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It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The RN, Care Coordinator is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working • Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023Some locations may require:<ul><li>Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested.</li><li>Assists the patient and family to achieve the desired comfort levels.</li><li>Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG).</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Chapters Health System

RN, Care Coordinator

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Per Diem RN is responsible for assessing and identifying patient/family needs, utilizing the nursing process, coordinating the Plan of Care with the Interdisciplinary Group (IDG), and providing palliative and supportive care to the patient/family unit.Qualifications: • Current license as RN in the state where the employee will be working•&nbsp;Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023. For LPN in a Hospice House, the deadline is 3/31/2023.• Minimum one (1) year of in-patient nursing or hospice experience for external candidates; for internal applicants, minimum of 6-months of LPN experience with hospice/home health within an affiliate • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet visit schedule • Ability to use equipment with visual and auditory mechanisms • Ability to effectively communicate in English (verbal and written) • Flexible schedule to meet the needs of Hospice House patients • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families • Ability to physically access patient rooms, other areas of the Hospice House/Hospital/ALF, etc., and any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) within any part of the service area • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodationSome locations may require:<ul><li>Cross training to hospice house or field (home/facility/admission) positions of equal licensure/certification and scope when census calls for flexible staffing</li><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul> Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up. • Coordinates the Plan of Care, ensuring that an individualized Plan of Care is developed that accurately reflects the patient’s evolving needs. • Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices. • Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals. • Participates with the IDG to evaluate hospice referrals/admissions for level of care appropriateness. • Attends patient deaths; prepares body for transport; oversees disposal of medications. • Provides appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff. • Presents concise and pertinent oral and written reports to IDG; respects and encourages input from all disciplines. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Supervises patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses). • Performs other duties as assigned. Physical Demands for Post Offer/Pre-Placement (The demands described below are representative of those that must be met by an individual to perform the essential functions of the job, with or without reasonable accommodation.): While performing the duties of this job, the following abilities are required: see; hear; talk; walk; use hands to finger, handle or feel. Frequently required to: stand; sit; reach with hands/arms; lift; bend; balance. Occasionally required to: pull; push; stoop/crouch; kneel; climb stairs.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

