Senior Analyst-US Platinum Product Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The US Platinum Product Management Team owns the product strategy, value proposition, customer experience, and P&L for our US Platinum product. This Senior Analyst will play a key role in designing and delivering the customer experience. This team member will partner with cross-functional teams to ensure we are delivering a best-in-class Platinum Membership experience to our Card Members throughout the customer lifecycle.

This role reports to the Senior Manager, US Platinum Card Product Management.

Key Responsibilities

• Support the design and execution of the US Platinum Card Customer Experience, including the launch of net-new digital experiences
• Collaborate with partners across EDDS, US Consumer Marketing, Membership Services, TLS, Resy, GABM & Servicing to ensure connectivity and seamless delivery of initiatives
• Serve as the Platinum Card Member voice to advise partners on best-in-class customer experiences for Platinum benefit updates and relevant enterprise-wide initiatives
• Design and deliver reporting for the enterprise to track Platinum Customer Experience results

Minimum Qualifications

• 1-2 years of relevant experience, preferred
• Bachelor's required
• Solutions-oriented, strategic thinker with attention to detail
• Passion for and/or thorough understanding of the customer, with a focus on creating best-in-class digital customer experiences
• Exceptional project management skills and ability to stay calm under pressure and flexible amidst change
• Ability to proactively and independently identify opportunities for improvement and drive results
• Strong verbal and written communication skills

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.