Surgery Scheduler
Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.
At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.
We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at www.proliancesurgeons.com/careers
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Job Summary
The role of the Surgery Scheduler is essential to providing excellent surgical care and clinical care for every patient, every day. This role makes certain that the patient is scheduled in a timely, accurate, efficient and compassionate manner so that the processes surrounding the procedure are of no distraction or concern. The primary responsibility is to ensure, organize, and maintain an active, accurate and operational surgery schedule for all involved. The surgery scheduler is crucial to our customer service, comfort and care, and successful outcomes.
Education / Certification/ Experience
- Minimum three years previous work experience in surgery scheduling or other related health care field and customer service.
- Otolaryngology, Facial Plastic or other surgical practice support background preferred.
Skills/Knowledge/Abilities
- Skilled in medical coding
- Understanding of the coordination between the physician office and surgical facilities to schedule patient and arrange for surgical cases
- Ability to work effectively both in a team environment and independently
- Ability to understand comprehensive patient exams and treatment plans
- Excellent communication and interpersonal skills
- Ability to organize, prioritize and work efficiently in a high volume, high demand role
- Working knowledge of an electronic medical record
- Ability to grasp new concepts and skills
- Honesty and integrity
Essential Qualities
The essential qualities include but are not limited to:
- Patient and pleasant personality. Works well with all types of people
- Strong written and verbal communication skills
- Team focused; interfaces well with staff, patients and providers
- Maintains professional demeanor
- Dependable
- Strong critical thinking skills and problem solver
- Organized and able to multi-task
Duties and Responsibilities
- Coordinate surgery times with surgeon, patient and multiple facility contacts
- Prior authorizations of procedure for surgeries and/or office procedures
- Appeals for prior authorizations
- Verify surgery benefits
- Communicates with patients on surgery benefits
- Communicates pre op instructions to patients
- Check in surgery patients
- Schedule pre and post op appointments for patients
- Over view of schedule to ensure both locations are covered by adequate providers
- Confirms surgeries with facilities
- Create new patient charts and encounters for hospital and ER patients
- Facilitates prepayment and/or coinsurance payment when indicated
Work Environment/Physical Demands
The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.
This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.