PRN RN, Care Coordinator

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!This is a night shift position with every other weekend. Schedule as follows: Week#1 Sun 8p-8a Mon 9p-9a Tues 9p-9a Week #2 Mon 9p-9a Tues 9p-9a Sat 8p-8a Role: The Field Care Advisor Nurse provides after-hours field visits to patients, families, and community partners. Establishes and maintains positive relationships with team members, patients/families, and referral resources.Qualifications:<ul><li>Current license as RN in the state where the employee will be working</li></ul><ul><li>Minimum of one (1) year nursing experience; hospice or hospital experience preferred</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred</li><li>Mobile Driver - Valid driver’s license and automobile insurance per Company policy</li><li>Reliable transportation to meet patients’ needs</li><li>Excellent critical decision making and problem-solving skills</li><li>Excellent clinical and assessment skills</li><li>Ability to use equipment with visual and auditory mechanisms</li><li>Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines</li><li>Ability to effectively handle stressful situations professionally and calmly with exceptional customer service</li><li>Strong patient service skills<ul><li>Information seeking / probing skills</li><li>Accurate knowledge transfer</li><li>Listening, understanding, and responding</li></ul></li><li>Able to navigate in a fast-paced environment utilizing interpersonal skills during patient visits</li><li>Ability to work in a cooperative team environment&nbsp;</li><li>Able to exhibit a sense of urgency in daily work activities</li><li>Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills</li><li>Available to work shifts to accommodate extended hours of operation as scheduled</li><li>Ability to perform sedentary work with frequent interruptions</li><li>Ability to manage the emotional stress of working with and caring for terminally ill patients and their families</li><li>Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations</li><li>Active BLS for healthcare professionals from the American Heart Association or Red Cross. Employees hired prior to 12/31/2022 must obtain certificate prior to 10/1/2023</li></ul>Some locations may require:<ul><li>Completes clinical admissions for all Company services including, but not limited to:<ul><li>Explains services to potential patients/families and addresses questions regarding patient fears, physical limitations, while putting the patient/family at ease; presents services in an empathetic and compassionate manner&nbsp;</li><li>Identifies admission objections, concerns or other entry barriers and provides responses</li><li>Educates patient/family on admission requirements and addresses immediate needs</li><li>Completes informed consents and initial assessment according to regulations and Company policy</li><li>Provides information to Physicians and initiates Plan of Care to address patient’s immediate needs</li><li>Initiates skilled nursing interventions to prevent complications, alleviate symptoms and maximize physical and emotional comfort</li><li>Obtains Physician orders</li><li>Completes documentation per Company policy</li></ul></li></ul><ul><li>Acts as the Company representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families, and the general public.</li><li>Communicates frequently with Admissions to ensure timely follow-up.&nbsp; When assignment is complete, informs Admissions and prepares for next assignment.</li><li>Provides all necessary clinical communication timely using SBAR.</li><li>Discusses any potential needs with after-hours staff.</li><li>Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible patients while meeting productivity expectations.</li><li>Obtains medical record information for the referral.</li><li>Develops strong relationships with case managers, physicians, etc. at facilities.</li><li>Works with Professional Relations Representatives (PRRs) to provide education on all available services.</li><li>Provides care for any GIP patients in a hospital including daily visits, professional management, documentation and efficient discharge.</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with coworkers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Job Responsibilities:<ul><li>Makes after-hours visits to patients in their home, assisted living facility, nursing home, or hospital, anywhere within the assigned affiliate(s) territory.&nbsp; Provides compassionate customer service to patients and families.</li><li>Assesses patient/family and identifies immediate needs and appropriate nursing interventions by phone and/or during visit.</li><li>Provides and manages direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.</li><li>Demonstrates clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.</li><li>Prioritizes, consults, refers, and collaborates with other professionals to promote quality and continuity of patient/family care.</li><li>Educates patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process, and safety practices.</li><li>Reports changes in the patient’s condition to appropriate members of the IDG or other health professionals.</li><li>Attends patient deaths; prepares body for transport; oversees disposal of medications; and provides bereavement support.</li><li>Completes documentation per policy and procedure.</li><li>Perform other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN, Care Advisor 1

