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Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.&nbsp;Position Overview: Astound Broadband is currently searching for a Field Deployment Technician. This position is responsible for taking on troubleshooting, administration, installation and maintenance of the company’s and customer’s access infrastructure equipment, particularly in our wireless and towers division.The primary position responsibilities will include, but are not limited to:<ul><li>Perform installations, troubleshoot and repair of Astound Broadband Powered by Wave infrastructure including network connections from microwave and millimeter-wave radio headend to backbone equipment/hardware (interior and exterior)</li></ul><ul><li>Part of a 24/7 on-call rotation</li><li>Perform connects and disconnects, upgrades, downgrades, and relocates; install additional hand-offs and install or remove equipment</li></ul><ul><li>Network Equipment Installation and Troubleshooting:</li><ul><li>Radio installation - microwave and millimeter-wave equipment.</li><li>Routers and Switches</li><li>Cable Placement -Terminations and Splicing - Optical fiber and copper</li><li>Wi-Fi Equipment - indoor-outdoor</li></ul><li>Basic DC/AC installation, knowledge and best practices&nbsp;</li><li>As-Builts and Documentation – Create build history/document and upload to the internal Wiki</li><ul><li>Perform Site Survey</li></ul><li>Various tasks and special projects assigned by manager associated with the organization and company with the emphasis of driving efficiency and optimization</li></ul>Our ideal candidate will possess:<ul><li>Required to work at heights installing telecom equipment/materials&nbsp;</li><li>RF awareness preferred (will certify)</li><li>Basic to Intermediate experience is required in the following areas:</li><ul><li>Physical, data-link and network protocols and architectures</li><li>Routers</li><li>Firewalls and switches</li><li>System load balancing and redundant system architecture.</li></ul><li>Able to set up and or design simple to complex network involving wireless equipment, Cisco switches and routers</li><li>Demonstrates ability to diagnose and solve problems</li><li>Exhibits the ability to follow direction and possesses the ability to follow through</li><li>Must enjoy the challenge of technical concepts and communicate those concepts at varying levels</li><li>Basic experience with LAN and WAN Technology</li><li>Ability to comply with all Company implemented safety procedures</li><li>Knowledge of basic mathematics and electronics</li><li>Vision ability: close vision, peripheral vision, and ability to adjust focus</li><li>Strong attention to detail with excellent time management and organization skills</li><li>Basic knowledge of DC components and best practices</li><li>Basic understanding of the physical network layer, CAT 5e/6, 66 blocks, 110 blocks, patch panels, fiber optic cables, etc.</li><li>Ability to work in fast-paced and dynamic environments with limited supervision</li><li>Ability to work independently</li><li>Ability to work while standing 50 - 70% of the time</li><li>Ability to work with small components and wires to make cable connections</li><li>Ability to make cable connections in tight spaces by bending, reaching, twisting</li><li>Ability to differentiate between different sizes and colors of wires</li><li>Ability to lift 50lbs repeatedly</li><li>Must have the ability to communicate by telephone, correspondence, and in person</li><li>Must possess a good command of the English language, including excellent enunciation, grammar and lack of slang</li><li>Must possess a Valid driver's license and maintain a clean driving record</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsThe base salary range in Washington for this position is $19.00-$30.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington and may not be applicable to other locations.<ul><li>Field Deployment Technician I - $19.00-$25.00 per hour</li><li>Field Deployment Technician II - $24.00 - $30.00 per hour</li></ul>Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.&nbsp; We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Astound Broadband

