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Quality Assurance Specialist&nbsp;Interested candidates must apply to the Quality Assurance Specialist posting by visiting careers.paturnpike.com by November 27, 2024.&nbsp;Posting Start Date:&nbsp;November 14, 2024&nbsp;Posting End Date:&nbsp;November 27, 2024&nbsp;Position Number:&nbsp;80003766&nbsp;Union:&nbsp;Non-Union&nbsp;FLSA Status:&nbsp;Salaried Non Exempt&nbsp;Department:&nbsp;Toll Collection Operations&nbsp;Salary Grade:&nbsp;N-14&nbsp;Salary Range:&nbsp;$63,294.40 - $94,931.20&nbsp;Employment Type:&nbsp;Full Time&nbsp;Building Location:&nbsp;Central Office Building&nbsp;Building Street:&nbsp;700 S. Eisenhower Boulevard&nbsp;Building City:&nbsp;Middletown&nbsp;Building State:&nbsp;Pennsylvania (US-PA)&nbsp;Building Zip Code:&nbsp;17057&nbsp; &nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.&nbsp; &nbsp;The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:&nbsp;Hybrid Work - combination of remote and in-person reporting&nbsp;Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days&nbsp;*Some options may require completion of probationary period. &nbsp; &nbsp;The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. &nbsp;Applicants must be currently authorized to work in the United States on a full-time basis.  The Commission will not sponsor applicants for work visas.&nbsp;Job Purpose and Summary&nbsp;This position is responsible for unifying the customer experience for the Pennsylvania Turnpike Commission (PTC) customer contact centers, including but not limited to, the Customer Assistance Center (CAC), and the E-ZPass Customer Service Center/Violation Processing Center (CSC/VPC). Incumbent will primarily work to provide general support to the CAC, with some responsibilities in other customer service areas. Work is generally performed with independence and reviewed by a manager for direction, overall performance, and quality/effectiveness of services provided. This position functions as a lead worker over lower-level employees within the CAC.&nbsp;Essential Functions &amp; Responsibilities&nbsp;Leads the day-to-day performance of staff including supervision, delegation of work assignments and review of services provided.  &nbsp;Addresses more complex customer concerns and issues that are escalated from lower-level representatives. Communicates with other departments to address customer service issues and provide customer feedback.&nbsp;Designs, implements, and manages a comprehensive training program comprised of materials, manuals, and guides for the customer contact centers. Maintains and updates the CAC Representative resource guide/training manual and ensures all call center processes are documented and available for reference.&nbsp;Identifies areas of improvement with call handling and provides targeted coaching and constructive feedback as necessary.&nbsp;Assists in the development of quality assurance review forms which determine operational measurements and standards (i.e.: Key Performance Indicators (KPI), Service Level Agreements (SLA), etc.) to monitor and assess performance levels of call centers. Updates quality standards and benchmarks for customer interactions on a regular basis.&nbsp;Conducts and analyzes quality assurance reviews by monitoring, scoring, and tracking customer calls at various call centers. Tracks customer inquiries, complaints, and interactions. &nbsp;Gathers data from various sources, including call metrics, customer feedback, performance reports, and uses statistical tools and software to analyze, identify patterns, and prepare reports for management review and validation.&nbsp;Administers the Over-Dimensional Permit program. Issues permits; resolves account issues related to permit payments; interprets and explains the rules, regulations, and restrictions; and liaisons with the Pennsylvania State Police (PSP) and other PTC departments. &nbsp;Performs quality assurance of the Over-Dimensional Permit program reviewing and monitoring video of travel movements to verify compliance with Travel Restriction Rules and regulations. Prepares reports to identify trends and provides to management for review and validation.&nbsp;Conducts thorough research to stay current with industry trends and best practices, keeping up to date with the latest developments in AI solutions to improve operations and to ensure the call center remains at the forefront of modern customer service. Identifies innovative opportunities and recommends alternative ways to enhance the customer experience.&nbsp;Remains accessible for urgent issues or emergencies that arise outside of normal working hours and serves as a substitute when needed for 24/7 on call response providing information during real time events, incident management, and property damage investigations.&nbsp;Monitors, analyzes. and updates business rules, processes, and procedures to ensure standardization as they relate to customer service practices.&nbsp; Creates and distributes customer surveys to collect and analyze data regarding customer communications.&nbsp;Conducts onboarding for new employees to ensure that they have the necessary credentials, tools, software programs, orientation, and training required to begin their new job effectively.&nbsp;Assists with departmental projects, and attends, participates, organizes, and represents the PTC at various internal and external events, seminars, trainings, trade shows, meetings, and other community/industry related events.&nbsp;Uses situational awareness to anticipate and prevent accidents.&nbsp;Performs related duties as assigned.&nbsp;Qualifications&nbsp;Eight (8) years of experience in business administration, call center response, or communications; &nbsp; OR&nbsp; Four (4) years of experience in business administration, call center response, or communications, AND a bachelor’s degree in public relations, communications, business administration, or related degree. &nbsp; Equivalent combination of education and/or experience may be accepted. &nbsp;Possession of a valid driver’s license. Must obtain and maintain a valid Pennsylvania driver’s license within six (6) months of employment.&nbsp;Competencies&nbsp;Active Listening&nbsp;Analytical Thinking&nbsp;Attention to Detail&nbsp;Business Acumen&nbsp;Communication Proficiency&nbsp;Conflict Management&nbsp;Customer Service&nbsp;Decision Making and Independent Judgment&nbsp;Problem Solving/Analysis&nbsp;Teamwork Orientation&nbsp;Physical Demands and Work Environment&nbsp;Position demands include frequent speaking, writing, and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel. Occasionally works outside of normal business hours for assigned work assignments.&nbsp;Office environment with low levels of noise, adequate lighting, and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  &nbsp;Benefits&nbsp;The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.  In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.  &nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.&nbsp;