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!40 hours/week-one weekend per month. Role The Admissions Registered Nurse (RN) in accordance with public health nursing standards, practices, and policies, will provide and arrange for Hospice care for patients/families, in a collaborative relationship, with other members of the interdisciplinary team. The Admission Nurse makes initial nursing assessments, judgments and treatment decisions based on patient/family needs and wishes in accordance with professional skills.Supervisory ResponsibilitiesThe Admissions RN is responsible for supervising LPNs, CNAs, Unit Secretaries, and Volunteers. Experience RequirementsThe RN must have at least two years of public health/community health, med surg or related nursing&nbsp; experience. Experience in home care, hospice, and/or oncology nursing preferred.Education RequirementsThe RN must have at least a Diploma or Associates degree in Nursing from an accredited nursing&nbsp; program. BSN preferred.Required Certificates and/or LicensesThe RN must have licensure from the governing body for practice for the District of&nbsp;Columbia, State of Maryland, and/or the Commonwealth of Virginia, based on the&nbsp;state/jurisdiction of practice; or licensure from compact state. Healthcare Provider BLS (CPR)&nbsp;is required to practice in State of Maryland and the District of Columbia.Overall SkillsThe ability to demonstrate superlative oral and written communication skills as well as ability to&nbsp; organize and manage projects within defined timeframe and budget; work both independently and as&nbsp; part of a team; demonstrate excellent interpersonal and collaborative; demonstrate organizational skills&nbsp;with ability to delegate and follow up; manage multiple tasks and stressful situations with a positive attitude; demonstrate a strong work ethic and attention to detail.Physical/Mental/Emotional SkillsThe ability to possess exceptional skills, including a faculty for conceptual thinking, peer motivation,&nbsp; problem solving, and who can demonstrate initiative, follow-up and follow-through; work in a fast&nbsp; paced environment utilizing tact, patience, and diplomacy; work independently; resolve conflict and be&nbsp;comfortable with conflict resolution and management; facilitate the development of trusting&nbsp; relationships and partnerships with physicians, payers, patients and co-workers; maintain a positive&nbsp; public image for Capital Caring by dealing with patients and employees; communicate respectfully,&nbsp; openly, honestly and directly; display comfortably with possible blood, bodily fluid, communicable&nbsp; diseases, and etc. exposure; push and pull heavy objects; display a full range of body motion including&nbsp;handling and lifting patients; serve as coach, mentor and a positive role model; drive long distances, on&nbsp;a tight schedule, sometimes in heavy traffic; provide physical care to patients;Technological SkillsThe ability to learn and efficiently use patient health information systems and demonstrate proficiency in Microsoft Office and internet browsers.Reasoning AbilityThe ability to apply common sense understanding to carry out instructions furnished in written or oral&nbsp;form and deal with problems involving several concrete variables in standardized situations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to&nbsp;successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of&nbsp;this job, the employee is regularly required to sit and talk or hear. The employee is required to stand;&nbsp;walk; bend, stoop, and reach; use hands and fingers to handle, or feel; reach with hands and arms;&nbsp;demonstrate manual dexterity to operate medical devices/equipment and perform procedures, also to&nbsp;operate keyboards, laptops, and phones, should be able to taste or smell; and push, pull, lift/carry 50&nbsp;lbs. Specific vision abilities required by this job include close vision, distance vision, color vision,&nbsp;peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics are representative of those an employee would normally&nbsp; encounter while performing the essential functions of this job in an office. Reasonable&nbsp; accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in business office with computers, printers, copy/fax machines and telephones. The noise level in the work environment is usually light to moderate. The environmental conditions are that of what is to be expected in a temperature-controlled building.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Registered Nurse, Admissions - Capital Caring Health

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.Qualifications: • High School Diploma required; Associate’s Degree preferred • Previous administrative experience preferred • Excellent typing, organizational, time management and communication (written and verbal) skills • Computer literate with familiarity of Word processing and spreadsheet applications • Customer relations’ experience preferred • Medical terminology preferred • Able to remain calm and troubleshoot/handle patient/family crisis situations • Ability to shift priorities • Able to manage the emotional stress of working with terminally ill patients and their families • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Provides administrative support for Clinical Manager and Clinical Team. • Orders office supplies and processes mail. • Responds as a professional first-line resource for answering clients' concerns. • Assists with computer, phone, voicemail and service issues. • Updates daily census and prepares weekly IDG paperwork. • Triages physician order calls to appropriate person. • Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy. • Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms. • Sends out and assists manager with reports. • Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation. • Performs other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

Team Secretary-Hope Healthcare-Cape Coral

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: The Clinical Liaison Nurse is responsible for facilitating referrals in facilities as the Organization’s representative.Qualifications: • Current Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license • Minimum of one (1) year of acute healthcare experience; hospice experience preferred • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system • Marketing or sales experience preferred • Able to perform admissions in the acute care setting • Ability to effectively communicate in English (written and verbal) • Excellent customer service focus • Detail oriented • Ability to multitask and prioritize • Ability to present oneself in a professional manner • Ability to manage physical demands and emotional stress of workload • Strong goal/outcome orientation with exceptional time-management skills • Mobile Driver - Valid driver’s license and automobile insurance per Company policy • Reliable transportation to meet schedule Competencies: • Satisfactorily complete competency requirements for this position. Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Company's health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: • Acts as the Organization’s representative at assigned facilities while facilitating referrals to all service lines; works closely with referring hospitals, physicians, facilities, patients, families and the general public. • Presents services in an empathetic and compassionate manner and performs admission process. • Obtains consents for services and arranges safe discharge in an efficient manner for referred and eligible clients meeting productivity expectations. • Assertively handles any barriers to admissions of referred patients. • Obtains medical record information for the referrals. • Develops strong relationships with case managers, physicians, etc. at facilities. • Works with Professional Relations Representatives (PRRs) to provide education on all available services. • Provides care for any GIP patients in a hospital including daily visits, professional management oversight and case management of hospitalized A &amp; B patients, performs documentation and coordinates efficient discharge. • Communicates frequently with Patient Access and Care Connect staff to ensure timely follow-up. • Performs other duties as assigned.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN Clinical Liaison Cornerstone Hospice

