field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

<a href="https://ecu.wd12.myworkdayjobs.com/Everwise_Careers/job/County-Road-6/Universal-Banker_R-100010" target="_blank">Universal Banker</a>Job Description: We are searching for an experienced Full-Time Universal Banker at our CR6 Branch. Location: Elkhart, IN 46514&nbsp;Position Summary: Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building relationships and expanding EVERWISE CREDIT UNION’s wallet share.&nbsp;Primary Responsibilities and Duties: Maintains a high level of member service in accordance with the EVERWISE CREDIT UNION Service Expectations. This position will perform a broad variety of member service functions with accuracy and in a timely manner. These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center) Responsible for maintaining a high level of confidentiality about member account information. Meets or exceedecu.wd12.myworkdayjobs.com

Everwise Credit Union

Universal Banker

remote typeHybridlocationsCorporatetime typeFull timeposted onPosted 17 Days Agojob requisition idR-100051Job Description:We are searching for an experienced Full-Time Contact Center Lending Rep. Location: South Bend, IN 46601Position Summary:The Contact Center Lending Representative provides a high level of member service through inbound calls while working with members loan applications. The incumbent will also assess the members’ financial needs to recommend appropriate products and services.Primary Responsibilities and Duties:Ability to perform the job duties and provide support in all areas of the Contact Center as needed.Processes loan applications from start to finish utilizing Everwise lending matrix via all lending channels.Must be able to make sound lending decisions based upon Everwise underwriting requirements.Provide quality service while working with members over the phone/video to provide guidance and education and recommend appropriate products and services.Correspond with members through phone, email, online chat, and written communication while maintaining excellent service standards.Must demonstrate excellent product knowledge, full understanding of needs-based selling, practice, and use of discovery selling techniques.Meet or exceed established sales goals for lending and member service. &nbsp;Responsible for daily decisions made within parameters set by leader.Accountable for understanding and applying government laws and regulations and Everwise policies and procedures relating to the Anti-Money Laundering Regulations including but not limited to the Bank Secrecy Act (BSA), US PATRIOT ACT and OFAC.Assumes additional responsibilities as necessary for the continued growth and advancement of Everwise.Knowledge/Skills:Excellent verbal and written communication skills within a high-volume member contact center.Ability to read and comprehend detailed instructions.Computer skills (Microsoft tools – Word, Excel, Teams); ability to navigate through various software and systems.Ability to work in a team environment.Strong problem-solving skillsStrong organizational and time management skillsEffectively present information and interact using various communication tools.Ability to perform efficiently while working under deadlines and time constraints.Strong analytical, mathematical, and decision-making skills.Minimum Requirements:High School diploma or GED3+ years’ banking, lending and/or financial experience.Available to work on Saturdays.Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Contact Center Lending Representative

remote typeOn-SitelocationsNew Albanytime typeFull timeposted onPosted 15 Days Agojob requisition idR-100085Job Description:We are searching for an experienced Full-Time Universal Banker at our New Albany Branch.Location: New Albany, IN 47150Essential FunctionResponsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while&nbsp;focusing on building relationships and expanding Everwise Credit Union’s wallet share.Primary Responsibilities &amp; Duties<ul><li>Maintains a high level of member service in accordance with the Everwise Credit Union's Service Expectations.</li><li>This position will perform a broad variety of member service functions with accuracy and in a timely manner.&nbsp; These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)</li><li>Responsible for maintaining a high level of confidentiality about member account information.</li><li>Meets or exceeds established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.</li><li>Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.</li><li>May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.</li><li>Complies with the credit union&nbsp;Check Cashing, Cash Control and Transaction Approval Limits&nbsp;policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA and etc.</li><li>Volunteers for special projects within the scope of job responsibilities.</li><li>Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.</li><li>Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.</li></ul>Specific Skills<ul><li>Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication</li><li>Ability to proactively problem solve by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and Everwise Credit Union.</li><li>High level of Everwise Credit Union product knowledge with a full understanding of needs-based selling.</li><li>Proficient cash handling skills.</li><li>Ability to work in a fast-paced diverse and universal environment.</li><li>Practical application and general understanding of various computer applications</li><li>Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin.</li></ul>Accountability<ul><li>Responsible for using product knowledge to cross-sell and clearly communicate product features to staff and members.</li><li>Must have a full understanding of needs-based selling, practice and use of Relationship Building with Conversations techniques in accordance with Everwise Credit Union’s Sales Process.</li><li>Responsible for daily decisions made within established guidelines set by the supervisor/manager, meeting pay-for-performance goals and displaying a positive image of the Credit Union.</li><li>Accountable for understanding and applying Everwise Credit Union policies and procedures relating to the Bank Secrecy Act (BSA/AML, CIP and OFAC).</li><li>Responsible for using all identified security precautions about cash, checks and account management.</li><li>Accountable for Performance Management Goals as agreed upon with Supervisor.</li></ul>Minimum Requirement<ul><li>High School Diploma, GED or equivalent certification.</li><li>Six months of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field preferred.</li></ul>Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

