Senior Manager - Product PMO Governance & Operations

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Corporate Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences. 

As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. As such, we are creating a new Corporate Program Product Management organization to bring together all core corporate payment products including corporate cards, central billing solutions (BTA), and virtual payments. The team will spearhead the creation of best-in-class payment experiences and capabilities meeting the evolving needs of G&L and US Middle Market (MM) customers. 

How will you make an impact in this role?

We are seeking a dedicated individual to work on a team of product managers focused on delivering a multi-year platform migration initiative, which entails seamlessly transitioning over 100 valued customers by end of 2026. This role will work to enable significant savings , as well as provide customer’s an enhanced experience and more payment options on the new platform. The selected individual will be instrumental in project management, execution of migration and account closures, with a responsibility for all communication efforts, ensuring partners and customers are well informed and aware of their responsibilities and target dates.  Key to the role is partner management across Platform, Servicing, Onboarding, Field, Legal & Compliance, GCO, Onboarding, Finance and Risk. Lastly, this role will uphold key product management principles, prioritizing and addressing client requests effectively to deliver solutions in line with client & market expectations to facilitate a full migration.

• Lead PMO for Migration and Decommission. Oversee and manage the team across the migration & decommission roadmap, communications delivery plan and partner management
• Provide key project updates & strategy proposals to leadership. Assist with deck creation, storytelling and project roadmaps. Ability to create pivot tables and pull data via excel to help make data driven decisions and accelerate product capabilities
• Support the field, servicing, onboarding with queries and critical issues within the migration project including key client product enhancement requests and issue management
• Provide organizational rigor across the migration and decommission  
• Collaborate with ICS on key project aspects, as well as provide visibility on upcoming feature delivery to accurately co-ordinate go to market activities

Minimum Qualifications

• Experience in product operations, product management or PMO
• Customer-first approach and proven experience translating customer needs and complex products and processes into clear and actionable content for internal and external consumption
• Experience leading and completing large, multi-year, high-visibility projects with cross-functional teams to deliver business results
• Superior relationship management and communication skills including PowerPoint
• Demonstrated experience in ability to collaborate with partners and senior leaders
• Excellent business sense – understands the drivers of profitability and governance excellence and how to influence and lead a team to optimize and deliver on that promise
• Positive, flexible, organized and proactive 
• Bachelor's degree

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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