Pennsylvania Turnpike Commission

Quality Assurance Specialist

Assistant Foreman&nbsp;Interested candidates must apply to the Assistant Foreman posting by visiting careers.paturnpike.com by November 20, 2024.&nbsp;Posting Start Date:&nbsp;November 6th, 2024&nbsp;Posting End Date:&nbsp;November 20, 2024&nbsp;Position Number:&nbsp;80006013&nbsp;Union:&nbsp;Local 30 Supervisory&nbsp;FLSA Status:&nbsp;Salaried Exempt&nbsp;Department:&nbsp;Maintenance&nbsp;Salary Grade:&nbsp;E-14&nbsp;Salary Range:&nbsp;$63,294.40 - $94,931.20&nbsp;Employment Type:&nbsp;Full Time&nbsp;Building Location:&nbsp;Homewood Maintenance&nbsp;Building Street:&nbsp;286 Foxwood Road&nbsp;Building City:&nbsp;Wampum&nbsp;Building State:&nbsp;Pennsylvania (US-PA)&nbsp;Building Zip Code:&nbsp;16157&nbsp; &nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.&nbsp;Job Purpose and Summary&nbsp;This position provides support for the maintenance operations of an assigned section of the Pennsylvania Turnpike System. Work is performed to ensure the roadway is open and well maintained during all types of weather and traffic conditions in accordance with Pennsylvania Turnpike Commission (PTC) policies and specifications. In the absence of the Foreman, the incumbent in this classification will direct and supervise the work of the assigned field location. The incumbent receives instruction and advice on matters involving departures from established policy. Work is reviewed upon completion for desired results.&nbsp;Essential Functions &amp; Responsibilities&nbsp;Supervises crews in various roadway maintenance operations including joint and crack sealing, landscaping, brushing operations and right-of-way maintenance functions.&nbsp; &nbsp;Supervises crews engaged in winter operations including erecting snow fences, plowing snow, applying anti-skid/deicing materials and removing obstructions.&nbsp; &nbsp;Supervises a surface treatment or patching crew using specialized equipment such as power sweepers, spreaders and rollers to clean roadway surfaces.&nbsp; &nbsp;Designates employees and equipment to complete work assignments, including assisting with patterns for roadway safety and the removal of highway obstructions or debris. Responds or provides direction for all roadway emergencies as needed.&nbsp; &nbsp;May coordinate maintenance roadway work with safety personnel for county maintenance programs and other township, county, state or PTC construction projects, under the direction of a superior. &nbsp; &nbsp;Prepares work orders for maintenance functions, including labor costs, inventory and equipment usage. &nbsp; &nbsp;Reviews and prepares work documents, physical progress reports and other maintenance activity documentation. Keeps records of personnel, equipment, material costs and other related maintenance data.&nbsp; &nbsp;Develops methods to input and retrieve data from an enterprise system to track information and provide comprehensive reports. &nbsp; &nbsp;Conducts needs assessment (e.g. program, equipment, staff, etc.) to determine current and further operational requirements.&nbsp; &nbsp;Participates in developing anticipated work schedules.&nbsp; &nbsp;Assists in coordinating the layout of patterns and transitions on resurfaced roadways.&nbsp; &nbsp;May function as a PennDOT third-party examiner to assist in the training and testing of equipment operators.&nbsp; &nbsp;Maintains professional liaison with consultants and other government agencies. Participates, provides consultation and represents the PTC in designated committees, planning groups, special training, seminars, forums and meetings. &nbsp; &nbsp;Performs related duties as assigned.&nbsp;Qualifications&nbsp;Eight (8) years of field experience in highway maintenance and/or experience working with highway maintenance systems; OR&nbsp;Six (6)  years of field experience in highway maintenance and/or experience working with highway maintenance systems with an associate or trade school degree. Equivalent combination of education and/or experience may be accepted.&nbsp;Must possess a valid Class B commercial driver’s license (CDL); OR, possess a valid driver’s license with a Class B learner’s permit. Must pass the Class B road test within sixty (60) days of hire or promotion into the position.&nbsp;The incumbent must possess an N or X endorsement on their CDL or permit to authorize them to operate tank vehicles.&nbsp;The incumbent may not have any of the following restrictions on their CDL or permit:&nbsp;     E – Prohibits the operation of manual transmission commercial vehicles&nbsp;     K – Restricts the CDL driver to intrastate driving.&nbsp;     L or Z – Prohibits driving a commercial vehicle equipped with airbrakes&nbsp;     O – Prohibits the driver from driving a truck tractor/semi-trailer combination&nbsp;Competencies&nbsp;Decision Making and Independent Judgment&nbsp;Customer/Client Focused&nbsp;Motivated&nbsp;Reliability&nbsp;Quality Control&nbsp;Teamwork Orientation&nbsp;Safety&nbsp;Flexibility&nbsp;Attention to Detail&nbsp;Leadership&nbsp;Physical Demands and Work Environment&nbsp;Position demands include frequent speaking, writing and reading reports. Position requires occasional work at a computer utilizing business programs and PTC specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Occasionally works long hours in emergency situations or for extended work assignments.&nbsp;Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed.  &nbsp;Benefits &nbsp; &nbsp;The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.  In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.  &nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.&nbsp;

