Vice President, Product Management – US Consumer Delta Cobrand

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Group

Our mission within Product Management & Lending is to create differentiated membership experiences through innovative products, partnerships & services and inspire each other to learn, lead & grow everyday. The team is comprised of Card Product Management, New Product Development, Card Analytics, Membership Rewards, Lending, Business Development and Partnerships, and Insurance.

The Team

The Cobrand team within Product Management and Lending organization leads the company’s efforts to manage our relationships with Cobrand partners and expand our suite of consumer lending products bringing deep expertise to deliver products, services, and strategies that will enhance our competitive position in each of our markets. Accelerating growth in our Cobrand portfolios is central to our company’s strategy to meet our customers’ evolving buying and payment needs while diversifying revenue streams and driving top line growth.

The Delta Cobrand team leads the strategic product management for the U.S. Consumer Delta Card portfolio as well as the end-to-end product management, business strategy and relationship with our counterparts at Delta. This high-impact team is passionate about value proposition, servicing strategy and overall P&L management to both retain and engage existing Card Members while also driving acquisition to build the industry’s largest and most valuable Cobrand.

This individual will lead a team of 4+ colleagues and drive strategy and operations for the Delta Consumer Cobrand. This is a highly visible role within the organization that requires exceptional partner management skills, P&L expertise, and creative and analytical thinking.

• Key point of contact for Delta working team
• Oversee Portfolio Strategy and P&L Management
• Ensure we are delivering growth to meet partnership goals
• Identify opportunities to accelerate growth and Next Gen Initiatives
• Partner with key external and internal stakeholders to drive growth projects
• Own joint servicing and innovation workstreams between AXP and Delta
• Own all operational excellence initiatives
• Track and understand the competitive environment
• Lead a dynamic and high-performing team

Minimum Qualifications

• Prior demonstrated partner management experience
• A dynamic leader with a passion for team development
• Positive “roll-up your sleeves” attitude, a proactive mindset, and a passion to win required
• Demonstrated ability to understand and solve customer needs; validated experience translating customer insights into action
• Ability to proactively and independently identify opportunities for improvement and drive enhanced results
• Strong strategic thinking, analytical, and project management skills
• Outstanding relationship management and communication skills and demonstrated ability to engage and collaborate well with all levels; ability to get things done through influence is critical
• Excellent analytical, financial and business management skills with deep understanding of card economics and P&L management
• Ability to stay calm under pressure, prioritize work as needed and remain resilient amidst change

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $185,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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