Social Work Participant Navigator

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

PACE Social Services

All Locations:

26 Sturgis Street - PACE Winthrop, Revere PACE - 10 Garofalo Street

Position Summary:

Join PACE! As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will work closely with participants and their caregivers to help them continue to live safely in their homes and communities as independently as possible. You will work in an integrated primary care and behavioral health setting to support participants in their homes and at one of our PACE centers.

Social services case management position in the PACE Social Work Department assisting participants with various "social determinants of health" (SDOH) needs including housing, food insecurity, benefits and more. Work closely with a supportive interdisciplinary medical team supporting the PACE participants and their families.

Full-time position to act as case manager and support for the Neighborhood PACE Social Work department. Work with older adult participants and families to assist with vital "SDOH" (Social Determinants of Health) issues including housing, food insecurity, benefits access, and more. An ideal candidate will be knowledgeable about community resources, be detail oriented, able to multitask, and possess excellent communication and computer skills. Must hold a Bachelor’s degree in social work or related field OR have two years of relevant work experience in a community setting. Bilingual (English/Spanish) required. Automobile required.

Participant Navigator Responsibilities

• Builds trusting relationships with participants

• Provides assistance with housing applications; maintains records of pending applications; provides follow-up on applications
• Acts as liaison and provides housing advocacy with various housing organizations on behalf of participants
• Assists with case management tasks including, but not limited to: Food Stamps/DTA applications and re-certifications, Safelink/Assurance phone assistance, scheduling RIDE interviews, Social Security income verifications, calling Social Security to troubleshoot issues
• Researches and provides participants with resource information, such as food pantries, support groups, immigration assistance
• Provides money management assistance and act as liaison to representative-payees

• Implements supportive interventions such as check –in calls under the direction of the social worker

• Performs community outreach and accompanies participants with exceptional hardship and need to appointments in special circumstances.

• Consults appropriately with clinical staff

• Thoroughly documents all communication with participants in the medical record in a timely manner

• Demonstrates excellent customer services skills and cultural competency with participants and caregivers of diverse backgrounds

• Demonstrates strong commitment to participants, resolves case management issues as expeditiously as possible to participant satisfaction. As representative of PACE and EBNHC, maintains a highly professional, courteous and respectful manner with participants, caregivers and colleagues

EDUCATION:

• BS or BA in social work or equivalent work experience in a community setting

EXPERIENCE:

• One year work experience with the elderly preferably in an interdisciplinary team setting

SKILLS/ABILITIES:

• Bilingual in English and Spanish
• Flexibility, creativity and good customer service skills.
• The ability and willingness to assist outside of traditional roles and with many disciplines.  
• Good computer skills. 
• Requires travel between the PACE centers.

Benefits:

• Medical, Dental, And Vision Coverage
• Life And Disability Insurance
• 401(K) Retirement Plan
• Tuition Reimbursement
• Flexible Spending And Transportation Accounts
• Paid Holidays, Vacations, Sick, And Personal Time
• Generous Staff Development Benefit
• Excellent Malpractice Coverage
• Pet Insurance
• Free Parking
• And Much More

NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.