Assistant Foreman

Construction Inspector Technician&nbsp;Interested candidates must apply to the Construction Inspector Technician posting by visiting careers.paturnpike.com by December 5, 2024.&nbsp;Posting Start Date:&nbsp;November 5, 2024&nbsp;Posting End Date:&nbsp;December 5, 2024&nbsp;Position Number:&nbsp;80000313&nbsp;Union:&nbsp;Local 77&nbsp;FLSA Status:&nbsp;Hourly&nbsp;Department:&nbsp;Engineering&nbsp;Pay Grade:&nbsp;PR61A&nbsp;Hourly Rate:&nbsp;$26.18 &nbsp;Employment Type:&nbsp;Full Time&nbsp;Building Location:&nbsp;Plymouth Meeting Maintenance Building&nbsp;Building Street:&nbsp;331 W. Germantown Pike&nbsp;Building City:&nbsp;Plymouth Meeting&nbsp;Building State:&nbsp;Pennsylvania (US-PA)&nbsp;Building Zip Code:&nbsp;19462&nbsp; &nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.&nbsp;Job Purpose and Summary&nbsp;This is skilled and technical work assisting in the inspection and testing of construction materials, as well as the inspection of workmanship on construction projects. An employee in this class is assigned construction inspection teams to perform simple inspection, computing, or measuring duties. Work assignments may vary until the employee has demonstrated aptitude or talent for one of several technical specialties, but duties are usually defined after initial orientation. Incumbents will receive detailed instructions on each new phase of an assignment but are expected to perform independently after standard procedures have been learned. Work is reviewed by a supervisor through analysis of reports and the observation of performance.&nbsp;Essential Functions &amp; Responsibilities&nbsp;Assists in performing inspections of workmanship and materials on highway, bridge, or other construction projects involving various construction operations.&nbsp;Maintains complete records and documentation of work performed to support final cost determination.&nbsp;Assists in observing, inspecting, and verifying that the methods, materials, equipment, and workmanship conform to established quality requirements, standards and specifications.&nbsp;With supervision, enforces federal, state, and local laws regulating construction procedures, safety practices and working conditions.&nbsp;May interpret contract requirements to contractors and construction workers, with supervision.&nbsp;Reads and interprets assigned civil engineering plans, maps, and specifications.&nbsp;Logs data and maintains records related to projects.&nbsp;Works extended hours, on call 24/7, to assist in management of normal and emergency operations.&nbsp;Uses situational awareness to anticipate and prevent accidents.&nbsp;Perform related duties as assigned.&nbsp;  &nbsp;Qualifications&nbsp;High school diploma or equivalent certification.&nbsp;Possession of a NICET level 2 certification in a Civil Engineering Technology related program; &nbsp; OR &nbsp; Possession of a Northeast Center of Excellence for Pavement Technology (NECEPT) Asphalt Plant or Field Technician certification; &nbsp; OR&nbsp; Possession of an American Concrete Institute (ACI) certification.&nbsp;Two (2) years of experience in highway construction inspection. Equivalent combination of education, experience and/or training may be accepted. &nbsp;Possession of valid driver’s license.&nbsp;  &nbsp;Competencies&nbsp;Regular and Predictable Attendance&nbsp;Decision Making and Independent Judgment&nbsp;Communication Proficiency&nbsp;Reliability&nbsp;Mathematical Understanding&nbsp;Quality Control&nbsp;Flexibility&nbsp;Active Listening&nbsp;Time Management&nbsp;Attention to Detail&nbsp;Technical Capacity&nbsp;Physical Demands and Work Environment&nbsp;Position may demand occasionally working long hours in emergency situations or for extended work assignments. Position requires the physical capability to appropriately stand, stoop, walk, lift and carry heavy tools and/or equipment when necessary. Position requires frequent work at a computer utilizing business programs and Pennsylvania Turnpike Commission-specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.&nbsp;Benefits&nbsp;Employees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.&nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.&nbsp;