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role: Care Connect’s Clinical Team Leader (CTL) of Patient Access is responsible for the daily oversight of the intake process, clinical coordination, and support of staff providing hospice care to the patient/family unit as indicated in the plan of care.Qualifications:<ul><li>Current RN license in the state in which you work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license.</li><li>Minimum of three (3) years’ nursing experience, with one (1) year hospice experience.</li><li>Active BLS for healthcare professionals from the American Heart Association or Red Cross.</li><li>Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system</li><li>Excellent critical decision making and problem-solving skills</li><li>Ability to convey a high level of urgency</li><li>Excellent written and verbal communication skills</li><li>Ability to listen, coach, and train</li><li>Ability to use equipment with visual and auditory mechanisms</li><li>Flexible schedule to meet the needs of patients</li><li>Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves</li><li>Ability to manage the emotional stress of working with and caring for terminally ill patients and their families</li><li>Able to remain calm and troubleshoot/handle crisis situations</li><li>Focus on service excellence</li><li>Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation</li><li>Working knowledge of the Medicare Conditions of Participation and the State Regulations for Hospice care</li><li>Mobile Driver - Valid driver’s license and automobile insurance per Company policyAbility to travel off-site to meet business needs.</li></ul>Competencies:<ul><li>Satisfactorily complete competency requirements for this position.</li></ul>Responsibilities of all employees:<ul><li>Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>Comply with Company policies, procedures and standard practices.</li><li>Observe the Company's health, safety and security practices.</li><li>Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>Use resources in a fiscally responsible manner.</li><li>Promote the Company through participation in community and professional organizations.</li><li>Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>Improve own professional knowledge and skill level.</li><li>Advance electronic media skills.</li><li>Support Company research and educational activities.</li><li>Share expertise with co-workers both formally and informally.</li><li>Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul>Leadership Success Factors: <ul><li>Communication.&nbsp; Express thoughts and ideas clearly.&nbsp; Adapt communication style to fit audience.</li><li>Initiative.&nbsp; Originate action to achieve goals.</li><li>Management Identification.&nbsp; Identify with and accept the problems and responsibilities of management.</li><li>Judgment.&nbsp; Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.</li><li>Planning, Organizing and Controlling.&nbsp; Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources.&nbsp; Monitor results.</li><li>Leadership.&nbsp; Use appropriate interpersonal styles and methods in guiding others.</li><li>Ethics.&nbsp; Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.</li><li>Regulatory Compliance: Educate and monitor staff regarding their own and the organization's responsibilities for regulatory compliance.</li></ul>Job Responsibilities:<ul><li>Acts as a clinical resource for clinical and office staff (i.e., Care Access Coordinators, Care Access RNs, etc.).</li><li>Oversees intake staff to ensure accurate, efficient, and timely processing of referrals and responses to referral sources.</li><li>Assists scheduling staff with escalations from the Care Navigation Center in collaboration with the Care Access Supervisor and/or Director of Patient Access.</li><li>Maintains relationships with referral sources and internal customers to meet the needs for efficient processing of patient information.</li><li>Recommends alternate approaches to patient care in collaboration with the Admissions Managers and Director of Patient Access, while ensuring that policies and procedures are followed.&nbsp;</li><li>Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed.&nbsp; Participates in complex patient care conferences (i.e., ventilator withdrawals, pediatric referrals), as needed.</li><li>Demonstrates respect and understanding for all clinical disciplines required for quality patient care and mentors staff in this process.</li><li>Communicates in a clear and accurate manner.&nbsp; Provides constructive feedback and resolves conflict directly.&nbsp; Assists others to improve communication skills.</li><li>Ensures timely attention to customer concerns and complaints. &nbsp;Provides outstanding customer care to patient and families.</li><li>Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others.</li><li>Performs other duties as assigned.</li></ul>This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN Clinical Team Leader

