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The Patient Services (PSR) Supervisor is one of the first impressions representing Proliance. Together the team contributes to unmatched patient experience. The role requires helping to lead, mentor and train PSR team, as well as assisting the Operations Manager / Administrator with supervision of the department. The PSR Supervisor also demonstrates mastery as a liaison associate for patient appointments, accommodation and access to the physician and other healthcare providers. The Supervisor promotes an excellent patient experience, ensuring the use of empathy and courtesy to patients and their loved ones, assists in troubleshooting more complex problems and monitors quick and efficient patient flow.Key Duties and ResponsibilitiesThe key duties and responsibilities of the Patient Services Representative Supervisor include, but are not limited to:<ul><li>Demonstrates a working knowledge of the Patient Services team’s key duties and responsibilities</li><li>Demonstrates and applies proficiency with regulatory and third-party payer guidelines billing and coding so the PAR team remains in compliance</li><li>Adhere to practice’s Risk Management and Accounts Receivable and financial standards</li><li>Demonstrate advanced knowledge and use of practice management (PM) and EMR systems and their uses</li><li>Interview, hire, and on-board new employees through the designated process and provide continuous performance tracking and feedback, including regular evaluations for all new and existing employees</li><li>Set and/or review PSR team schedules and ensure teaming guidelines meet the budget and provide appropriate resources based on department volume/activities</li><li>May perform PSR duties when needed to ensure wait times are kept to a minimum</li><li>Train, educate and develop team to enhance job functions and responsibilities so that maximum flexibility and job cross training is achieved</li><li>Monitor and analyze workflows and processes to ensure that our operations, i.e. registration, scheduling, preregistration, prior authorization, and all other patient access functions are optimizing the best outcomes for patients and the organization.</li><li>Lead employees with accountability of expectations by mentoring, coaching, discipline, etc.</li><li>May perform audits to identify scheduling, registration, billing and quality errors, while providing feedback to employees (i.e., chart audits, accounts in WQs, both patient and payer billing)</li><li>Successfully manage and complete multiple tasks concurrently</li><li>Coordinate activities within care center and throughout Proliance to ensure patient satisfaction and experience is maximized</li><li>Assist with problem resolution and change management, develop, track and review annual budgets; and assist with other strategic initiatives, as needed or requested</li></ul>Education/Experience<ul><li>High School diploma or the equivalent required</li><li>Associates or Bachelor’s degree or equivalent Lead experience (or proven experience as an exemplary PSR trainer/mentor) of the PSR function or equivalent customer-facing leadership experience preferred</li><li>2-3 years relevant experience in public contact, preferably in a medical office environment</li><li>Minimum 3 years front office, medical reception, or direct customer service experience</li><li>Practice Management and Electronic Medical Record systems experience</li></ul>Knowledge, Skills and Abilities<ul><li>Proficient knowledge of medical terminology preferred at time of hire</li><li>Superior customer service skills</li><li>Strong leadership, training and mentoring abilities</li><li>Promoting (leading by example) great interpersonal skills; modeling patience, composure and cooperation; working well with all patients, physicians and team</li><li>Advanced understanding of and Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)</li><li>Efficient use of time, with attention to quality, detail, accuracy and completion; skilled in delegation and organization</li><li>Ability to establish and manage multiple priorities, coordinate work activities and exercise initiatives</li><li>Creativity and resourcefulness in addressing problems and opportunities</li><li>Willingness and ability to be flexible with working varied hours, stepping in as a working leader as needed and dependable with attendance</li><li>Ability to remove oneself personally from given situations, remaining objective.</li><li>Demonstrate a learning attitude toward solving problems, using good reasoning and judgment</li><li>Ability to provide feedback to improve performance</li><li>Ability to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Self-motivated; able to work independently and collaboratively, following specific guidelines and procedures; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.&nbsp; Other functions may be assigned and management retains the right to add or change the duties at any time.