Construction Inspector Technician

Construction Inspector Technician&nbsp;Interested candidates must apply to the Construction Inspector Technician posting by visiting careers.paturnpike.com by November 29, 2024.&nbsp;Posting Start Date:&nbsp;November 4, 2024&nbsp;Posting End Date:&nbsp;November 29, 2024&nbsp;Position Number:&nbsp;80000307&nbsp;Union:&nbsp;Local 77&nbsp;FLSA Status:&nbsp;Hourly&nbsp;Department:&nbsp;Engineering&nbsp;Pay Grade:&nbsp;PR61A&nbsp;Hourly Rate:&nbsp;$26.18 &nbsp;Employment Type:&nbsp;Full Time&nbsp;Building Location:&nbsp;Wyoming Valley Engineering Office&nbsp;Building Street:&nbsp;Route 315 Old Wyoming Vlly Int&nbsp;Building City:&nbsp;Pittston&nbsp;Building&nbsp;State:&nbsp;Pennsylvania (US-PA)&nbsp;Building Zip Code:&nbsp;18640&nbsp; &nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.&nbsp;Job Purpose and Summary&nbsp;This is skilled and technical work assisting in the inspection and testing of construction materials, as well as the inspection of workmanship on construction projects. An employee in this class is assigned construction inspection teams to perform simple inspection, computing, or measuring duties. Work assignments may vary until the employee has demonstrated aptitude or talent for one of several technical specialties, but duties are usually defined after initial orientation. Incumbents will receive detailed instructions on each new phase of an assignment but are expected to perform independently after standard procedures have been learned. Work is reviewed by a supervisor through analysis of reports and the observation of performance.&nbsp;Essential Functions &amp; Responsibilities&nbsp;Assists in performing inspections of workmanship and materials on highway, bridge, or other construction projects involving various construction operations.&nbsp;Maintains complete records and documentation of work performed to support final cost determination.&nbsp;Assists in observing, inspecting, and verifying that the methods, materials, equipment, and workmanship conform to established quality requirements, standards and specifications.&nbsp;With supervision, enforces federal, state, and local laws regulating construction procedures, safety practices and working conditions.&nbsp;May interpret contract requirements to contractors and construction workers, with supervision.&nbsp;Reads and interprets assigned civil engineering plans, maps, and specifications.&nbsp;Logs data and maintains records related to projects.&nbsp;Works extended hours, on call 24/7, to assist in management of normal and emergency operations.&nbsp;Uses situational awareness to anticipate and prevent accidents.&nbsp;Perform related duties as assigned.&nbsp;  &nbsp;Qualifications&nbsp;High school diploma or equivalent certification.&nbsp;Possession of a NICET level 2 certification in a Civil Engineering Technology related program; &nbsp; OR &nbsp; Possession of a Northeast Center of Excellence for Pavement Technology (NECEPT) Asphalt Plant or Field Technician certification; &nbsp; OR&nbsp; Possession of an American Concrete Institute (ACI) certification.&nbsp;Two (2) years of experience in highway construction inspection. Equivalent combination of education, experience and/or training may be accepted. &nbsp;Possession of valid driver’s license.&nbsp;  &nbsp;Competencies&nbsp;Regular and Predictable Attendance&nbsp;Decision Making and Independent Judgment&nbsp;Communication Proficiency&nbsp;Reliability&nbsp;Mathematical Understanding&nbsp;Quality Control&nbsp;Flexibility&nbsp;Active Listening&nbsp;Time Management&nbsp;Attention to Detail&nbsp;Technical Capacity&nbsp;Physical Demands and Work Environment&nbsp;Position may demand occasionally working long hours in emergency situations or for extended work assignments. Position requires the physical capability to appropriately stand, stoop, walk, lift and carry heavy tools and/or equipment when necessary. Position requires frequent work at a computer utilizing business programs and Pennsylvania Turnpike Commission-specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.&nbsp;Benefits&nbsp;Employees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.&nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.&nbsp;

Construction Inspector Technician&nbsp;Interested candidates must apply to the Construction Inspector Technician posting by visiting careers.paturnpike.com by November 29, 2024.&nbsp;Posting Start Date:&nbsp;November 4, 2024&nbsp;Posting End Date:&nbsp;November 29, 2024&nbsp;Position Number:&nbsp;80003672&nbsp;Union:&nbsp;Local 77&nbsp;FLSA Status:&nbsp;Hourly&nbsp;Department:&nbsp;Engineering&nbsp;Pay Grade:&nbsp;PR61A&nbsp;Hourly Rate:&nbsp;$26.18 &nbsp;Employment Type:&nbsp;Full Time&nbsp;Building Location:&nbsp;Turnpike Industrial Park Building&nbsp;Building Street:&nbsp;2850 Turnpike Industrial Drive&nbsp;Building City:&nbsp;Middletown&nbsp;Building State:&nbsp;Pennsylvania (US-PA)&nbsp;Building Zip Code:&nbsp;17057&nbsp; &nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.&nbsp;Job Purpose and Summary&nbsp;This is skilled and technical work assisting in the inspection and testing of construction materials, as well as the inspection of workmanship on construction projects. An employee in this class is assigned construction inspection teams to perform simple inspection, computing, or measuring duties. Work assignments may vary until the employee has demonstrated aptitude or talent for one of several technical specialties, but duties are usually defined after initial orientation. Incumbents will receive detailed instructions on each new phase of an assignment but are expected to perform independently after standard procedures have been learned. Work is reviewed by a supervisor through analysis of reports and the observation of performance.&nbsp;Essential Functions &amp; Responsibilities&nbsp;Assists in performing inspections of workmanship and materials on highway, bridge, or other construction projects involving various construction operations.&nbsp;Maintains complete records and documentation of work performed to support final cost determination.&nbsp;Assists in observing, inspecting, and verifying that the methods, materials, equipment, and workmanship conform to established quality requirements, standards and specifications.&nbsp;With supervision, enforces federal, state, and local laws regulating construction procedures, safety practices and working conditions.&nbsp;May interpret contract requirements to contractors and construction workers, with supervision.&nbsp;Reads and interprets assigned civil engineering plans, maps, and specifications.&nbsp;Logs data and maintains records related to projects.&nbsp;Works extended hours, on call 24/7, to assist in management of normal and emergency operations.&nbsp;Uses situational awareness to anticipate and prevent accidents.&nbsp;Perform related duties as assigned.&nbsp;  &nbsp;Qualifications&nbsp;High school diploma or equivalent certification.&nbsp;Possession of a NICET level 2 certification in a Civil Engineering Technology related program; &nbsp; OR &nbsp; Possession of a Northeast Center of Excellence for Pavement Technology (NECEPT) Asphalt Plant or Field Technician certification; &nbsp; OR&nbsp; Possession of an American Concrete Institute (ACI) certification.&nbsp;Two (2) years of experience in highway construction inspection. Equivalent combination of education, experience and/or training may be accepted. &nbsp;Possession of valid driver’s license.&nbsp;  &nbsp;Competencies&nbsp;Regular and Predictable Attendance&nbsp;Decision Making and Independent Judgment&nbsp;Communication Proficiency&nbsp;Reliability&nbsp;Mathematical Understanding&nbsp;Quality Control&nbsp;Flexibility&nbsp;Active Listening&nbsp;Time Management&nbsp;Attention to Detail&nbsp;Technical Capacity&nbsp;Physical Demands and Work Environment&nbsp;Position may demand occasionally working long hours in emergency situations or for extended work assignments. Position requires the physical capability to appropriately stand, stoop, walk, lift and carry heavy tools and/or equipment when necessary. Position requires frequent work at a computer utilizing business programs and Pennsylvania Turnpike Commission-specific operating systems. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.&nbsp;Benefits&nbsp;Employees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.&nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.&nbsp;

