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<br><h4><strong>The Team</strong></h4><p>Come and join the team that provides Fidelity with the premier capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile scrum team that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is crucial in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than complete obsession with the experiences of our customers and associates. We pride ourselves on being full stack engineers with a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24×7 basis.</p><h4><strong>The Expertise You Have</strong></h4><ul><li>Bachelor’s degree or equivalent experience</li><li>8+ years hands-on experience as a software engineer</li><li>Proficient in Java, Ansible, Python, any programming language and experienced in developing APIs and micro-services</li><li>Experience with CI/CD pipelines and applying uDeploy and/or Ansible</li><li>Understanding of modern data architecture principals and patterns</li><li>Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation</li><li>Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.</li><li>Familiarity with Docker/Kubernetes and container-based development and deployment practices will be a plus</li><li>Working with Event Driven Architecture — Kafka, Webhooks</li><li>Test Driven Development — JUnit, Jasmine, Karma, Protractor, Jest, etc.</li><li>Familiarity with NoSQL (MongoDB, DynamoDB, etc) a plus</li><li>Ability to trouble-shoot complex data issues across the e2e technology stack</li><li>Either hands-on Azure / AWS experience or demonstrated desire to build cloud experience (e.g. certifications, training)</li><li>Demonstrated experience as engineer responsible designing, developing, testing, supporting, and solving the Contact Center products.</li><li>Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes</li><li>Self-starter, curious, innovative, eager to learn and guide others every day</li></ul><h4><strong>Top Required Skills:</strong></h4><ul><li>Java, Spring Boot, Microservices Development</li><li>Hands on Cloud Experience in AWS OR Azure</li><li>Hands on Exp working on CI/CD Pipelines</li></ul><h4><strong>Nice to Have/Bonus Skills</strong></h4><ul><li>GraphQL</li><li>Familiarity with Kubernetes</li><li>SQL/DB Skills</li><li>Angular</li><li>Contact Center products</li><li>Hands on Splunk<br> &nbsp;</li></ul><h4><strong>The Value You Deliver </strong></h4><ul><li>Write high-quality code for our applications that is reliable, scalable, and reusable</li><li>Understand the leadership vision and complete that vision</li><li>Strengthen and promote the culture of innovation by setting examples</li><li>Find creative ways to get things done, and do them right</li><li>Develop a culture of best in class software engineering practices</li><li>Exercise a passion for keeping your knowledge up-to-date with the latest and greatest</li><li>Ensure the high level of integrity in the team</li><li>Take ownership and accountability for figuring out what needs to be done</li></ul><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Fidelity TalentSource

Full Stack Engineer

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Agile Scrum Master to work at Fidelity in Boston, MA!&nbsp;</p><p><strong>The Role</strong></p><p>As a Scrum Master, you’ll be a part of highly collaborative, cross-functional Scrum teams within the Fidelity Brokerage division of Fidelity. You will advise and lead Squads on Agile values, practices, and processes&nbsp;to ensure they are fully functional, productive, and focused on Sprint goals.</p><p>Everyone craves a way of working that empowers them to unleash their best work and inspire better futures for more people. Our way of working will enable you to deliver what matters most to our business, our clients, and our associates. By being wired for speed and innovation with support, coaching, and a regular dose of inspiration, your skill sets will be applied to our initiatives, providing you the opportunity to quickly make a difference in our customers’ lives!</p><p><strong>The Expertise and Skills You Bring </strong></p><ul><li>Strong proficiency and experience with encouraging Agile behaviors, reinforcing practices, norms and routines, and supporting overall Squad performance and efficiency</li><li>Excellent understanding and previous application of Agile/Scrum Fundamentals – WHY and HOW</li><li>Proficient with Agile enabling tools like Jira/Jira Align</li><li>Ability to identify team improvement opportunities and look externally for best practices to support continuous improvement</li><li>Strong proficiency in facilitiating and coordinating logistics for Agile routines and practices, e.g., Backlog Refinement, Planning, Daily Scrum, and Retrospectives</li><li>Proficient in ensuring healthy backlogs are maintained and accurately balanced across team members</li><li>Proficient in producing and utilizing process metrics and artifacts to ensure understanding of how efficiently and effectively Squads are operating, and accurate and clear communications to Squads and their partners</li><li>Excellent experience partnering with other Scrum Masters and working across multiple Squads contributing to the same initiatives</li><li>Demonstrated experience working in a technology delivery environment</li><li>Bachelor’s degree/undergraduate degree/equivalent experience required</li><li>Scrum certification required (CSM or PSM)</li></ul><p><strong>The Team</strong></p><p>Fidelity Brokerage Delivery Enablement is a team of Scrum Masters, Delivery Program Managers, and Agile Coaches who partner with leaders &amp; teams to inspect, adapt &amp; mature <strong>high-impact delivery of customer value, </strong>cultivate an <strong>empowered delivery culture</strong> with insights, coaching &amp; enablement, and champion continuous improvements that guide us toward <strong>business agility. &nbsp;</strong>We are focused on building a highly integrated organization, aimed at <strong>maximizing value</strong><strong>delivery</strong> for Fidelity Brokerage.&nbsp; Our core capabilities include <em>delivery insights</em>, <em>delivery planning &amp; alignment</em> and <em>delivery coaching.</em></p><p><strong>Dynamic Working&nbsp;&nbsp;</strong></p><p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.?&nbsp;</p><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Agile Scrum Master

