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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Meals and NutritionAll Locations: Revere PACE - 10 Garofalo StreetPosition Summary: EBNHC is seeking to hire a Dietary Assistant in Neighborhood PACE. A Dietary Assistant provides nutritional assistance under the supervision of the Registered Dietitian. Duties include set up, preparation, and serving of meals. Ensures that kitchen, kitchen equipment, food storage areas, food and other supplies are maintained in accordance with policy, procedure and food safety standards. Health Aides encouraged to apply.Essential Duties and Responsibilities<ul><li>Prepares meal plates and snacks for distribution to participants in the PACE Center.</li><li>Checks and records temperature of food before serving.</li><li>Checks and records refrigerator and freezer temperatures at beginning and end of shift.</li><li>Maintains cleanliness and order in kitchen and food supply areas. Ensures cleanliness of refrigerators and freezer. Completes weekly cleaning log.</li><li>Maintains inventory of food and food related supplies, including emergency food supplies. Works with dietitian to order food. Orders supplies and stock items as approved.</li><li>Monitors expiration dates, rotation and storage of food to ensure all food products are labeled and dated as per policy guidelines.</li></ul>Qualifications and Requirements<ul><li>Certified Nurse Aide or Health Aide Certification REQUIRED</li><li>Valid CPR BLS card</li><li>A minimum of one year experience working with a frail or elderly population.</li><li>Excellent customer service and communication skills; bilingual preferred.</li><li>Flexibility, initiative, creativity and organizational skills.</li><li>Ability to learn and efficiently utilize job-related software and computer systems.</li></ul>

East Boston Neighborhood Health Center

Dietary Aide

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: ITAll Locations: East BostonPosition Summary: The Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. The Senior Application Analyst assists the Project Manager in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications. The Senior Application Analyst manages assigned projects independently. Full time position- 80% Remote Monday-Friday, 8:00-5:00pm.The Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. &nbsp;The Senior Application Analyst assists the Project Manager in the evaluation, development and implementation of new computer systems and projects for the health center. &nbsp;The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications. &nbsp;The Senior Application Analyst manages assigned projects independently.&nbsp;Full time position- 80% Remote&nbsp; Monday-Friday, 8:00-5:00pmEducation<ul><li>Bachelor Degree in computer science, health science, or business and Masters Degree and/or Management experience</li></ul>Experience<ul><li>At least two years Analyst Healthcare IT support</li></ul>Skills/Abilities<ul><li>Epic Certification Required: Cadence and/or Referrals</li><li>Epic Certification Preferred: MyChart and/or Welcome</li><li>Excellent verbal and written communication skills</li><li>Excellent Customer service skills</li><li>Demonstrated computer literacy skills as well as the ability and desire to learn new applications quickly</li><li>Ability to analyze business problems</li><li>Knowledge of process re-design, re-engineering</li><li>Domain knowledge in a clinical or healthcare business area</li><li>Self directed learner</li><li>Proven organizational skills</li><li>Ability to think broadly and to manage details</li><li>Project Management</li></ul>Salary Scale $88,595 - $137,322 based on experience.

