing communications submissions
• Serve as the liaison between Product Managers and New Product Governance (NPG) Control Management for new, refreshed and decommissioned product requests
• Lead the monthly call listening program, including panel discussions with Customer Care Professionals (CCPs) and Field colleagues
• Launch and maintain Team GO information and intake hub
• Lead the roll out of our new Content Management process, across inventory and submissions, for both Field Resource Center (FRC) content and Digital Asset Management (DAM) claims
• Manage one senior analyst

Minimum Qualifications

• Experience in product operations, product management or project management
• Customer-first mentality
• Outstanding relationship management and communication skills
• Ability to collaborate across large cross functional teams
• Positive, flexible, proactive and grace under pressure
• Bachelor's degree

Preferred Qualifications

• Governance or compliance experience
• MBA/Master’s degree
• People leadership experience
• 5+ years of applicable experience

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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