Job Description:
The Role
Fidelity Investments Core Brokerage Technology Domain is seeking an experienced Senior Systems Support & Analyst to join the Production Excellence squad and work with the Customer Communications Production Support squad in providing superior stability and performance as we adapt to change. The Customer Communications Product Area is part of the Core Brokerage Platform Domain (formerly the Operations Service Group - Technology organization).
The Expertise and Skills You Bring
Bachelors or equivalent with 5+ years of experience in information technology
Financial services experience preferred
Robust critical thinking skills coupled with a growth demeanor and drive to learn and engage with peers in problem solving discussions
Demonstrated experience in communicating technical needs and capabilities to non-technical team members and partners
Delivering quality technology solutions to complex business issues in an agile environment
Collaborate with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner
Strong analytical and critical thinking skills and ability to tackle issues by making timely decisions based on facts, knowledge, experience, and judgment
Quickly learn, adapt, and thrive to meet the needs of a fast-paced, changing environment
Strong troubleshooting and problem-solving skills
Desire to be detailed, very responsive, and committed to quality
Ability to navigate organizationally in order to accomplish tasks and work on multiple efforts simultaneously
Hands on experience in the technology stack - Java, Spring Framework, Spring Boot, PL/SQL, Angular and .NET.
Devops, Monitoring and cloud computing skills
Proven ability to solve a variety of problems, typically of complex scope with minimal reference to established policies and procedures
Hands-on experience in troubleshooting RESTful Web Services with Java technologies.
Makes decisions based on theory or concepts when solving problems of highly complex or technical nature
Solid experience in architectural patterns, micro-services, messaging/event driven frameworks and enterprise databases in an agile environment.
Practical experience in CI/CD practices.
Ability to solve and work on production issues using various tools such as Splunk and Datadog
Understanding server infrastructure and server certificates
GIT, Maven, Jenkins, uDeploy experience
Passion for technology and troubleshooting complex problems.
Be Collaborative: Work in partnership with the users, Architecture and Engineering teams to deliver end-to-end solutions
Be Creative: Promote and foster an environment of innovation to deliver solutions to market which help improve scale and efficiency, business growth and investment performance
Influence Others: In partnership with the delivery and engineering leads in US, Ireland and India, help advance and support product, delivery and technical practices
Inspire Others: Demonstrate a deep passion for technology and financial domain and create an ability to tap into the creative minds of the engineering team
Having an AWS Certification is a plus
Exposure in Message Oriented Middleware APIs - JMS, ActiveMQ, IBM MQ, Apache Kafka
Experience in agile methodology
The Team
The Product Area's mission is to provide a robust, accurate, reliable, high performing and cost-effective platform that generates, archives, and reconciles non-regulatory and regulatory financial communications which meet all regulatory and compliance requirements and facilitates an exceptional end investor experience through consumers across all Lines of Business. In this role, you will serve as a full stack engineer supporting the Production Excellence squad in the Customer Communications Product Area in Core Brokerage. You will work on stability initiatives including scalability, capacity, performance of Customer Communications applications. You will work closely with the Squad Lead and other developers to drive a culture of stability, resiliency & performance as a priority on equal footing with functionality through a proactive production excellence discipline leading to zero customer impacting incidents.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.