Senior Applications Analyst

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Senior Care Options (SCO)All Locations: East BostonPosition Summary: The Geriatric Complex Care Manager is responsible for identifying, referring, and successfully enrolling prospective participants into the Geriatric programs. They work directly with the prospective enrollee in a professional and respectful manner, which reflects the needs and concerns of the individual. Uses communication devices/interpreters appropriately, to ensure that the program benefits are well understood and that issues are resolved, and needs met, resulting in a successful and timely enrollment. This position requires universal skills and proficiencies which include demonstrating a comprehensive understanding of the Health Center’s mission and core values--compassion, diversity, innovation, respect. In addition, the Geriatric Complex Care Manager demonstrates initiative, critical thinking, problem solving, leadership qualities, and effectively engages with the clinical team.$10,000 sign-on bonus for new full-time RN's!The Geriatric Complex Care Manager will work with providers to identify and make referrals to the appropriate geriatric programs based on patient needs and eligibility through panel reviews, chart reviews, data analyses, etc.Duties &amp; Responsibilities:<ul><li>Responsible for executing marketing and enrollments strategies and cultivating relationships with primary care departments, community organizations, senior centers, and elderly &amp; disabled housing etc.</li></ul><ul><li>Network by presenting at different departmental and managers' staff meetings to promote awareness and education of specialty programs, expand referral sources, and membership growth to the geriatric program.</li></ul><ul><li>Perform enrollment-related activities, such as identifying potential prospects, screening leads to ensure eligibility requirements, and explaining the program.</li></ul><ul><li>Recommend changes to the referral and enrollment process. Works with the providers to educate referral sources and make recommendations for outreach efforts.</li></ul><ul><li>Participate in health fairs and events as appropriate to promote Geriatric Programs</li></ul><ul><li>Maintains case load of potential enrollment participants and monitors/manages timely enrollment by working with the PACE enrollment team and the CCA Enrollment Specialist.</li></ul><ul><li>Establishes and maintains productive relationships with referral sources. Communicate with referral source via epic on the progression of the enrollment process for referred individuals.</li></ul><ul><li>Maintains consistent communication and collaboration with referring departments and providers relating to staff and program issues; ensures that Managers and peers are also informed of these matters.</li></ul>Determine Eligibility<ul><li>Check the ongoing status of enrollment opportunities.</li><li>Perform panel reviews and chart reviews to vet leads.</li><li>Develop and review EPIC reporting to identify prospective participants.</li><li>Maintain regular meetings and communication with providers to review panels and specialty referral orders.</li><li>Explain geriatric programs and assist participants when needed in the enrollment process.</li></ul>Measurable Performance Goals<ul><li>Meet or exceed monthly/quarterly/annual quota as set by VP of senior Care Programs on budgeted new enrollees.</li></ul>GENERAL REQUIREMENTS: KNOWLEDGE, SKILLS AND ATTITUDES (This section is not applicable to the initial assessment; all employees and contractors attain these competencies through participation in Geriatric Programs and JACHO orientation programs)<ul><li>Demonstrates commitment to EBNHC mission by actively promoting the autonomy and dignity of the Geriatric program participants.</li></ul><ul><li>Demonstrates commitment to a holistic approach to care by actively engaging in interdisciplinary team planning and communication processes.</li></ul><ul><li>Understand the Geriatric Specialties organizational structure. Actively participates in EBNHC programs and committees.</li></ul><ul><li>Demonstrates the ability to communicate effectively and respectfully through verbal and written skills. Documents in accordance with protocol.</li></ul><ul><li>Displays outstanding customer service skills when interacting with Geriatric participants, family members, outside providers, potential members, referral sources or others.</li></ul><ul><li>Interacts with participants in a professional and respectful manner, which reflects the needs and concerns of the individual. Maintains a positive attitude. Uses communication devices appropriately.&nbsp;</li></ul>Knowledge, Skills, and Abilities RequiredEDUCATION: <ul><li>Graduate of an Accredited Nursing Program.</li><li>Licensure in Massachusetts as an RN or LPN.&nbsp;</li><li>BLS certification required.</li><li>Bilingual skills preferred.</li></ul>EXPERIENCE:<ul><li>2–3-year relevant Case Management experience is preferred.</li></ul>SKILLS/ABILITIES:<ul><li>Demonstrated ability to communicate effectively both in writing and verbally.</li><li>Familiarity with the use of a personal computer in a Windows environment preferred.</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul>

Geriatrics Complex Care Manager

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Senior Care Options (SCO)All Locations: East BostonPosition Summary: Full-time position available to perform a wide variety of clerical and patient centered responsibilities that support the delivery of services to elderly patients and staff of the Senior Care Options (SCO) Department. Will also manage and arrange services for patients as well as coordinate with Commonwealth Care Alliance. Must have excellent customer service skills as well as at least one year of experience in an office setting.Education<ul><li>High School Diploma, secretarial courses preferred.</li></ul>Experience<ul><li>Five years in a health care setting.</li><li>General knowledge of medical terminology.</li></ul>Skills/Abilities<ul><li>Proficient MA office skills, EPIC experience preferred.</li><li>Bilingual skills (demographic level) preferred.</li></ul>Benefits:<ul><li>MEDICAL, DENTAL, AND VISION COVERAGE</li><li>LIFE AND DISABILITY INSURANCE</li><li>401(K) RETIREMENT PLAN</li><li>TUITION REIMBURSEMENT</li><li>FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS</li><li>PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME</li><li>GENEROUS STAFF DEVELOPMENT BENEFIT</li><li>EXCELLENT MALPRACTICE COVERAGE</li><li>PET INSURANCE</li><li>FREE PARKING</li><li>AND MUCH MORE</li></ul>Starting at $23.66, and up to $35.48 based on experience