Astound

Field Deployment Technician I or II

<h4>Broadband Technician I or II</h4>Longview, WAAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Broadband Technicians are responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technician is required to communicate with leadership and dispatch as needed.&nbsp;Where you will work:<ul><li>This position will be based in Astounds Longview, WA office, and would be an in office/field role.</li></ul>A Day in the Life of the Broadband Technician:<ul><li>Residential install and disconnects* (data, video, phone) on customer premises</li><li>Ensure/record correct RF and signal levels within specifications</li><li>Communication with leadership and dispatch as needed</li><li>Customer education</li><li>Operate company vehicle in safe and responsible manner</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Experience:&nbsp; None required, this is an entry level position</li><li>Experience in problem-solving, time management, and basic computer skills</li><li>Strong customer service skills</li><li>Strong verbal and written communication skills</li><li>Ability to use a ladder, hand and power tools</li><li>Ability to work effectively, both independently and as part of a team</li><li>Must possess a valid driver's license with a satisfactory driving record compliant with the company policy </li></ul>Education and Certifications:<ul><li>High school diploma or equivalent&nbsp;</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)</li><li>Employee discount program ( If in our serviceable area)</li></ul>*Benefits listed above are for regular full-time positions&nbsp;The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:&nbsp;<ul><li>Broadband Technician I - $20.00 - $28.00 per hour</li><li>Broadband Technician II - $21.00 - $29.40 per hour</li></ul>Perks of the position:<ul><li>Training (Ladder Safety, Fiber Installation)</li><li>Provided tools, uniforms, and work vehicle&nbsp;</li><li>Home Garaging ( If you qualify)&nbsp;</li></ul> <h4>Our Mission Statement:&nbsp;</h4>* Take care of our customers&nbsp;* Take care of each other&nbsp;* Do what we say we are going to do&nbsp;* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Broadband Technician I or II

<h4>Broadband Technician I, II or III</h4>Seattle, WAAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.The Broadband Technician is responsible for residential installation and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The Broadband Technician is required to communicate with leadership and dispatch as needed.&nbsp;Where you will work:<ul><li>This position will be based in Astounds Seattle, WA office, and would be an in office/field role.</li></ul>A Day in the Life of the Broadband Technician:<ul><li>Residential install and disconnects* (data, video, phone) on customer premises</li><li>Ensure/record correct RF and signal levels within specifications</li><li>Communication with leadership and dispatch as needed</li><li>Customer education</li><li>Operate company vehicle in safe and responsible manner</li><li>Other duties as assigned</li></ul>What You Bring to the Table:<ul><li>Experience: 0 (Entry Level)</li><li>Competencies: Maintain satisfactory driving record and have a valid driver's license</li><li>Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone&nbsp;</li></ul>Education and Certifications:<ul><li>High school diploma or equivalent&nbsp;&nbsp;&nbsp;</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program ( after 1 year of employment up to $4,000.00 per calendar year)</li><li>Employee discount program ( If in our serviceable area)</li></ul>*Benefits listed above are for regular full-time positionsThe base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.&nbsp;The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:<ul><li>Broadband Technician I - $20.00 - $28.00 per hour</li><li>Broadband Technician II - $21.00 - $29.40 per hour</li><li>Broadband Technician III - $22.05 - $30.87 per hour</li></ul>Perks of the position :<ul><li>Training (Ladder Safety, Fiber Installation)</li><li>Home Garaging ( If you qualify)&nbsp;</li><li>Provided tools, uniforms, and work truck&nbsp;</li></ul> <h4>Our Mission Statement:&nbsp;</h4>* Take care of our customers&nbsp;* Take care of each other&nbsp;* Do what we say we are going to do&nbsp;* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of&nbsp;race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;&nbsp;CCPA Employee Privacy Policy (For California Candidates Only):&nbsp;<a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Broadband Technician I, II, or III

