Customer Satisfaction Analytics Internship

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

Are you ready to embark on an exciting summer internship journey with one of Maine’s most iconic outdoor brands? At L.L.Bean, we’re not just about selling gear; we’re about inspiring and enabling people to enjoy the great outdoors. Whether you’re hiking up a mountain of data, paddling through event planning, or navigating the trails of hiring top talent, you’ll find your place here as a summer intern.  Lace up your boots, grab your backpack, and get ready for an unforgettable adventure like no other with L.L.Bean’s Summer Internship Program.

Position Overview: We are seeking a motivated and enthusiastic Analytics Internto join our dynamic Customer Satisfaction team. This internship offers hands-on experience in Analytical and research, providing an opportunity to work on real-world projects that impact our business and customers.

Example projects and responsibilities include: 

• Delivering ad hoc analytics requests

• Predictive modeling with statistical and machine learning methods

• Developing visual analytics tools in Tableau

• Requirements gathering and synthesis

• Developing and prototyping analytics tools and methods

• Developing and prototyping productivity automations and apps – workflow and task

• Developing, cleaning, and validating data pipelines in Python and SQL

• Developing memos and PowerPoint presentations for senior marketing leaders

• Modeling and staging data in L.L.Bean’s database or on various cloud computing platforms (AWS and/or GCP)

• Assume additional responsibilities as assigned.

Qualifications:

• Candidates must be currently enrolled in college or a university degree program

• Strong analytical, research, and demonstrated leadership skills

• Flexibility and willingness to work where needed during the internship experience

• Exceptional interpersonal skills and strong oral and written communication skills

• Excellent problem-solving skills and strong attention to detail

• Ability to prioritize and handle multiple tasks in a dynamic work environment

• Ability to work independently and collaboratively

• Demonstrated proficiency in analyzing data and presenting findings, Excel and PowerPoint

• Curiosity, grit, and growth mindset 

Preferred:

• Experience with any of the following:

• Tableau

• Python

• R

• SQL

• Text analytics

• Predictive modeling

• Machine learning 

• MS Power Automate

• UI Path

What We Offer:

• Hands-on experience with real-world projects.

• Mentorship from experienced professionals.

• Networking opportunities with industry leaders.

• Access to L.L.Bean’s employee discounts and outdoor activities.

Health and Safety Requirement:  Ensures compliance with the L.L.Bean Comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations.  Take immediate and appropriate action to rectify any unsafe conditions.

"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."