Clinical Support Specialist

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Social ServicesAll Locations: 801 Broadway, Revere PACE - 10 Garofalo StreetPosition Summary: Join NeighborHealth's Neighborhood PACE program where the PACE Social Worker role is engaging with every day offering exciting new challenges. As part of a dynamic Interdisciplinary Team (IDT) in an innovative model of care, you will develop plans of care for participants who want to live safely in their communities. You will work with participants at the PACE Center and in their homes addressing issues ranging from high risk mental health, end of life, medical decision making, caregiver support, and more. Responsibilities include conducting psychosocial assessments, formulating treatment plans, providing counseling, with opportunities for running groups and coordinating care with interdisciplinary team members to support participants achieving their goals. You must have an MSW and be passionate about serving adults 55+. Experience working with older adults preferred. Must possess or be working toward licensure as a Licensed Certified Social Worker (LCSW) or Licensed Independent Clinical Social Worker (LICSW) in MA. Bilingual Spanish language skills preferred but not required.Essential Duties and Responsibilities:<ul><li>Responsible for intake, including ability to administer a complete psychosocial assessment and identify factors that impact the participant’s current level of functioning.</li><li>Completes initial assessments and contributes to the plan of care by recognizing and articulating the way PACE can maintain or enhance a potential participant’s well-being and level of functioning in the community.</li><li>Provides caregiver support. Coordinates and demonstrates a leadership role in family meetings.</li><li>Participates actively as part of an Interdisciplinary team. Sharing Initial and Biannual assessments. Writes and follows up on stated treatment interventions reflected in the IDT care plan, collaborating with the participant in identifying their goals of care.</li><li>Develops and leads activities which demonstrate an area of clinical expertise. This may include but not be limited to group counseling, resource management, psychotherapy, end-of-life care, supervision of social work interns, or case presentation at the ethics committee. Furthers professional knowledge by participating in appropriate continuing education classes and applying learning to the work.</li><li>Coordinates admissions and discharges and provides care coordination for participants in need of psychiatric hospitalization.</li></ul>

PACE Social Worker

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Mental Health PediAll Locations: East BostonPosition Summary: The Behavioral Health (BH) clinician provides comprehensive behavioral health services to care for patients with medical and behavioral issues in the primary care environment. The BH clinician is integrated directly into the clinical environment and provides direct care and coordination of services in tandem with his/her primary care and/or emergency department colleagues.Essential Duties and Responsibilities:<ul><li>The provision of direct patient care, including assessment, short term cognitive behavioral therapy, and long term psychotherapy, as appropriate to the clinical environment.</li><li>Clinical care management and oversight for special high-risk populations, as specified by the primary care department within which the BH clinician is integrated.&nbsp; This includes coordination of services with outside behavioral health providers when necessary and periodic outreach to engage patients in care.</li><li>General practice support, including emergency response to attend to patients in crisis, clinical consultation, and in-basket management, and support for community education efforts.</li></ul>Qualifications and Requirements:<ul><li>Graduate from an accredited Masters in Psychology (MA), Masters in Education (Counseling-M.Ed.), or MSW program.</li><li>Current Massachusetts license (LMHC, LMFT, LCSW, LICSW, Licensed Psychologist) or license eligibility.</li><li>Minimum of 2 years relevant post-graduate experience, preferably in a community health, mental health or hospital setting.</li><li>Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.</li><li>Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.</li><li>Comfortable with the pace of primary care and emergency care, within with an interdisciplinary team.</li></ul>