<br><h4>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Program Manager in Boston, MA.&nbsp; <p><strong>The Role</strong></p></h4><h4>As a key member of our digital content management team, you will be responsible for managing, editing, organizing, and storing various digital assets, including marketing copy, images, videos, icons, and articles. Utilizing multiple CMSs and tools, you will create and update content for Fidelity’s websites and mobile applications using existing CMS templates, HTML, CSS/JS, and custom queries. You will ensure all assets are organized according to digital asset management best practices, facilitating findability and maintaining organizational consistency.</h4><h4>In this role, you will lead publishing efforts on large, interdisciplinary projects and collaborate effectively with creative, business, and technology partners. You will provide technical direction to the team, offer analysis and advice to senior leaders, and develop plans to address capability gaps while monitoring resource planning. Your ingenuity and innovation will be crucial in solving complex functional and process problems.</h4><h4>Additionally, you will proactively lead complex projects and contribute to enterprise-wide initiatives. You will work closely with CMS developers and internal IT staff to ensure the CMS meets organizational needs. This internal customer service role requires proven skills in active listening, empathy, problem-solving, and communication.</h4><h4><strong>The Expertise You Have</strong></h4><ul><li>A technical mind, with an understanding of HTML, CSS, JavaScript, and other web technologies </li><li>Experience/Interest in updating content and using personalization through an enterprise-level web content management system (CMS) including executing A/B and multivariate experiments </li></ul><ul><li>Dedication to the interactive medium: user functionality, information architecture, interactive patterns, responsive/adaptive design, SEO, accessibility, etc. </li><li>The ability to understand the flow of data/content through an information system </li><li>A natural aptitude for content personalization and A/B (or multivariate) content testing </li></ul><ul><li>A natural tendency to be curious, positive, and creative – you learn as you go, seek out opportunities, ask a lot of questions, and implement new knowledge quickly and easily in a technologically dynamic environment </li><li>A talent for independently resolving complex and convoluted technical issues </li><li>The ability to independently prioritize and shift deliverables based on need </li></ul><ul><li>A logical mind that can spot patterns, gaps, and repetitions in structured content </li><li>The ability to maintain a keen attention to detail, and work well under pressure </li><li>A strategic mind that is able to oversee large projects and coordinate with other content managers </li></ul><ul><li>Proven capacity to work both independently and collaboratively with product owners, stakeholders, designers, writers, and front-end developers </li><li>Good leadership skills—the ability to have vision, integrity, and empathy; to be a strong connector, communicator, and delegator; to understand people and how to motivate them. </li><li>The ability to help teammates prioritize and shift deliverables based on need </li></ul><h4><strong>The Skills You Bring</strong></h4><ul><li>Experience updating content through an enterprise-level web content management system (CMS) </li><li>Proven capacity to work both independently and collaboratively with product owners, stakeholders, designers, writers, and front-end developers </li><li>Familiarity with Agile, Scrum, and Kanban work environments </li><li>A personality that delivers amazing customer service in the face of chaos </li><li>The ability to execute simple HTML, CSS, JavaScript, and other web technologies </li><li>Communication skills that enable you to present complex concepts to non-technical (business) teams </li><li>The ability to leverage front-end coding technologies (HTML, CSS, JavaScript, and other web technologies) to enhance CMS-enabled digital experiences </li><li>Proven expertise in Agile, Scrum, and Kanban work environments </li><li>The ability to coach and mentor others  </li></ul><h4><strong>The Value You Deliver</strong></h4><ul><li>Participate in the content delivery process, including creation, QA, updating, publishing, and management of content for Fidelity’s web and mobile digital experiences. </li><li>Proactively audit, diagnose, and resolve content issues in the CMS and production environments. </li><li>Create sustainable and optimal processes to streamline content workflow, tracking, and management. </li><li>Develop standards, systems, and best practices for content creation, distribution, maintenance, retrieval, and repurposing. </li><li>Independently manage multiple, complex projects from inception to completion, working with external developers and maintaining strong client relationships. </li><li>Translate stakeholder requests into actionable, detailed specifications. </li><li>Act as a liaison between creative, technical, relationship managers, and other internal groups. </li><li>Determine the root cause of technical incidents and implement scalable solutions. </li><li>Play an instrumental role in enhancing Fidelity’s digital experiences to drive new customer acquisition and improve customer satisfaction. </li><li>Ensure that Fidelity websites and applications maintain a consistent look, feel, and user experience. </li><li>Support SEO, accessibility, measurement, and QA efforts to ensure error-free digital experiences. </li><li>Work with technology and creative teams to innovate and test new functionalities. </li><li>Create an inspiring environment that stimulates creativity and risk-taking through an open communication culture. </li><li>Oversee day-to-day operations and improve team performance using metrics. </li><li>Set clear goals, delegate tasks, and manage priority initiatives, acting as a critical liaison within the group. </li><li>Mentor team members on leveraging multiple CMSs, tools, and code to build multichannel digital experiences. </li></ul><h4><strong>The Team</strong></h4><p> This role will lead a dynamic team dedicated to transforming the way our company thinks about and uses content. Our team vision is to empower the organization to create best-in-class content experiences through innovative technologies, so enthusiasm and curiosity are required for anyone interested in joining us. We are part of a client-obsessed Owned Channel Marketing Team which drives business outcomes for the organization through an integrated, multi-discipline marketing approach that relies on learning and experimentation to evolve our go-to-market strategies in a cost-efficient manner. This team works with many different parts of the organization, including but not limited to: product owners, segment marketers, account/creative agency, technology, measurement and analytics, and channel marketers.</p><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Digital Content Manager