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Position Overview: &nbsp; The Implementation Analyst at VertexOne will analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps.SaaS Implementation Analyst Job Responsibilities: • &nbsp; &nbsp;Implement VertexOne VXcis for clients by designing, configuring, and testing based on Business Processes. • &nbsp; &nbsp;Perform the required research to identify gaps between the business requirements and the current functionality. • &nbsp; &nbsp;Perform user acceptance testing, system integration and other functional tests to validate issue resolution. • &nbsp; &nbsp;Lead High Level Design and Best Practice sessions. • &nbsp; &nbsp;Document business requirements and review with the project team. • &nbsp; &nbsp;Complete control file setup to meet business requirements • &nbsp; &nbsp;Anticipate, identify, track, and resolve issues and risks that may impact the application or project. • &nbsp; &nbsp;Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards. • &nbsp; &nbsp;Lead High Level Design and Best Practice sessions. • &nbsp; &nbsp;Participate in team discussions and issue resolution brainstorming. • &nbsp; &nbsp;Attend client meetings as required. • &nbsp; &nbsp;Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring. • &nbsp; &nbsp;Work with third party vendors during requirements, design and testing phases. • &nbsp; &nbsp;Escalate and communicate issues to VertexOne Management or Clients as needed. • &nbsp; &nbsp;Work cooperatively in a team environment to meet the goals of the department and of the company. • &nbsp; &nbsp;Client on-site meetings during key phases of the project (30% travel)Minimum Qualifications:&nbsp; • &nbsp; &nbsp;3+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc. • &nbsp; &nbsp;Bachelor’s/Master’s degree in Business Administration, Computer Science, Information Technology, or a related field. • &nbsp; &nbsp;Knowledge of the utility industry, metering and billing systems preferred. • &nbsp; &nbsp;Proficiency in SQL (SELECT Statements, Joins, data filtering and sorting) • &nbsp; &nbsp;Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira). • &nbsp; &nbsp;Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.). • &nbsp; &nbsp;Basic understanding of SaaS, cloud computing,&nbsp; • &nbsp; &nbsp;Demonstrated experience in business process design and requirements analysis. • &nbsp; &nbsp;Knowledge of and experience with Web APIs and Batch Processes is preferred. • &nbsp; &nbsp;Experience working with AI tolls for data analysis, process automation, and customer interaction is preferred. • &nbsp; &nbsp;Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards. • &nbsp; &nbsp;Excellent oral and written communication, with experience in client facing interactions. • &nbsp; &nbsp;Strong communication skills (written, reading comprehension, listening, verbal). • &nbsp; &nbsp;Strong ability to analyze issues and solve problems effectively. • &nbsp; &nbsp;Ability to quickly grasp new concepts and manage change through innovation and flexibility. • &nbsp; &nbsp;Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently. • &nbsp; &nbsp;Excellent at multi-tasking while maintaining high standards and productivity. • &nbsp; &nbsp;Ability to work well under pressure. • &nbsp; &nbsp;Highly self-motivated and proactive.What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Product Deployment</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $85,000.00</li><li> Max Hiring Rate $95,000.00</li></ul>

VertexOne

Implementation Analyst

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Position Overview: &nbsp;The Senior Implementation Analyst at VertexOne will analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps.Primary Responsibilities:• &nbsp; &nbsp;Analyze and model requirements to create technical requirements.• &nbsp; &nbsp;Translate client’s business needs into functional and design specifications.• &nbsp; &nbsp;Perform the required research to identify gaps between the business requirements and the current functionality.• &nbsp; &nbsp;Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications.• &nbsp; &nbsp;Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance.• &nbsp; &nbsp;Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.• &nbsp; &nbsp;Prepare/Review System Functional Specifications and Business and Use Case documentation.• &nbsp; &nbsp;Lead High Level Design and Best Practice sessions.• &nbsp; &nbsp;Perform Use Case walkthroughs.• &nbsp; &nbsp;Develop test cases and perform testing on changes and enhancements.• &nbsp; &nbsp;Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.• &nbsp; &nbsp;Investigate production issues and assist with troubleshooting, re-creating, and resolving those.• &nbsp; &nbsp;Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.• &nbsp; &nbsp;Work with third party vendors during requirements, design and testing phases.• &nbsp; &nbsp;Escalate and communicate issues to VertexOne Management or Clients as needed.• &nbsp; &nbsp;Work cooperatively in a team environment to meet the goals of the department and of the company.• &nbsp; &nbsp;Client on-site meetings during key phases of the project (30% travel)Job Requirements/Qualifications:&nbsp;• &nbsp; &nbsp;6+ years working experience as a Business Analyst or Implementation Analyst role in the Software Development industry• &nbsp; Experience&nbsp; creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect&nbsp; Analysis Reports etc.• &nbsp; &nbsp;Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems is preferred.• &nbsp; &nbsp;Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation)• &nbsp; &nbsp;Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira).• &nbsp; &nbsp;Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).• &nbsp; &nbsp;Experience working with AI tolls for data analysis, process automation is preferred.• &nbsp; &nbsp;Demonstrated experience in business process design and requirements analysis.• &nbsp; &nbsp;Knowledge of and experience with Web APIs and Batch Processes is preferred.• &nbsp; &nbsp;Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.• &nbsp; &nbsp;Skills to identify, communicate, and resolve issues effectively.• &nbsp; &nbsp;Strong ability to analyze issues and solve problems effectively.• &nbsp; &nbsp;Ability to quickly grasp new concepts and manage change through innovation and flexibility.• &nbsp; &nbsp;Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently.• &nbsp; &nbsp;Excellent at multi-tasking while maintaining high standards and productivity.• &nbsp; &nbsp;Ability to work well under pressure.• &nbsp; &nbsp;Highly self-motivated and proactive.What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Product Deployment</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $95,000.00</li><li> Max Hiring Rate $105,000.00</li></ul>