LCSW/LICSW/LMHC

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PACE Community CareAll Locations: East BostonPosition Summary: The PACE Homecare Specialist will be responsible for all Home care referrals related to in home services provided to PACE participants. This role requires a strong attention to detail and organizational skills as well as strong customer service skills. The Home Care Specialist will be responsible for all direct communication between contracted agencies and the PACE Home care department. Referral’s Specialist will be responsible to communicate effectively with staff, participants, families, and contractors; as well as independently problem-solve with participants, families, and staff in accordance with job role/scope of practice. Seeks input from supervisory staff as appropriate to resolve scheduling issues and conflicts. Work effectively under time –limited circumstance and with minimal supervision.Home Care duties:<ul><li>Demonstrates Competency in the follow areas:</li><li>Schedule In Home services for N PACE Participants as established and requested by clinical staff of N PACE.&nbsp;</li><li>Coordinates referrals N PACE participants and completes all aspects for referral process.</li><li>Coordinates all contracted in home services with preferred vendors and N PACE Staff. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.</li><li>Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.</li><li>Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.</li><li>Responsible for EPIC scheduling of all visits and documentation of all changes</li><li>Communicate with outside vendors as well as internal staff to resolve any outstanding issues in a timely manner.&nbsp; </li><li>Serve as back up to PACE Schedulers for vacation and sick call coverage.</li><li>Assist Home Care Management with system development and projects.</li><li>Other duties as requested by Homecare Leadership</li><li>DME and Nursing Supply Ordering&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>&nbsp;Acts as additional back-up support to the nursing and rehab department for the following:</li><li>Monitoring of EPIC supply order reports for both the nursing and rehab departments including, but not limited to;</li><li>Placement of orders timely with the most cost-effective option: Bed orders/deliveries, DME Equipment, Service Call, Nursing supply orders</li><li>On an as needed basis, will work with both nursing and rehab management to identify any issues with order placement so that they can problem solve with their teams in real time</li></ul>PACE AND GENERAL REQUIREMENTS: KNOWLEDGE, SKILLS &amp; ATTITUDES(This section is not applicable to initial assessment; all ESP employees and contractors attain these competencies through participation in PACE and JACHO orientation programs)Demonstrates commitment to PACE mission by actively promoting the autonomy and dignity of PACE program participants.Demonstrates commitment to a holistic approach to care by actively engaging in interdisciplinary team planning and communication processes.Demonstrates commitment to participant-centered care by actively engaging participants and/or Health Care Proxies in discussion about self-management goals.Understands the PACE organizational structure. Actively participates in EBNHC programs and committees.Demonstrates the ability to communicate effectively and respectfully through verbal and written skills. Documents in accordance with protocol.Demonstrates knowledge of Participant Rights by<ul><li>actively protecting rights to privacy;</li><li>always treating participants with respect;</li><li>encouraging and assisting participants in filing of complaints and grievances</li><li>helping to maintain and clean and safe environment;</li><li>helping to ensure that restraint and involuntary seclusion are never used as a means of coercion, discipline, punishment, retaliation, or for the convenience of staff and those restraints, when required by extraordinary circumstance, are always applied and monitored in accordance with policy/procedure.</li></ul>Demonstrates adherence to health and safety codes and concerns by:<ul><li>Effectively participating in fire and disaster drills;</li><li>Utilizing proper technique for disposal of biohazard and other waste;</li><li>Immediately cleaning spills, clearing blocked pathways, securing equipment, removing damaged equipment, and otherwise addressing hazards;</li><li>Reporting observations of damaged equipment or environmental hazards to supervisor or Center Director.</li></ul>All PACE employees participate in the orientation, training, and mentoring of new employees and in providing input for continuous improvement.Displays outstanding customer service skills when interacting with PACE participants, family members, outside providers, potential PACE members, referral sources or others.Interacts with participants in a professional and respectful manner, which reflects the needs and concerns of the individual. Maintains a positive attitude. Uses communication devices appropriately.&nbsp; Demonstrates commitment to performance improvement by reporting incidents and other data used in ESP Performance Improvement activities, and by actively participating in one or more performance improvement committees or making a minimum of two suggestions for program or other improvements over the course of the year.Responsible for continued professional growth and development.&nbsp;&nbsp;Other Duties &amp; ResponsibilitiesOrganizational CompetenciesReads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at EBNHC;Adheres to EBNHC standards of Employee Conduct and all related policies and procedures by:<ul><li>Demonstrating excellent customer service;</li><li>Showing respect to other employees;</li><li>Adhering to standards of cultural competency and non-discrimination;</li><li>Adhering to standards of privacy;</li></ul>Adhering to attendance and other policies and utilizing appropriate notification and other procedures.Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.&nbsp;Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.Attends PACE and other required training annually.