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role The Admissions Registered Nurse (RN) in accordance with public health nursing standards, practices, and policies, will provide and arrange for Hospice care for patients/families, in a collaborative relationship, with other members of the interdisciplinary team. The Admission Nurse makes initial nursing assessments, judgments and treatment decisions based on patient/family needs and wishes in accordance with professional skills.Supervisory ResponsibilitiesThe Admissions RN is responsible for supervising LPNs, CNAs, Unit Secretaries, and Volunteers. Experience RequirementsThe RN must have at least two years of public health/community health, med surg or related nursing&nbsp; experience. Experience in home care, hospice, and/or oncology nursing preferred.Education RequirementsThe RN must have at least a Diploma or Associates degree in Nursing from an accredited nursing&nbsp; program. BSN preferred.Required Certificates and/or LicensesThe RN must have licensure from the governing body for practice for the District of&nbsp;Columbia, State of Maryland, and/or the Commonwealth of Virginia, based on the&nbsp;state/jurisdiction of practice; or licensure from compact state. Healthcare Provider BLS (CPR)&nbsp;is required to practice in State of Maryland and the District of Columbia.Overall SkillsThe ability to demonstrate superlative oral and written communication skills as well as ability to&nbsp; organize and manage projects within defined timeframe and budget; work both independently and as&nbsp; part of a team; demonstrate excellent interpersonal and collaborative; demonstrate organizational skills&nbsp;with ability to delegate and follow up; manage multiple tasks and stressful situations with a positive attitude; demonstrate a strong work ethic and attention to detail.Physical/Mental/Emotional SkillsThe ability to possess exceptional skills, including a faculty for conceptual thinking, peer motivation,&nbsp; problem solving, and who can demonstrate initiative, follow-up and follow-through; work in a fast&nbsp; paced environment utilizing tact, patience, and diplomacy; work independently; resolve conflict and be&nbsp;comfortable with conflict resolution and management; facilitate the development of trusting&nbsp; relationships and partnerships with physicians, payers, patients and co-workers; maintain a positive&nbsp; public image for Capital Caring by dealing with patients and employees; communicate respectfully,&nbsp; openly, honestly and directly; display comfortably with possible blood, bodily fluid, communicable&nbsp; diseases, and etc. exposure; push and pull heavy objects; display a full range of body motion including&nbsp;handling and lifting patients; serve as coach, mentor and a positive role model; drive long distances, on&nbsp;a tight schedule, sometimes in heavy traffic; provide physical care to patients;Technological SkillsThe ability to learn and efficiently use patient health information systems and demonstrate proficiency in Microsoft Office and internet browsers.Reasoning AbilityThe ability to apply common sense understanding to carry out instructions furnished in written or oral&nbsp;form and deal with problems involving several concrete variables in standardized situations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to&nbsp;successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of&nbsp;this job, the employee is regularly required to sit and talk or hear. The employee is required to stand;&nbsp;walk; bend, stoop, and reach; use hands and fingers to handle, or feel; reach with hands and arms;&nbsp;demonstrate manual dexterity to operate medical devices/equipment and perform procedures, also to&nbsp;operate keyboards, laptops, and phones, should be able to taste or smell; and push, pull, lift/carry 50&nbsp;lbs. Specific vision abilities required by this job include close vision, distance vision, color vision,&nbsp;peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics are representative of those an employee would normally&nbsp; encounter while performing the essential functions of this job in an office. Reasonable&nbsp; accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in business office with computers, printers, copy/fax machines and telephones. The noise level in the work environment is usually light to moderate. The environmental conditions are that of what is to be expected in a temperature-controlled building.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