remote typeHybridlocationsCorporatetime typeFull timeposted onPosted 17 Days Agojob requisition idR-100048Job Description:We are searching for an experienced Full-Time Member Contact Center Representative.Location: South Bend, IN 46601Essential FunctionAssists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service.&nbsp;&nbsp;Timely service the needs of the members and enhance their financial relationships with the Credit Union.​Primary Responsibilities &amp; Duties<ul><li>​Responsible for providing courteous and efficient service to members and team members over the phone or preferred delivery channel.</li><li>​Identify opportunities to promote credit union products and services to retain members and increase wallet share.</li><li>​Utilize various computer applications to assist with member support and satisfaction.</li><li>Strive&nbsp;to provide first contact resolution and build lasting member relationships through exceptional service.</li><li>​Responsible for maintaining a high level of quality such as Member Satisfaction, accuracy, phone management and more as defined by management.</li><li>​Contribute to Unit and Corporate goals.</li><li>​Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.</li></ul>​&nbsp; **Variability in hours including weekend and holiday hours.Specific SkillsClear verbal and written communication, listening, and human relation skillsExcellent phone communication skills using clear and pleasant voiceBasic analytical, mathematical, organizational and decision-making skillsComputer literacy skills with using Windows environment, spreadsheet and word processing software.Data entry skillsAbility to multi-taskAble to work in a fast-paced and diverse environmentAbility to sit and/or stand at a desk for extended period of time.​AccountabilityAccountable for the quality of member service rendered, proper documentation of loans and other services, sales goals and adherence to Everwise Credit Union’s Service Expectations.Must develop and maintain a high degree of Everwise product and service knowledge.Maintain a professional and ethical work relationship with members and team members.Responsible for daily decisions made within parameters set by supervisor.Accountable for understanding &amp; applying Everwise policies and procedures relating to the Bank Secrecy Act.Protection of assets and security of the branch and personnel are a basic responsibility.Accountable for Performance Management goals as agreed upon with supervisor.Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Member Contact Center Representative

remote typeOn-SitelocationsWhitingtime typePart timeposted onPosted 19 Days Agojob requisition idR-100005Job Description:We are searching for an experienced Part-Time Universal Banker&nbsp;at our Whiting Branch.Location: Whiting, IN 46394Essential FunctionResponsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while&nbsp;focusing on building relationships and expanding Everwise Credit Union’s wallet share.Primary Responsibilities &amp; Duties<ul><li>Maintains a high level of member service in accordance with the Everwise Credit Union's Service Expectations.</li><li>This position will perform a broad variety of member service functions with accuracy and in a timely manner.&nbsp; These functions may include, but are not limited to, cash handling, financial transactions, account maintenance, opening new accounts, operating an ITM (Interactive Teller Machine) and supporting MCC (Member Contact Center)</li><li>Responsible for maintaining a high level of confidentiality about member account information.</li><li>Meets or exceeds established referral and sales goals, by listening for clues in conversations, asking open-ended questions, assisting with product promotions, or referring the member to the appropriate partner to address their need.</li><li>Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and calling on call campaigns regularly.</li><li>May assume additional retail functions including, but not limited to drawer audits, member account maintenance, and vault duties.</li><li>Complies with the credit union&nbsp;Check Cashing, Cash Control and Transaction Approval Limits&nbsp;policies. For example, Reg CC, SAR, CTR, Check handling, Reg D, BSA and etc.</li><li>Volunteers for special projects within the scope of job responsibilities.</li><li>Responsible for problem solving through research, using open-ended questions, and consistent follow up to ensure member satisfaction.</li><li>Assumes additional duties and responsibilities as assigned by supervisor/manager and as necessary for the continued growth and advancement of the Credit Union.</li></ul>Specific Skills<ul><li>Excellent human relation skills needed to interact with the membership in a professional environment including listening skills, and verbal/written communication</li><li>Ability to proactively problem solve by demonstrating concern and empathy while seeking a solution that is in the best interest of the member and Everwise Credit Union.</li><li>High level of Everwise Credit Union product knowledge with a full understanding of needs-based selling.</li><li>Proficient cash handling skills.</li><li>Ability to work in a fast-paced diverse and universal environment.</li><li>Practical application and general understanding of various computer applications</li><li>Ability to lift to 15 pounds at times due to coin bags and boxes of rolled coin.</li></ul>Accountability<ul><li>Responsible for using product knowledge to cross-sell and clearly communicate product features to staff and members.</li><li>Must have a full understanding of needs-based selling, practice and use of Relationship Building with Conversations techniques in accordance with Everwise Credit Union’s Sales Process.</li><li>Responsible for daily decisions made within established guidelines set by the supervisor/manager, meeting pay-for-performance goals and displaying a positive image of the Credit Union.</li><li>Accountable for understanding and applying Everwise Credit Union policies and procedures relating to the Bank Secrecy Act (BSA/AML, CIP and OFAC).</li><li>Responsible for using all identified security precautions about cash, checks and account management.</li><li>Accountable for Performance Management Goals as agreed upon with Supervisor.</li></ul>Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

5 Everwise Credit Union Jobs