<br><br> Fidelity TalentSource is your destination for discovering your next contract role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group!<br> The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user.  <h4>Responsibilities:</h4><ul><li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed. </li><li>Diagnose and solve hardware and software issues </li><li>Research issues using available internally available resources </li><li>Approach each interaction with a “Customer Obsessed” mentality </li><li>Evaluate documented resolutions and analyze trends </li><li>Support various types of end users, from software engineers and financial associates, to top executives </li></ul><h4>Qualifications:</h4><p> (Required)  </p><ul><li>High-level customer service and interpersonal skills </li><li>Strong written and verbal communication skills </li><li>Ability to quickly absorb and retain information </li><li>Strong documentation and organizational skills </li><li>Ability to work well on a team in a fast-paced environment </li><li>Ability to type a minimum of 40 wpm </li><li>Working knowledge of computers and networks </li><li>Excellent troubleshooting skills </li></ul><p> (Preferred)  </p><ul><li>Associate degree, technical certification, or equivalent work experience is preferred </li><li>Previous experience in a Help Desk Support role is a plus </li><li>Experience supporting Microsoft Windows 7 &amp; 10 </li><li>Experience supporting Microsoft Office 2010 &amp; O365 </li><li>Experience supporting Apple MacOS and Apple mobile products </li><li>Experience with ServiceNow, or other ticketing systems is a plus </li><li>Knowledge of ACD telephony systems </li><li>Experience supporting remote workers in a corporate environment </li></ul><h4>Additional Considerations</h4><ul><li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need. </li><li>Equipment will be provided </li><li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available </li></ul><h4>Company Overview</h4><p> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource.<br> For information about working at Fidelity TalentSource, visit FTSJobs.com.  </p><h4><strong>Information about Fidelity Investments</strong></h4><p> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.<br> Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Service Desk Specialist