Senior Implementation Analyst

<h4>Construction Coordinator</h4>Location: Houston, TexasAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp;Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. &nbsp;With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Where you will work: This position will be located out of Astound's Houston, TX location.A Day in the Life of the Construction Coordinator:<ul><li>Performs pre-construction field inspection to ensure completion of make-ready and existing aerial facilities owned by various power, telephone and CATV companies.</li><li>Responsible for working with and managing contractors, preparing detailed work prints, writing Job Cost estimates, and creating a bill of materials (BOM) for aerial and underground projects.</li><li>Performs field review of upcoming projects to ensure accuracy and necessity of proposed field construction.</li><li>Performs field inspections against invoices to ensure accuracy, ensure Astound specifications are met, and material usage is correct.</li><li>Responsible for forecasting material needs and coordinating with Project Manager and Warehouse personnel.</li><li>Provides regular project status reports to the Project Manager and Community Liaison Manager.</li><li>Provides supervision and support to OSP Inspector.&nbsp;</li><li>Responsible for coordinating with others to ensure the completion of make-ready work of existing aerial facilities owned by various power, telephone, and CATV companies.&nbsp;</li><li>Responsible for the implementation of project contracts awarded by the Project Manager, preparing Notice to Proceed, and creating a bill of material for aerial and underground projects. Perform unit price negotiations with contractors when the scope of work is outside the standard price schedule.&nbsp;</li><li>Responsible for forecasting material needs and coordinating with a purchasing manager.</li><li>Provides weekly project status reports to the Director of Construction, Project Manager, and Community Liaison Manager.</li><li>Drives a company vehicle in the course and scope of performing duties.</li><li>Other duties as assigned.&nbsp;</li></ul>What You Bring to the Table:<ul><li>Experience in word processing and Excel spreadsheets and Microsoft Money preferred</li><li>Must have working knowledge and experience with aerial and underground CATV/telephone construction methods and procedures</li><li>Must have experience with reading and interpreting construction prints</li><li>Must have 3 -10 plus years experience building and maintaining communications networks and Familiarity with AutoCAD is a must</li><li>Must possess project management skills, the ability to make decisions, work with a limited amount of supervision and be able to read and interpret construction prints</li><li>Valid driver license and satisfactory driving record per Astound's Fleet Vehicle Policy</li></ul>Education and Certifications:<ul><li>Education: High school diploma or equivalent</li><li>Certification: &nbsp;Certification for operating a bucket truck or pole climbing is preferred</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsOur Mission Statement:<ul><li>Take care of our customers</li><li>Take care of each other</li><li>Do what we say we are going to do</li><li>Have fun</li></ul>Diverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>