Proliance Surgeons

Patient Services Representative Supervisor

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Key Duties &amp; Responsibilities+311The Clinical Supervisor is expected to perform position-related duties that include, but are not limited to:<ul><li>Collaborate with providers to supervise daily patient care activities; manage clinical staff schedules to ensure full coverage of patient care needs, effective patient services and time efficiency.</li><li>Fulfill environmental responsibilities and provide oversight as assigned, including setting up instruments for office procedures, cleaning exam rooms, instruments and equipment, and following OSHA Guidelines for medical practice.</li><li>On-board and train new clinical team members on their duties including philosophy of care, patient flow, and clinical competencies</li><li>Provide encouragement and recognition; foster a positive team-based culture, identify issues, work through resolutions, and provide both formal and informal feedback.</li><li>Collaborate with leadership to manage performance of the clinical team/associates including annual review, goal setting, corrective action, PIP and termination.</li><li>Ensure daily and weekly duties are completed as assigned, including responding to patient messages and treatment progresses.</li><li>Oversee quality assurance activities and compliance with operational standards.</li><li>Develop, optimize and support workflows and processes for DME inventory and distribution.</li><li>Participate in program development and implementation of operating policies and procedures.</li><li>Collaborate with Front Office Supervisor to ensure smooth operations and exceptional patient experience.</li><li>Anticipate potential challenges or issues with daily clinic flow and adjust accordingly.</li><li>Ensure proper care in the use and maintenance of equipment and supplies and supervise inventory of supplies including periodically reviewing exam rooms to ensure they are stocked appropriately.</li><li>Serve as a resource on behalf of management and other medical personnel by handling questions and interpersonal conflict resolution in a positive and objective manner.</li><li>Collaborate with team members, peers, and others to identify, plan, and execute clinical workflow improvement plans including EHR optimization</li><li>Report to Director of Operations at structured, designated times and as needed to review complications, questions and/or concerns.</li><li>Ensure strict confidentiality of all records.</li><li>Fulfill other organizational responsibilities as assigned, including general clinical responsibilities; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with the leadership team quickly.</li><li>Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Experience, Skills and Abilities<ul><li>A high school diploma or GED equivalent required; Bachelor’s degree is a plus</li><li>Medical Assistant Certification or Registration, LPN, CNA, or AART required</li><li>Current CPR certification</li><li>Minimum 2-3 years healthcare experience, prior supervisory experience preferred</li><li>Orthopedics experience preferred</li><li>Must possess understanding of all medical terminology including, but not limited to medications, surgical procedures and diseases.</li><li>EMR experience required</li><li>Excellent customer service skills are necessary</li><li>Excellent clinical, interpersonal and communication</li><li>Willingness and ability to be flexible, working varied hours, stepping in as a working leader as needed, and dependable with attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.

Clinical Supervisor (MA / LPN / CNA / AART)

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Key Duties and ResponsibilitiesThe key duties and responsibilities of the Revenue Cycle Supervisor include, but are not limited to:<ul><li>Overall responsible for day-to-day activities and processes of the RCM team.</li><li>Maintains staffing levels, approves and schedules paid time off and leave requests.</li><li>Monitors key performance indicators in Revenue cycle and will work closely with management to improve cash flow, reduce denials, and minimize bad debt.</li><li>Communicates monthly RCM progress and KPI measures with Revenue Cycle Director and Practice administrator and/or Managing partner.</li><li>Maintains a strong working knowledge of all RCM processes</li><li>Research and identify denial trends. Collaborates between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.</li><li>Improves processes within department with emphasis on quality, efficiency, and speed.</li><li>Monitor daily work of revenue cycle team by checking for accuracy and completeness</li><li>Schedule, assign and prioritize workload within the department.</li><li>Develops, monitors, coaches, and supervises staff ensuring the development of employees through orientation, training, communication of rules.</li><li>Recommends and implements coaching or corrective action</li><li>Schedules and conducts team meetings</li><li>Other duties as assigned</li></ul>Education/Experience<ul><li>Bachelor’s degree preferred with a minimum 3+ years’ supervisory experience in medical billing environment</li><li>Or 5+ years’ supervisory experience in medical billing environment.</li><li>Healthcare experience in a large organization preferred</li><li>Direct experience with billing and collections in a medical office and ambulatory surgery center practice setting</li><li>Nextgen and Amkai experience preferred</li></ul>Knowledge, Skills and Abilities<ul><li>Complete understanding and an in-depth working knowledge of healthcare revenue cycle</li><li>Ability to serve as both a hands-on manager and a high performing individual contributor</li><li>Excellent judgement, understand what s/he does not know and what questions to ask to reach well informed decisions that minimize risk</li><li>Ability to establish and monitor performance/productivity standards</li><li>Strong problem-solving skills</li><li>Self-motivated team player able to multi-task and prioritize</li><li>Detail oriented</li><li>Professional and etiquette</li><li>Excellent organization and interpersonal communication skills</li><li>Strong computer skills</li><li>Superior customer service skills</li><li>Great interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians, and staff</li><li>Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li><li>Using time efficiently, with meticulous attention to detail, accuracy, and completion</li><li>Ability to manage multiple factors for the best result</li><li>Resourcefulness in addressing first level problems and tenacity to see things through to solution</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Able to adapt to change, delays or unexpected events while maintaining a positive mindset</li><li>Clear oral and written communication</li><li>Ability to provide feedback to improve performance</li><li>Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.CommentsThis description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.&nbsp; Other functions may be assigned and management retains the right to add or change the duties at any time.

53 Procurement / Operations Jobs in Renton, WA, USA