<br>Fidelity TalentSource is your destination for discovering your next temporary&nbsp;role at Fidelity Investments. We are currently sourcing for an Analyst, Financial Crimes Surveillance to work Hybrid at our&nbsp;Westlake, TX facility. <p><strong>The Role</strong><br> The Financial Crimes-Anti-Money Laundering Surveillance group plays a vital role in helping the firm meet its overall Anti-Money Laundering Compliance obligations. There are thousands of transactions that occur daily across Fidelity’s business. The AML Analyst monitors this activity in an effort to detect and call out suspicious activity. The candidate will analyze and vet alerts generated by proprietary internal algorithms and support AML Compliance for Fidelity.</p><p><strong>The</strong>&nbsp;<strong>Expertise</strong>&nbsp;<strong>and Skills You Bring</strong></p><ul><li>College degree and/or 4 years of work experience in a relevant field </li><li>2+ years of experience in the financial services industry </li><li>Proven knowledge of financial transactions as well as a firm understanding of trading markets and operations </li><li>Ability to work collaboratively within a team, meet deadlines, and demonstrate outstanding decision-making skills </li><li>FINRA Series 7 &amp; 63 preferred </li><li>Previous AML or compliance background a plus </li></ul><p><strong>The</strong>&nbsp;<strong>Team</strong><br> The AML Surveillance team within Fidelity’s Legal Risk and Compliance Group is integral to supporting compliance with overall AML obligations required by the Bank Secrecy Act. The candidate will support this effort by analyzing and vetting alerts generated through proprietary surveillance applications based on activity across all of Fidelity’s operating companies. These alerts may pose substantial regulatory and reputational risk to the firm, and the candidate will exercise sound judgment and demonstrate outstanding decision-making skills to prevent or mitigate risk and escalate potential suspicious activity. In addition to analyzing potential suspicious activity, the analyst will review “high risk” customers and entities based on the Customer Due Diligence (CDD) rule administered by FinCEN (Financial Crimes Enforcement Network).<br><strong>Dynamic Working – Post Pandemic</strong><br> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is meaningful for our business strategy and our culture. We also value the benefits that working offsite offers associates.&nbsp;<strong>Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.</strong></p><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Analyst, Financial Crimes Surveillance

