Wealth Center Manager

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Drive Wealth Center business performance through acquisition, coaching, business development and retention of client relationships. Accountable for overall sales culture, operational, and servicing activities of the wealth center in conjunction with Wealth Center personnel. Contributes to overall wealth center growth, performance, and business development. This role operates in a highly competitive, complex, regulatory, global environment.

Ensure the effective implementation of a wealth management planning-led strategy to drive and grow profitable Premier relationships. This will be achieved through the consistent leadership with respect to sales and servicing of financial service products within the Wealth Center. Accountable for the implementation of the Wealth & Personal Banking (WPB) plan, including overall structure, sales goals, profitability, performance and leads sales prospect management.

The role manages the Client Experience Associates and Premier Relationship Managers within a Wealth Center.  

A Wealth Center may be one standalone center or a main center with a smaller satellite office.  

Refer investment opportunities to Wealth Relationship Managers (WRMs) pursuant to appropriate FINRA registrations under HSBC Securities (USA) Inc. (HSI). 

Refer insurance opportunities to WRMs pursuant to contracted insurance carriers appointed by HSBC Insurance Agency (USA) Inc. (HIA).

The WCM is responsible for their team’s activity within the wealth centers. The Wealth Relationship Managers and Wealth Relationship Officers will report into Market Managers and are ultimately managed and supervised by the respective Market Manager and Regional Manager (please refer to Market Manager and Regional Manager job descriptions for more detail).

Potential mortgage business will be referred to appropriate HSBC Mortgage staff. 

As our Wealth Center Manager you will:

• Support and drive business development activities and source new high value clients
• Expand market/opportunity beyond individual Wealth Center footprint and local ‘Right to Win’ opportunities
• Ensure Wealth Center meets and exceeds established  performance expectations through robust activity management, while keeping expenses minimized
• Ensure consistency of the merchandising and overall appearance and delivery of Wealth Center services for assigned Wealth Center. Ensure operational integrity, expense control, and minimized errors and losses
• Be a champion for the HSBC brand in market served
• Manage the provision of service to Wealth Center customers. Identify potential process improvements to ensure achievement of Wealth Center performance expectations
• Manage and support the client experience within the Wealth Center ensuring service excellence and timely resolution of service and operational issues
• Promote the Group's global brand; promote the bank's profile in the community and drive others to do the same. Drive the HSBC client recommendation
• Represent the Company on community organizations and activities to enhance the Company's image and promote and develop additional business through the development and expansion of referral sources. Refer to the HNAH Code of Ethics policy and Wealth Management Staff Dealing policy including Outside Business Activity (OBAs) to ensure that above community and outside activities do not present an actual or potential conflict of interest and do not have an adverse impact with respect to job responsibilities at HSBC. HSI Supervisor and Compliance should be consulted in addition to review of Code of Ethics policy and Wealth Management policy for Outside Business Activity
• Ensure holistic conversations with current and prospective clients around their financial needs and aspirations
• Role as broker-dealer Registered Representative
• Assist in coaching, mentoring and supervision of qualified service representatives
• Identify cross-sell opportunities, including opportunities to refer clients to other sales representatives of HSBC Securities (USA) Inc. through proper client profiling and needs-based selling
• Sell appropriate core financial service products and refer investment and insurance products to appropriate brokerage staff, to meet client needs while developing and expanding account relationships; potential Mortgage business to be referred to appropriate HSBC Mortgage staff. Comply with Company Non-Deposit Investment Product policies and procedures, including the requirements of the Interagency Statement on Retail Sales of Non-Deposit Investment Products
• Contribute to the achievement of the operating plan and transform the Company to a leading financial service provider. Maximize the effectiveness of the defined distribution network
• Lead, drive and contribute to Wealth Center activities to achieve maximum growth and profitability targets for the sale of financial services across all segments ensuring full utilization of the customer management system. Ensure activities are consistent across segments within the branch and provision of superior customer service. Ensure adherence to established customer interaction standards for every transaction
• Lead, participate and coach sales and service initiatives to increase the Company’s market share and deepen relationships across all current and potential traditional and non-traditional delivery channels
• Establish and develop a community presence through the implementation of call programs and active participation in industry associations and community organizations, including appropriate level of employee participation
• Ensure employee engagement within Wealth Center
• Ensure collaboration with all business partners to engage holistically and ensure team-based approach to providing needs based financial solutions to customers
• Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices
• Promote an environment that supports diversity and reflects the HSBC brand.

For this role, HSBC targets a pay range between $91,100.00 and $136.600.00.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Requirements

You´ll likely have the following qualifications to succeed in this role:

• Seven to ten years proven and progressive wealth experience or equivalent, including a minimum of four years proven and progressive management experience or equivalent
• Minimum of a bachelor’s degree in business, finance, related field, or equivalent experience; Master’s degree in business administration or equivalent experience preferred
• Series 6, 63, and life and health insurance licenses required. Licenses are required to coach licensed sales professionals related to servicing activities on investment accounts)
• Very strong sales management, managerial, marketing, sales, planning, financial, leadership, motivational, coaching, sales, project management, cross selling, mathematical, decision making, analytical and communications skills
• Thorough knowledge of the credit approval process, pertinent regulations impacting consumer banking activities and delivery systems and channels, including market potential
• Understanding of the unique markets serviced
• Thorough understanding of the client service concept and its importance in developing, maintaining, and expanding account relationships
• Ability to provide robust activity management principles, through strong coaching, leadership, and sales management skills to drive daily sales activity
• Ability to develop personal and business new Bank clients

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.