Construction Coordinator

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;The Financial Analyst is responsible for detailed financial planning and analysis for specific aspects of the VXsmart, VXretail, and VXexchange Operations. This position works closely with the other members of the FP&amp;A Team to ensure revenue, costs, CapEx, and cash flow are well understood by senior management.&nbsp;Essential Job Duties:<ul><li>Month end financial reporting using Excel, Dynamics 365, and Vena Financial Planning &amp; Analysis Software</li><li>Present monthly financial data to various levels of management</li><li>Support month-end close</li><li>Analysis of monthly financials and KPI's</li><li>Prepare annual budget</li><li>Prepare periodic forecasts</li><li>Prepare journal entries for routine monthly transactions and correcting entries</li><li>Track contracted ARR and update SalesForce with expected go-live dates based on input from Implementation operations.</li><li>Track Committed ARR based on updates from SalesForce.</li><li>Manage data workflow from finance systems to ORM revenue tool.</li><li>Review revenue during month-end process to ensure compliance with ASC 606 related to multiple element contracts and SaaS revenue recognition.</li><li>Calculate Gross and Net client retention on a monthly basis.</li></ul>Job Requirements:&nbsp;<ul><li>Minimum 3-7 years of relevant experience working as a Financial Analyst or Accountant&nbsp;</li><li>Bachelor's Degree in Accounting, Finance, or related field</li><li>Intermediate to advanced understanding of Microsoft Excel</li><li>Intermediate Dynamics 365 required</li><li>Knowledge of Vena FP&amp;A Software preferred&nbsp;&nbsp;</li><li>Extreme attention to detail</li><li>Ability to work independently with minimal supervision</li><li>Make recommendations for process improvement</li><li>Highly motivated and eager to learn, self-starter</li><li>Excellent interpersonal skills and ability to effectively interact and communicate with Senior Management</li></ul>What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Finance and Accounting</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Min Hiring Rate $85,000.00</li><li> Max Hiring Rate $100,000.00</li></ul>

Financial Analyst

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.&nbsp; Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Responsibilitiesinclude:<ul><li>Manage accounts on an on-going basis ensuring satisfaction and retention through superior customer focus. This includes frequent service follow-ups, problem solving, and emerging needs identification</li><li>Manage installation projects with various teams to ensure on-time delivery, successful turn-up and customer satisfaction</li><li>Respond to requests from customers for information, support, assistance, joint proposals, pri cing, etc. Respond to demand sales requests</li><li>Supports others within the sales/service team to achieve customer satisfaction</li><li>Conduct proactive sales activities, including proactive needs assessment, applications development, proposal presentation, order negotiation and post-sales service requirements</li><li>Negotiate to secure contracts with MIS and Telecommunications Managers in order to achieve revenue growth and retention</li></ul>Required Qualifications:<ul><li>Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales concepts</li><li>Ability to sell to C level executives within an organization</li><li>Experience in systems selling, consultative sales techniques , and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies</li><li>Professional business acumen in funnel management and forecasting in a CRM environment</li><li>Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications</li><li>Operational understanding of telecommunications ordering, provisioning, and billing processes</li><li>Working knowledge of general marketing principle tools and processes</li><li>Skills necessary for decision making and maintaining customer retention</li><li>Strong interpersonal skills</li><li>Must hold valid driver's license and maintain clean driving record</li></ul>Preferred Qualifications:<ul><li>2-4 yr College degree or equivalent industry experience required</li><li>Minimum 8 year track record of success selling to large business with technical solution.</li><li>Involvement in trade and commercial organizations to expand the market awareness of the company</li></ul>We're Proud to Offer a Comprehensive Benefits Package Including:<ul><li>401k retirement plan, with employer match</li><li>Insurance options including: medical, dental, vision, life and STD insurance</li><li>Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization</li><li>Floating Holiday: 40 hours per year</li><li>Paid Holidays: 7 days per year</li><li>Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws</li><li>Tuition reimbursement program</li><li>Employee discount program</li></ul>*Benefits listed above are for regular full-time positionsBase Salary: The base salary range in New York for this position is $115,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York and may not be applicable to other locations.Commissions at plan: Targeted commissions at full attainment are forty-two thousand annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:* Take care of our customers* Take care of each other* Do what we say we are going to do* Have funDiverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.&nbsp; Discrimination of any kind has no place here.&nbsp; We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.&nbsp;CCPA Employee Privacy Policy (For California Candidates Only): <a href="https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf&nbsp;&amp;nbsp" target="_blank">https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privac…</a>;