<p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments.</p><p>Fidelity's Associate Workforce Management Technology Product Area under Corporate Technology Group is looking for an experienced Systems Analyst with below experience</p><h4><strong>The Expertise we’re looking for</strong></h4><p>Bachelor’s degree in Computer Science, Information Systems, or related field preferred.</p><p>9+ years systems analysis experience; related work in software solutions definition/development is required.</p><p>Confirmed experience with systems development methodologies and formal documentation processes.</p><p>Agile/Scrum experience is required.</p><p>Application/data analysis skills including querying and analyzing data.</p><p>Experience with Case Management tools like ServiceNow or SalesForce is preferred.</p><p>Experience working in HR domain is a bonus.</p><h4><strong>The Skills You Bring</strong></h4><p>A technical problem solver comfortable working in a sophisticated and fast-paced environment.</p><p>You are proactive, with a strong desire to learn and contribute to a highly functioning team.</p><p>You can efficiently multi-task and work towards issue resolution in a timely manner.</p><p>Strong analytical, facilitation and communication skills including written, verbal, and technology illustrations.</p><p>Capacity to quickly understand and incorporate new technologies.</p><p>Capable of articulating a business problem/requirement in technology terms.</p><p>Outstanding collaborator and consensus builder.</p><p>Results-oriented problem solver comfortable accepting change.</p><p>You mentor other team members.</p><p>Demonstrable understanding of software lifecycle.</p><h4><strong>The Value You Deliver</strong></h4><p>Collaborating with business partners, technology leads, and agile teams.</p><p>Participate in backlog refinement sessions.</p><p>Translate sophisticated business needs into clear, relevant, requirements.</p><p>Research and evaluate alternative solutions.</p><p>Define the scope of problems/issues, in terms of business and/or system requirements and processes.</p><p>Evaluating design of existing and in-development systems to assess their functionality, dependability, and maintainability.</p><p>Collaborate with Agile team members to build comprehensive and cohesive solution approaches.</p><p>Ensure complete acceptance test criteria is provided for all systems requirements.</p><p>Produce and/or maintain system feature design documentation and user training and materials.</p><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com(opens in a new tab).</p><p>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.</p><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

ServiceNow Systems Analyst

<br>Fidelity Talent Source is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for an Associate Compliance Analyst&nbsp;to work in Westlake, TX! <p> The Associate Compliance Analyst is part of a team responsible for providing registration and licensing support to maintain the securities registrations, investment advisor appointments, and insurance licenses for our associates and the broker-dealer registrations for Fidelity.<br><strong>The Expertise You Have:</strong></p><ul><li>Bachelor’s degree required </li><li>Previous phone or customer service and operations experience required </li><li>1-2 years of relevant experience in audit, regulatory, risk or compliance environment preferred </li><li>Strong problem solving and data analytical skills </li><li>Positive attitude and goal-driven </li></ul><p><strong>The Skills You Bring: </strong></p><ul><li>You’re a problem-solver and inspire creative solutions </li><li>You have an unwavering commitment to accuracy and quality </li><li>You possess excellent organizational, operations, and process management skills </li><li>You can handle multiple tasks and priorities simultaneously </li><li>You can overcome unexpected obstacles with little or no supervision </li><li>You possess strong research and analytical skills </li><li>You thoughtfully and efficiently drive tasks to completion </li><li>You have an excellent attention to detail and ability to communicate defects clearly with relevant information </li><li>You apply sound judgment to spot issues, assess risks, and identify items requiring escalation </li><li>You are proficient in common MS Office applications and can quickly learn and master internal websites, databases, and applications </li></ul><p><strong>The Value You Deliver </strong></p><ul><li>Filing of initial registration applications (Form U4), amended applications (Form U4 amendments), and requests to terminate registrations (Form U5) with FINRA. </li><li>Determining if certain associate events are reportable on the Form U4. </li><li>Responding to associate inquiries regarding applications and registration status. </li><li>Providing education and information to associates and Supervisory Principals regarding the maintenance of FINRA registrations and state insurance licenses. </li><li>Providing outstanding customer service to Fidelity associates regarding their registration and licensing needs. </li><li>Working with other team members to identify, resolve and address issues. </li></ul><p><strong>The Team</strong><br> Fidelity Enterprise Compliance provides support to Fidelity Businesses and associates in obtaining and maintaining their securities registrations with FINRA and their state insurance licenses to help Fidelity ensure compliance with Federal and State regulations, manage risk, protect our associates and our customers, and enhance business performance.</p><p><strong>Dynamic Working – Post Pandemic</strong></p><p> Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is meaningful for our business strategy and our culture. We also value the benefits that working offsite offers associates.&nbsp;<strong>Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.</strong><br> ???????</p><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Associate Compliance Analyst