Automotive Mechanic&nbsp;Interested candidates must apply to the Automotive Mechanic posting by visiting careers.paturnpike.com by November 29, 2024.&nbsp;Posting Start Date:&nbsp;November 4, 2024&nbsp;Posting End Date:&nbsp;November 29, 2024&nbsp;Position Number:&nbsp;80000861&nbsp;Union:&nbsp;Local 77&nbsp;FLSA Status:&nbsp;Hourly&nbsp;Department:&nbsp;Maintenance&nbsp;Pay Grade:&nbsp;PR65A&nbsp;Hourly Rate:&nbsp;$27.16 &nbsp;Employment Type:&nbsp;Full Time&nbsp;Building Location:&nbsp;Bowmansville Maintenance Building&nbsp;Building Street:&nbsp;441 Panorama Drive&nbsp;Building City:&nbsp;Denver&nbsp;Building State:&nbsp;Pennsylvania (US-PA)&nbsp;Building Zip Code:&nbsp;17517&nbsp; &nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.&nbsp;Job Purpose and Summary&nbsp;This is skilled mechanical work in the maintenance and repair of automotive and related equipment. An employee in this classification has responsibility for the performance of skilled tasks in servicing and repairing automobiles, trucks, rollers, sweepers and other construction and maintenance equipment. Employees work under general supervision, using judgement concerning the method of repair after receiving oral or written orders identifying a problem or need to repair a piece of equipment. A supervisor may test results during the work and/or after work has been completed.&nbsp;Essential Functions &amp; Responsibilities&nbsp;Repairs and overhauls automobiles, trucks, tractors, air compressors, cement mixers and other equipment.&nbsp;Operates various types of motor vehicles. Applies a working knowledge of equipment systems, functions and components.&nbsp;Repairs engines, transmissions, clutches, brakes and all parts of automotive equipment.&nbsp;Checks and balances wheels for proper alignment.&nbsp;Analyzes, troubleshoots and tests alternators, generators and electrical system components on equipment. Performs repairs as required.&nbsp;Troubleshoots, repairs or rebuilds hydraulic systems.&nbsp;Keeps and reports on service and repair records.&nbsp;Inspects all PTC vehicles for compliance with state regulations.&nbsp;Completes diagnostic work on gasoline, diesel and alternative fuel engine systems.&nbsp;Performs emergency road-side service.&nbsp;Performs minor welding as required.&nbsp;Performs related duties as assigned.&nbsp;  &nbsp;Qualifications&nbsp;Completion of high school or equivalent certification.&nbsp;Must possess a valid Class B commercial driver’s license (CDL) and must pass the Class A CDL road test by the end of their trial period (current employees) or probationary period (new hires);&nbsp; OR &nbsp; Must possess a valid Class A learner’s permit and must pass the Class A CDL road test by the end of the trial period (current employees) or probationary period (new hires).&nbsp;The incumbent must possess (or obtain) an N or X endorsement on their CDL or permit to authorize them to operate tank vehicles by the end of their trial period (current employees) or probationary period (new hires).&nbsp;The incumbent may not have any of the following restrictions on their CDL or permit:&nbsp; E – Prohibits the operation of manual transmission commercial vehicles&nbsp; L or Z – Prohibits driving a commercial vehicle equipped with airbrakes&nbsp; O – Prohibits the driver from driving a truck tractor/semi-trailer combination&nbsp;Must possess a valid Medical Examiner’s Certificate (DOT Physical Card).&nbsp;Must possess a valid Class 4 or Class 7 Pennsylvania state inspection license;&nbsp; OR&nbsp; Must possess a Class 1 Pennsylvania state inspection license AND must obtain a valid Class 4 or Class 7 Pennsylvania state inspection license within 90 days of starting the position.&nbsp;A degree or certification in automotive technology from an accredited technical school;&nbsp; OR &nbsp; Three (3) years of experience as an automotive mechanic with experience in gasoline, diesel or alternative fuel engine diagnostics, electronics and hydraulic troubleshooting.&nbsp;  &nbsp;Competencies&nbsp;Attention to Detail&nbsp;Customer/Client Focused&nbsp;Flexibility&nbsp;Motivated&nbsp;Problem Solving/Analysis&nbsp;Quality Control&nbsp;Regular and Predictable Attendance&nbsp;Reliability&nbsp;Safety&nbsp;Teamwork Orientation&nbsp;Technical Capacity&nbsp;Physical Demands and Work Environment&nbsp;Position requires frequent speaking. Position requires occasional work at a computer utilizing business programs and PTC specific operating systems, including writing and/or reading reports. Occasionally works long hours in emergency situations, adverse weather conditions or for extended work assignments. Lifts, carries or exerts force equivalent to lifting up to 75 pounds. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Position requires the ability to work on equipment above the head, bending, crouching, lying and frequently several feet above the ground. Exposure to adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  &nbsp;Benefits&nbsp;Employees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.&nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.&nbsp;