Strategic Account Executive - GEMS

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Overview of Role/Job PurposeResponsible for all new business development and revenue growth in assigned geographic territories from pipeline development to deal closure.The Regional Sales Director is responsible for the creation of cloud-based solution opportunities that resonate with client executives within the Energy and Utilities industries. Work internally with VertexOne stakeholders to craft the proper sales approach to identify and qualify engagement opportunities across multiple areas including CIS,Customer Engagement,application maintenance and hosting, business analytics, and consulting services.Essential Job Duties:&nbsp;•Position VertexOne as a premier provider of SaaS solutions and services for the Utility Industry•Develop territory plans and strategies to identify key utilities to become VertexOne clients within the assigned geographic territory and Mid-market serving 25k-125k accounts•Develop working relationships with evaluation consultants, partners, and influencers•Develop account plans for key clients to identify areas of opportunity and required VertexOne resources•Establish relationships with key client executives to create excitement that results in greater awareness, credibility, and additional business opportunities•Work with internal resources in pursuit of business opportunities•Sell the entire portfolio of VertexOne Business Services solutions•Become a trusted advisor with key clients by displaying deep subject matter knowledge of utility’s operational systems•Attend trade shows, associations, conferences and serve on boards/committee’s as appropriate•When required, and qualified, respond to RFIs and RFPs•Lead the engagement team in establishing and presenting competitive and winning proposals•Update and track all sales activities in VertexOne’s CRM system&nbsp;Job Requirements /Qualifications:Must be in the Western region•Minimum of 5years sales experience and familiarity with account management in the Technology, Energy, and Utilities industry•Experience in consulting and selling complex solutions and services•Experience in selling SaaS solutions•Experience in leading diverse teams through a positive, collaborative approach in developing and selling client solutions•Track record of overachievement of quota and building client relationships•Utility and/or governmental experience is strongly preferred•Experience and desire to grow and drive new business in underserved territories•Maintain high client retention rate through strong senior executive relationship skills and leadership•Energetic and passionate to achieve goals and client loyalty•Strong business orientation, judgment, and acumen•Ability to develop and maintain collaborative and effective working relationships with fellow associates to deliver the best solution to the client•Outstanding interpersonal, communication, and leadership skills•High integrity business leader working to create successful environments for all parties•Strong intellectual horsepower and curiosity•Good analytical and organizational skills to help focus time and energy•Able to think outside the box and accept nothing less than the best possible solution for each and every deal he/she leadsEducation:Bachelor’s degree in business, marketing or related area preferred&nbsp;Location:Remote, US-based (Mountain Western Region)Ability to travel 50% of the timeWhat VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Sales</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $135,000.00</li><li> Max Hiring Rate $150,000.00</li></ul>

Regional Sales Director (Must have SaaS background and be in the MW Region)