Home Care Referral Specialist

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Education &amp; Training InstituteAll Locations: East BostonPosition Summary: A MA Trainee will work in an assigned NeighborHealth Department fulfilling the duties assigned to them by their direct Manager.Essential Duties: <ul><li>Will provide excellent customer service to help resolve inquiries or requests for patients and EBNHC staff.</li><li>Will work in their assigned EBNCH Department supporting the needs of that Department, their colleagues, and patients (if applicable).</li><li>Will provide telephone/email support; answering phones/emails in a pleasant and cordial manner while providing excellent customer service to help resolve inquiries or requests.</li><li>Follow established departmental policies and procedures for environmental safety and infection control.</li></ul>Education: <ul><li>High School Diploma or G.E.D. </li></ul>Language:Bilingual in Spanish prefer but not required.Skills/Abilities: <ul><li>Able to anticipate potential problems and problem-solve independently. </li><li>Good communication skills with the ability to work with different EBNHC departments both independently and as a team member. </li><li>Bilingual in Spanish prefer but not required.</li></ul>The hourly rate is $20.00

MA Trainee

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: QualityAll Locations: East Boston, ReverePosition Summary: Working under the direction of managers and providers of our busy Department, the per diem quality specialist assists the population health/quality teams in auditing patient charts in support of documentation required for clinical quality and payer contracts. In addition, targeted outreach or follow up may be performed as directed. This role helps ensure accurate measurement of performance in quality and payer contracts.<ul><li>Reviews charts for relevant information in support of performance in quality and payer contracts</li><li>Pulls appropriate documentation from patient and outside records in a timely manner</li><li>Accurately documents results and findings in appropriate tracking templates</li><li>Participate in meetings as required</li><li>Familiarity with patient medical charts and clinical/operational workflows, including ways to search EMR and obtain appropriate outside medical records</li></ul><ul><li>Assist in outreach and preventative screening workflows as directed</li></ul><ul><li>Perform outreach calls as directed following existing workflows</li><li>Assist with mailings and tracking of results as directed following existing workflows</li></ul><ul><li>EDUCATION: High school diploma/GED and a graduate of a Certified Medical Assistant program.</li><li>EXPERIENCE: At least five years experience as a medical assistant in a primary or specialty care setting.</li><li>SKILLS/ABILITIES: Strong oral, listening, and written communication skills.&nbsp; Attention to detail and computer/EMR literacy and familiarity with entering data into Microsoft Excel.</li></ul><ul><li>Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;</li><li>Upholds procedures and systems to safeguard the confidentiality of &nbsp;&nbsp;all patient and employee information.&nbsp;</li><li>Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material &nbsp;&nbsp;&nbsp;&nbsp;handling, office/ergonomic safety and other employee safety measures.</li></ul>Pay rangeStarting at $19.96 up to $29.94 depending on experience.

Quality Specialist

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Education &amp; Training InstituteAll Locations: East BostonPosition Summary: A MA Trainee will work in an assigned NeighborHealth Department fulfilling the duties assigned to them by their direct manager.Essential Duties: <ul><li><h4>Will provide excellent customer service to help resolve inquiries or requests for patients and NeighborHealth staff.</h4></li><li><h4>Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable).</h4></li><li><h4>Will provide telephone/email support; answering phones/emails in a pleasant and cordial manner while providing excellent customer service to help resolve inquiries or requests.</h4></li><li><h4>Follow established departmental policies and procedures for environmental safety and infection control.</h4></li><li><h4>Reflect NeighborHealth core values. </h4></li><li><h4>Maintain professional attitude.</h4></li><li><h4>Will work in their assigned NeighborHealth Department supporting the needs of that Department, their colleagues, and patients (if applicable).</h4></li><li><h4>Maintain issues promptly.</h4></li><li><h4>Will provide telephone/email support; answering phones/emails pleasantly and cordially while providing excellent customer service to help resolve inquiries or requests.&nbsp;</h4></li><li><h4>Participates in required departmental activities.&nbsp;</h4></li><li><h4>Maintain excellent punctuality and attendance.</h4></li><li><h4>Adhere to all NeighborHealth and departmental policies and procedures.</h4></li><li><h4>Use NeighborHealth devices appropriately.</h4></li><li><h4>Follow established departmental policies and procedures for environmental safety and infection control.</h4></li><li><h4>Perform other related duties from the clinical department as needed.</h4></li></ul>Education: <ul><li>High School Diploma or G.E.D. </li></ul>Skills/Abilities: <ul><li><h4>Able to anticipate potential problems and problem-solve independently. </h4></li><li><h4>Good communication skills with the ability to both work with different NeighborHealth departments both independently and as a team member. </h4></li><li><h4>Bilingual in Spanish prefer but not required.</h4></li></ul>Pay Rate:<ul><li><h4>$20.00 per hour, until successfully completed program, and transitioned into Medical Assistant I role.</h4></li></ul>

162 East Boston Neighborhood Health Center Jobs