Automotive Mechanic

Automotive Mechanic&nbsp;Interested candidates must apply to the Automotive Mechanic posting by visiting careers.paturnpike.com by November 29, 2024.&nbsp;Posting Start Date:&nbsp;November 4, 2024&nbsp;Posting End Date:&nbsp;November 29, 2024&nbsp;Position Number:&nbsp;80000155&nbsp;Union:&nbsp;Local 77&nbsp;FLSA Status:&nbsp;Hourly&nbsp;Department:&nbsp;Maintenance&nbsp;Pay Grade:&nbsp;PR65A&nbsp;Hourly Rate:&nbsp;$27.16 &nbsp;Employment Type:&nbsp;Full Time&nbsp;Building Location:&nbsp;New Cumberland Maintenance Building&nbsp;Building Street:&nbsp;519 Marsh Run Road&nbsp;Building City:&nbsp;New Cumberland&nbsp;Building&nbsp;State:&nbsp;Pennsylvania (US-PA)&nbsp;Building Zip Code:&nbsp;17070&nbsp; &nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.&nbsp;Job Purpose and Summary&nbsp;This is skilled mechanical work in the maintenance and repair of automotive and related equipment. An employee in this classification has responsibility for the performance of skilled tasks in servicing and repairing automobiles, trucks, rollers, sweepers and other construction and maintenance equipment. Employees work under general supervision, using judgement concerning the method of repair after receiving oral or written orders identifying a problem or need to repair a piece of equipment. A supervisor may test results during the work and/or after work has been completed.&nbsp;Essential Functions &amp; Responsibilities&nbsp;Repairs and overhauls automobiles, trucks, tractors, air compressors, cement mixers and other equipment.&nbsp;Operates various types of motor vehicles. Applies a working knowledge of equipment systems, functions and components.&nbsp;Repairs engines, transmissions, clutches, brakes and all parts of automotive equipment.&nbsp;Checks and balances wheels for proper alignment.&nbsp;Analyzes, troubleshoots and tests alternators, generators and electrical system components on equipment. Performs repairs as required.&nbsp;Troubleshoots, repairs or rebuilds hydraulic systems.&nbsp;Keeps and reports on service and repair records.&nbsp;Inspects all PTC vehicles for compliance with state regulations.&nbsp;Completes diagnostic work on gasoline, diesel and alternative fuel engine systems.&nbsp;Performs emergency road-side service.&nbsp;Performs minor welding as required.&nbsp;Performs related duties as assigned.&nbsp;  &nbsp;Qualifications&nbsp;Completion of high school or equivalent certification.&nbsp;Must possess a valid Class B commercial driver’s license (CDL) and must pass the Class A CDL road test by the end of their trial period (current employees) or probationary period (new hires);&nbsp; OR &nbsp; Must possess a valid Class A learner’s permit and must pass the Class A CDL road test by the end of the trial period (current employees) or probationary period (new hires).&nbsp;The incumbent must possess (or obtain) an N or X endorsement on their CDL or permit to authorize them to operate tank vehicles by the end of their trial period (current employees) or probationary period (new hires).&nbsp;The incumbent may not have any of the following restrictions on their CDL or permit:&nbsp; E – Prohibits the operation of manual transmission commercial vehicles&nbsp; L or Z – Prohibits driving a commercial vehicle equipped with airbrakes&nbsp; O – Prohibits the driver from driving a truck tractor/semi-trailer combination&nbsp;Must possess a valid Medical Examiner’s Certificate (DOT Physical Card).&nbsp;Must possess a valid Class 4 or Class 7 Pennsylvania state inspection license;&nbsp; OR&nbsp; Must possess a Class 1 Pennsylvania state inspection license AND must obtain a valid Class 4 or Class 7 Pennsylvania state inspection license within 90 days of starting the position.&nbsp;A degree or certification in automotive technology from an accredited technical school;&nbsp; OR &nbsp; Three (3) years of experience as an automotive mechanic with experience in gasoline, diesel or alternative fuel engine diagnostics, electronics and hydraulic troubleshooting.&nbsp;  &nbsp;Competencies&nbsp;Attention to Detail&nbsp;Customer/Client Focused&nbsp;Flexibility&nbsp;Motivated&nbsp;Problem Solving/Analysis&nbsp;Quality Control&nbsp;Regular and Predictable Attendance&nbsp;Reliability&nbsp;Safety&nbsp;Teamwork Orientation&nbsp;Technical Capacity&nbsp;Physical Demands and Work Environment&nbsp;Position requires frequent speaking. Position requires occasional work at a computer utilizing business programs and PTC specific operating systems, including writing and/or reading reports. Occasionally works long hours in emergency situations, adverse weather conditions or for extended work assignments. Lifts, carries or exerts force equivalent to lifting up to 75 pounds. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Position requires the ability to work on equipment above the head, bending, crouching, lying and frequently several feet above the ground. Exposure to adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  &nbsp;Benefits&nbsp;Employees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.&nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.&nbsp;