<br><h4><strong>Security Officer</strong></h4><p> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments! We are currently sourcing for a Security Officer to work in Smithfield, RI.<br><strong>The Role</strong><br> At Fidelity, our greatest asset is our associates and as a Security Officer, you will play an important role in helping ensure the safety and security of Fidelity Investments’ associates and facilities. In this role, you will represent Global Security Operations while providing exceptional customer service impacting the culture and community across Fidelity. You will work with a team of security professionals and site security management on day-to-day safety and security issues and when required, local public safety (law enforcement, fire, other governmental) agencies.<br><strong>The Expertise and Skills You Bring</strong></p><ul><li>Prior experience in a role requiring problem-solving and interpersonal skills </li><li>Aptitude to deliver premium experiences when interacting with visitors, vendors, associates, and customers while assisting in the implementing/adherence of all company standards and policies </li><li>Dedication to customer centricity and hospitality </li><li>Ability to spend periods of time walking or standing at a fixed post </li><li>Ability to perform first-responder rescue activities involved with medical, security or other life safety emergency situations </li><li>Knowledge of basic first aid and CPR and basic physical security techniques/principles, or the ability to acquire such knowledge through provided training courses </li><li>Demonstrate poise under stress and able to direct others during a medical, security or other life safety related incident </li><li>Basic computer proficiency </li><li>Strong analytical skills </li><li>Excellent written and oral communication skills </li><li>Availability to work a flexible schedule (days, nights, or weekends) </li><li>Some college preferred; bachelor’s degree or equivalent, a plus </li></ul><h4><strong>Security officer</strong></h4><p>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Security Officer to work in Smithfield, RI!</p><h4><strong>The Role</strong></h4><p>The Security Representative is a Brand Ambassador for Global Security Operations who provides outstanding customer service during the course of their assigned duties as part of a larger team of security professionals. The incumbent will actively patrol and respond to security incidents while protecting Fidelity’s associates, customers, and property. The Security Representative is considered an essential employee who provides 1st responder services in emergency situations and may be required to work rotating shifts including some nights, weekends, and holidays to meet business needs.</p><h4><strong>The Expertise and Skills You Bring</strong></h4><ul><li>Bachelor’s degree strongly preferred; equivalent life/work experience (i.e. military service considered) </li><li>1-3 years prior security experience in a customer-oriented environment </li><li>Prior exposure to current security technology &amp; systems </li><li>Understanding of physical security principles </li><li>Ability to build and maintain relationships in a business setting </li><li>Detail oriented and ability to follow protocol </li><li>Demonstrated ability to exercise good judgment under ambiguous circumstances </li><li>Willingness to work both independently and as part of a larger team </li><li>Proficient with standard computer applications and ability to learn specialized programs/applications </li><li>Strong work ethic </li><li>Perform under stressful conditions </li></ul><h4><strong>The Value You Deliver</strong></h4><ul><li>Conducting focused patrols on foot or by vehicle within assigned area(s) of responsibility </li><li>Performs routine inspections, audits, and reviews to ensure working order of security equipment and safety of workspaces </li><li>Using electronic and mechanical devices to monitor, record, and report abnormal conditions </li><li>Interacting with associates, visitors, vendors, and customers in a professional manner while enforcing company rules, standards, and policies </li><li>Rendering 1st responder services during emergencies in a calm, deliberate manner within the scope of your training – may act as primary decision maker / incident commander </li><li>Produce accurate reports and records of activity and incidents </li><li>Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed </li></ul><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Security Officer