RN, Admissions- Capital Caring Health

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!Role ** $10,000 Sign On Bonus Available** The Admissions Registered Nurse (RN) in accordance with public health nursing standards, practices, and policies, will provide and arrange for Hospice care for patients/families, in a collaborative relationship, with other members of the interdisciplinary team. The Admission Nurse makes initial nursing assessments, judgments and treatment decisions based on patient/family needs and wishes in accordance with professional skills.Supervisory ResponsibilitiesThe Admissions RN is responsible for supervising LPNs, CNAs, Unit Secretaries, and Volunteers. Experience RequirementsThe RN must have at least two years of public health/community health, med surg or related nursing&nbsp; experience. Experience in home care, hospice, and/or oncology nursing preferred.Education RequirementsThe RN must have at least a Diploma or Associates degree in Nursing from an accredited nursing&nbsp; program. BSN preferred.Required Certificates and/or LicensesThe RN must have licensure from the governing body for practice for the District of&nbsp;Columbia, State of Maryland, and/or the Commonwealth of Virginia, based on the&nbsp;state/jurisdiction of practice; or licensure from compact state. Healthcare Provider BLS (CPR)&nbsp;is required to practice in State of Maryland and the District of Columbia.Overall SkillsThe ability to demonstrate superlative oral and written communication skills as well as ability to&nbsp; organize and manage projects within defined timeframe and budget; work both independently and as&nbsp; part of a team; demonstrate excellent interpersonal and collaborative; demonstrate organizational skills&nbsp;with ability to delegate and follow up; manage multiple tasks and stressful situations with a positive attitude; demonstrate a strong work ethic and attention to detail.Physical/Mental/Emotional SkillsThe ability to possess exceptional skills, including a faculty for conceptual thinking, peer motivation,&nbsp; problem solving, and who can demonstrate initiative, follow-up and follow-through; work in a fast&nbsp; paced environment utilizing tact, patience, and diplomacy; work independently; resolve conflict and be&nbsp;comfortable with conflict resolution and management; facilitate the development of trusting&nbsp; relationships and partnerships with physicians, payers, patients and co-workers; maintain a positive&nbsp; public image for Capital Caring by dealing with patients and employees; communicate respectfully,&nbsp; openly, honestly and directly; display comfortably with possible blood, bodily fluid, communicable&nbsp; diseases, and etc. exposure; push and pull heavy objects; display a full range of body motion including&nbsp;handling and lifting patients; serve as coach, mentor and a positive role model; drive long distances, on&nbsp;a tight schedule, sometimes in heavy traffic; provide physical care to patients;Technological SkillsThe ability to learn and efficiently use patient health information systems and demonstrate proficiency in Microsoft Office and internet browsers.Reasoning AbilityThe ability to apply common sense understanding to carry out instructions furnished in written or oral&nbsp;form and deal with problems involving several concrete variables in standardized situations.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to&nbsp;successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of&nbsp;this job, the employee is regularly required to sit and talk or hear. The employee is required to stand;&nbsp;walk; bend, stoop, and reach; use hands and fingers to handle, or feel; reach with hands and arms;&nbsp;demonstrate manual dexterity to operate medical devices/equipment and perform procedures, also to&nbsp;operate keyboards, laptops, and phones, should be able to taste or smell; and push, pull, lift/carry 50&nbsp;lbs. Specific vision abilities required by this job include close vision, distance vision, color vision,&nbsp;peripheral vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics are representative of those an employee would normally&nbsp; encounter while performing the essential functions of this job in an office. Reasonable&nbsp; accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in business office with computers, printers, copy/fax machines and telephones. The noise level in the work environment is usually light to moderate. The environmental conditions are that of what is to be expected in a temperature-controlled building.This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

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