Traffic Operations Center Technician 1&nbsp;EMERGENCY TELECOMMUNICATOR&nbsp;Interested candidates must apply to the Traffic Operations Center Technician 1 posting by visiting careers.paturnpike.com by November 29, 2024.&nbsp;Posting Start Date:&nbsp;November 1, 2024&nbsp;Posting End Date:&nbsp;November 29, 2024&nbsp;Position Number:&nbsp;Various&nbsp;Union:&nbsp;Local 77 CO&nbsp;FLSA Status:&nbsp;Hourly&nbsp;Department:&nbsp;Traffic Engineering and Operations&nbsp;Pay Grade:&nbsp;PR60A&nbsp;Hourly Rate:&nbsp;$25.96 &nbsp;Employment Type:&nbsp;Full Time&nbsp;Building Location:&nbsp;TIP Building (Operations Center)&nbsp;Building Street:&nbsp;2850 Turnpike Industrial Drive&nbsp;Building City:&nbsp;Middletown&nbsp;Building State:&nbsp;Pennsylvania (US-PA)&nbsp;Building Zip Code:&nbsp;17057&nbsp; &nbsp;The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 565-mile system with over 205 million transactions annually.  Together, we are building the highway of the future.&nbsp;Job Purpose and Summary&nbsp;This is skilled work involved with monitoring, evaluating and coordinating communications for real-time traffic conditions from the Traffic Operations Center for the Pennsylvania Turnpike Commission (PTC). Work includes maintaining communications to ensure the safety and security of customers and employees while traveling or working on the highway 24/7. Incumbents must follow all operating procedures, rules and regulations set forth by the Federal Communications Commission and the PTC. Work is performed with close supervision and review by a shift supervisor or designee.&nbsp;Essential Functions &amp; Responsibilities&nbsp;Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic. &nbsp;Provides customer service by telephone and various electronic information systems and programs. Assists with activating traveler alerts and advisories by communicating the needs of the PTC.&nbsp;Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc. Notifies external agencies of PTC resource needs.&nbsp;Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System. &nbsp;Receives updates and communication from both emergency and non-emergency units to ensure the safety and security of the highway.&nbsp;Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed-circuit television (CCTV) and other technology.&nbsp;Notifies key personnel of significant and unusual incidents, weather conditions and real-time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures.&nbsp;Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities.&nbsp;Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database. Transmits information to law enforcement personnel for the apprehension of suspects.&nbsp;Obtains hazardous material information from incidents and communicates to responders and affiliated agencies.&nbsp;Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools. &nbsp;Performs related duties as assigned.&nbsp;  &nbsp;Qualifications&nbsp;High school diploma or equivalent certification.&nbsp;One (1) year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches.&nbsp;Must obtain an Emergency Telecommunication Course (ETC) certification by the end of their trial period (current employees) or probationary period (new hires).&nbsp;Must acquire and maintain a valid Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) certification within ninety (90) days.&nbsp;Must demonstrate the ability to type a minimum of 30 wpm on a PTC administrated test.&nbsp;Must have and maintain a clean criminal history record and appropriate security clearances.&nbsp; &nbsp;Benefits&nbsp;Employees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.&nbsp;The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.&nbsp;