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day. &nbsp;&nbsp;Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company.&nbsp; Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company.&nbsp; Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance. &nbsp;&nbsp;VertexOne is proudly Certified as a Great Place to Work®.&nbsp; Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.&nbsp; VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.&nbsp;&nbsp;Overview of Role/Job Purpose:The Business Analyst has specialized knowledge of the energy business and Vxretail systems operations. This position creates business requirement documents, clarifies/research/troubleshoot client’s requests and questions about Vxretail system and utilities, keeps up to date on utilities market mandates/rules in the energy business, and assist in utilities market mandate changes in the Vxretail system.&nbsp; Essential Duties: <ul><li>Troubleshoot software issues and performs root cause analysis of software support issues</li><li>Communicate business rules and technical information to clients as needed</li><li>Analyze the business objectives of our clients and utilities by gathering information and creating business requirement documents</li><li>Partner with programmers and project team to review business requirement documents, communicate business objectives, and answer any questions on the business requirement documents</li><li>Work with team members and/or clients to triage issues</li><li>Assist CSM’s with transition of new clients on the platform post hyper-care</li><li>Perform user acceptance test and other functional tests to validate issue resolution</li><li>Research and update utilities market mandates and business rules</li><li>Understand and assist in the development of best practices for business procedures</li><li>Complete control file setup to meet business requirements</li><li>Provide industry and product knowledge to clients, implementation, and/or development project teams</li><li>Write user specifications for potential software modifications</li><li>Review user documentation for accuracy</li><li>and functionality </li><li>Analyze and document workarounds to software issues</li><li>Participate in team discussions and issue resolution brainstorming</li><li>Participate in work product review sessions on behalf of the support organization and provide analytical feedback</li><li>Train and mentor new team members on all support work flows and processes</li><li>Provide updates to process improvement initiatives as issues are identified</li><li>Communicate areas for improvement, develop and implement solutions</li><li>Escalate and communicate issues to VertexOne Management or Clients as needed</li><li>Ensure issues are identified, updated, and resolved in a timely manner</li></ul>Required Skills/Qualifications: <ul><li>&nbsp;3 to 4 years' Business Analysis experience</li><li>Strong analytical, design, reasoning and problem-solving skills is a plus</li><li>Knowledge of Electronic Data Interchange (EDI) is a plus</li><li>Will support the FICA sector of the company, so accounting knowledge is ideal&nbsp;</li><li>Strong functional experience utilizing MS SQL</li><li>Proficient in MS, Excel, Word, Visio</li><li>VB.net or .Net development a plus</li><li>Knowledge of UtiliBill (Vxretail) is a plus</li><li>Exceptional customer service approach with internal and external customers</li><li>Strong relationship&nbsp;management skills</li><li>Excellent organizational skills; ability to manage multiple responsibilities, while effectively focusing on priority issues</li><li>Ability to apply business process knowledge to software product concepts</li><li>Understanding of database principles and control files</li><li>Ability to communicate and enforce standards</li><li>Ability to meet deadlines and team goals</li><li>Ability to work with minimal supervision</li><li>&nbsp;Excellent understanding of meter to cash processes for utilities and suppliers</li><li>Knowledge of AMI meters and cash processing</li><li>Ability to work cooperatively in a group environment to achieve common goals; ability to build and maintain effective working relationships; effective conflict management skills</li><li>Strong communication skills (written, reading comprehension, listening, verbal)</li><li>Flexible, team player approach to work</li><li>Ability to build and maintain effective working relationships</li></ul>Education&nbsp; <ul><li>BA Degree in IT related field preferred</li></ul>What VertexOne has to offer: <ul><li>Comprehensive medical, dental, vision, disability, life insurance </li><li>Health Savings Account (HSA), Flexible Spending Account (FSAs) </li><li>401K match </li><li>Flexible PTO </li><li>Employee recognition platform with monetary rewards </li><li>100% Remote work environment </li><li>Initial work from home stipend </li><li>Leadership/Coaching training programs </li><li>Free access to Bizlibrary for unlimited professional development </li><li>Employee Assistance Program (EAP) with counseling sessions available 24/7 </li><li>Health and wellbeing programs </li><li>Paid parental leave </li><li>Employee bonus referral program </li><li>Employee Discount Program </li></ul>About VertexOne:&nbsp;VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit <a href="https://www.vertexone.net" target="_blank">https://www.vertexone.net</a>. Equal Opportunity Employer: VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation. Apply Now <h4>Other details</h4><ul><li> Job Family Business Analyst</li><li> Job Function Individual Contributor</li><li> Pay Type Salary</li><li> Employment Indicator Regular</li><li> Min Hiring Rate $65,000.00</li><li> Max Hiring Rate $85,000.00</li><li> Job End Date Tuesday, December 31, 2024</li></ul>

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