<br>Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments.<br> We are currently sourcing for a Software Engineer in Test to work in Fidelity’s Workplace Investing Group in Westlake, TX or Merrimack, NH.  <h4><strong>The Role</strong></h4><p> In this role, you will be working with a team of technologists passionate about delivering Continuous Integration, Automation and Test Data ecosystems as well as consulting with development and business partners in test and process automation. As a technical associate of this team, you will be crafting our technology vision and will have a real impact on our development success.  </p><ul><li>Design, develop, document, and maintain automated tests and in-house software utilities. </li><li>Adhere to established software engineering best practices and standards. </li><li>Collaborate with other technical resources to: </li><li>Suggest improvements for processes, best practices, and standards. </li><li>Design and develop automated tests and/or software tools. </li><li>Understand requirements. </li><li>Identify opportunities to improve maintainability of automation platform. </li><li>Understand and apply test driven design concepts to test and debug automated solutions and software utilities developed by self and others. </li><li>Deliver accurate and maintainable code for test automation and software utilities. </li></ul><h4><strong>The Expertise and Skills You Bring</strong></h4><ul><li>BS / BA or equivalent education or experience </li><li>3+ years of software product experience working on commercially available software/ years of relevant technical experience and experience in test automation </li><li>Proven experience in Agile / Scrum methodology </li><li>Hands on experience with crafting and maintaining testing frameworks like Selenium (TestNG)/ Cucumber </li><li>Strong knowledge a programming language such as Java or Java Script </li><li>Good understanding of web services testing and familiarity with RestAssured </li><li>Good understanding of Jenkins as CI Tool and configuration </li><li>Experience with SQL databases </li><li>Highly collaborative individual with ability to influence others and build strong partner relationships internally, as well as externally </li><li>Hands-on experience driving innovation process from end-to-end </li><li>Background in DevOPS environment is preferred </li></ul><h4><strong>The Team</strong></h4><p> We are a Quality Engineering focused organization with experience in all aspects of application delivery in an agile environment across global locations. Our associates play a key role on Scrum teams within Workplace Investing Digital Platforms Technology. This role will support the Plan Sponsor Workstation and NetBenefits applications and its customer base.  </p><h4><strong>Company Overview</strong></h4><p> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com.</p><p> Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ ftsjobs.com if you would like to request an accommodation.</p><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

Software Engineer in Test

<br><strong>Security officer</strong><br> Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Security Officer to work in Merrimack, NH!<br><strong>The Role</strong><br> The Security Representative is a Brand Ambassador for Global Security Operations who provides outstanding customer service during the course of their assigned duties as part of a larger team of security professionals. The incumbent will actively patrol and respond to security incidents while protecting Fidelity’s associates, customers, and property. The Security Representative is considered an essential employee who provides 1st responder services in emergency situations and may be required to work rotating shifts including some nights, weekends, and holidays to meet business needs.<br><strong>The Expertise and Skills You Bring</strong><ul><li>Bachelor’s degree strongly preferred; equivalent life/work experience (i.e. military service considered) </li><li>1-3 years prior security experience in a customer-oriented environment </li><li>Prior exposure to current security technology &amp; systems </li><li>Understanding of physical security principles </li><li>Ability to perf Strong interpersonal skills </li><li>Ability to build and maintain relationships in a business setting </li><li>Detail oriented and ability to follow protocol </li><li>Demonstrated ability to exercise sound judgment under ambiguous circumstances </li><li>Willingness to work both independently and as part of a larger team </li><li>Proficient with standard computer applications and ability to learn specialized programs/applications </li><li>Strong work ethic </li><li>Perform under stressful conditions </li></ul><p><strong>The Value You Deliver</strong></p><ul><li>Conducting focused patrols on foot or by vehicle within assigned area(s) of responsibility </li><li>Performs routine inspections, audits, and reviews to ensure working order of security equipment and safety of workspaces </li><li>Using electronic and mechanical devices to monitor, record, and report abnormal conditions </li><li>Interacting with associates, visitors, vendors, and customers in a professional manner while enforcing company rules, standards, and policies </li><li>Rendering 1st responder services during emergencies in a calm, deliberate manner within the scope of your training – may act as primary decision maker / incident commander </li><li>Produce accurate reports and records of activity and incidents </li><li>Use life safety equipment such as fire extinguishers, first aid supplies, and radios as needed. </li></ul><h4><strong>Company Overview</strong></h4><p>Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at&nbsp;FTSJobs.com.</p><p><em>We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.<br>Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.</em></p><h4><strong>Information about Fidelity investments</strong></h4><p>At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: <em>to strengthen the financial well-being of our clients</em>. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.</p><p>Fidelity TalentSource’s working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).</p><p>Fidelity Investments and Fidelity TalentSource are equal opportunity employers.</p>

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