Emergency Telecommunicator

<h2>Automotive Mechanic</h2>Interested candidates must apply to the Automotive Mechanic posting by visiting careers.paturnpike.com by October 31, 2024.Posting Start Date: October 1, 2024Posting End Date: October 31, 2024Position Number: VariousUnion: Local 77FLSA Status: HourlyDepartment: MaintenancePay Grade: PR65AHourly Rate: $27.16&nbsp;Employment Type: Full TimeBuilding Locations:Bowmansville Maintenance Building441 Panorama DriveDenver, PA 17517New Cumberland Maintenance Building519 Marsh Run RoadNew Cumberland, PA 17070Southern Beltway MaintenanceSouth Fayette WayMcDonald, PA 15057The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! &nbsp;Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. &nbsp;The PTC operates a 565-mile system with over 205 million transactions annually. &nbsp;Together, we are building the highway of the future.Job Purpose and SummaryThis is skilled mechanical work in the maintenance and repair of automotive and related equipment. An employee in this classification has responsibility for the performance of skilled tasks in servicing and repairing automobiles, trucks, rollers, sweepers and other construction and maintenance equipment. Employees work under general supervision, using judgement concerning the method of repair after receiving oral or written orders identifying a problem or need to repair a piece of equipment. A supervisor may test results during the work and/or after work has been completed.Essential Functions &amp; ResponsibilitiesRepairs and overhauls automobiles, trucks, tractors, air compressors, cement mixers and other equipment.Operates various types of motor vehicles. Applies a working knowledge of equipment systems, functions and components.Repairs engines, transmissions, clutches, brakes and all parts of automotive equipment.Checks and balances wheels for proper alignment.Analyzes, troubleshoots and tests alternators, generators and electrical system components on equipment. Performs repairs as required.Troubleshoots, repairs or rebuilds hydraulic systems.Keeps and reports on service and repair records.Inspects all PTC vehicles for compliance with state regulations.Completes diagnostic work on gasoline, diesel and alternative fuel engine systems.Performs emergency road-side service.Performs minor welding as required.Performs related duties as assigned. &nbsp;QualificationsCompletion of high school or equivalent certification.Must possess a valid Class B commercial driver’s license (CDL) and must pass the Class A CDL road test by the end of their trial period (current employees) or probationary period (new hires); OR&nbsp; Must possess a valid Class A learner’s permit and must pass the Class A CDL road test by the end of the trial period (current employees) or probationary period (new hires).The incumbent must possess (or obtain) an N or X endorsement on their CDL or permit to authorize them to operate tank vehicles by the end of their trial period (current employees) or probationary period (new hires).The incumbent may not have any of the following restrictions on their CDL or permit: E – Prohibits the operation of manual transmission commercial vehicles L or Z – Prohibits driving a commercial vehicle equipped with airbrakes O – Prohibits the driver from driving a truck tractor/semi-trailer combinationMust possess a valid Medical Examiner’s Certificate (DOT Physical Card).Must possess a valid Class 4 or Class 7 Pennsylvania state inspection license; OR Must possess a Class 1 Pennsylvania state inspection license AND must obtain a valid Class 4 or Class 7 Pennsylvania state inspection license within 90 days of starting the position.A degree or certification in automotive technology from an accredited technical school; OR&nbsp; Three (3) years of experience as an automotive mechanic with experience in gasoline, diesel or alternative fuel engine diagnostics, electronics and hydraulic troubleshooting.CompetenciesAttention to DetailCustomer/Client FocusedFlexibilityMotivatedProblem Solving/AnalysisQuality ControlRegular and Predictable AttendanceReliabilitySafetyTeamwork OrientationTechnical CapacityPhysical Demands and Work EnvironmentPosition requires frequent speaking. Position requires occasional work at a computer utilizing business programs and PTC specific operating systems, including writing and/or reading reports. Occasionally works long hours in emergency situations, adverse weather conditions or for extended work assignments. Lifts, carries or exerts force equivalent to lifting up to 75 pounds. Position requires frequent travel and/or fieldwork with exposure to roadway traffic. Position requires the ability to work on equipment above the head, bending, crouching, lying and frequently several feet above the ground. Exposure to adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions. &nbsp;BenefitsEmployees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.&nbsp;If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

<h2>Traffic Operations Center Technician 1</h2><h2>EMERGENCY TELECOMMUNICATOR</h2>Interested candidates must apply to the Traffic Operations Center Technician 1 posting by visiting careers.paturnpike.com by October 31, 2024.Posting Start Date: October 1, 2024Posting End Date: October 31, 2024Position Number: VariousUnion: Local 77 COFLSA Status: HourlyDepartment: Traffic Engineering and OperationsPay Grade: PR60AHourly Rate: $25.96&nbsp;Employment Type: Full TimeBuilding Location: TIP Building (Operations Center)Building Street: 2850 Turnpike Industrial DriveBuilding City: MiddletownBuilding State: Pennsylvania (US-PA)Building Zip Code:17057The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”! &nbsp;Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce. &nbsp;The PTC operates a 565-mile system with over 205 million transactions annually. &nbsp;Together, we are building the highway of the future.Job Purpose and SummaryThis is skilled work involved with monitoring, evaluating and coordinating communications for real-time traffic conditions from the Traffic Operations Center for the Pennsylvania Turnpike Commission (PTC). Work includes maintaining communications to ensure the safety and security of customers and employees while traveling or working on the highway 24/7. Incumbents must follow all operating procedures, rules and regulations set forth by the Federal Communications Commission and the PTC. Work is performed with close supervision and review by a shift supervisor or designee.Essential Functions &amp; ResponsibilitiesCommunicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic.&nbsp;Provides customer service by telephone and various electronic information systems and programs. Assists with activating traveler alerts and advisories by communicating the needs of the PTC.Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc. Notifies external agencies of PTC resource needs.Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System.&nbsp;Receives updates and communication from both emergency and non-emergency units to ensure the safety and security of the highway.Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed-circuit television (CCTV) and other technology.Notifies key personnel of significant and unusual incidents, weather conditions and real-time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures.Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities.Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database. Transmits information to law enforcement personnel for the apprehension of suspects.Obtains hazardous material information from incidents and communicates to responders and affiliated agencies.Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools.&nbsp;Performs related duties as assigned. &nbsp;QualificationsHigh school diploma or equivalent certification.One (1) year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches.Must obtain an Emergency Telecommunication Course (ETC) certification by the end of their trial period (current employees) or probationary period (new hires).Must acquire and maintain a valid Commonwealth Law Enforcement Assistance Network/National Crime Information Center (CLEAN/NCIC) certification within ninety (90) days.Must demonstrate the ability to type a minimum of 30 wpm on a PTC administrated test.Must have and maintain a clean criminal history record and appropriate security clearances.BenefitsEmployees will be offered an exceptional benefits package which includes comprehensive medical and prescription coverage, with minimal employee contribution, for employee, spouse and/or eligible dependents. A range of retirement plan options are offered through the Pennsylvania State Retirement System (SERS). Dental and vision coverage are also offered through the Local Teamsters Union. In addition, leave programs, tuition reimbursement and employee assistance program are available to employees.The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.&nbsp;If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

11 Pennsylvania Turnpike Commission Jobs