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Job SummaryThis role supports the regulatory and operational risk management activities of the Credit Union’s Deposit Operations department by providing risk guidance (financial, vendor management, and regulatory compliance, etc.) related to the business unit’s activities. This role reports to the VP/Operations; and supports risk management through developing procedures with effective controls, monitoring and analysis of results, reporting important risk and control issues, and coordination with the Credit Union’s risk functions. This role also assists in the development of effective action plans and remediation strategies for identified risk related issues, participates in strategic enterprise-wide projects to drive proactive risk identification and mitigation, and supports the Credit Union’s overall enterprise-risk-management strategy.Essential Functions<ul><li>Demonstrate expertise in regulatory and operational risk area(s) of Deposit Operations, by developing procedures and effective controls to manage the department’s compliance and other risk.</li><li>Work with Deposit Operations management to develop first line of defense (1LOD) quality control processes.</li><li>Monitor 1LOD risk management activities performed within Deposit Operations and use results to elevate self-identified issues into Issues Management.</li><li>Assist Deposit Operations in completing second-line required processes, such as third party risk management, complaint response and analysis, business continuity planning, risk assessments and issue management. </li><li>Collaborate with other departments across the Credit Union, including Compliance, Legal, and Enterprise Risk Management, including identification and review of changing regulatory and operational risk requirements. </li></ul><ul><li>Develop risk and control assessments that accurately reflect the level of regulatory, operational and other identified risk. Take a leadership role in developing RCSAs where needed for Deposit Operations processes, products and functions to determine and reflect the residual level of risk.</li></ul><ul><li>Promote a culture of identifying, documenting, and reporting weaknesses in processes or controls, perform root cause analysis and work with business unit management to develop and execute remediation strategies.</li><li>Serve as the second point of escalation for complaints received related to Deposit Operations activities.</li><li>Engage in change management initiatives through appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by management.</li></ul><ul><li>Act as a change agent for the promotion of a risk management culture.</li></ul>Knowledge, Skills and Abilities<ul><li>Knowledge of Deposit Operations key functions including but not limited to Wires, ACH, Check Processing, Escheatment and Tax Reporting. </li></ul><ul><li>Willingness to engage with Deposit Operations subject matter experts to learn vital functions, as well as critical internal partnerships and external vendor relations to further understanding of Deposit Operations landscape.</li><li>Understanding of applicable regulations for Deposit Operations.&nbsp; </li><li>Maintain working knowledge of credit union policies and procedures regarding laws and regulations applicable to the business unit.</li><li>Proven problem solver with ability to provide in-depth analysis of complex problems, manage risk and make independent decisions</li><li>Ability to navigate across all organization levels with excellent project management skills.</li><li>Proven ability to influence organizational processes as well as measure effectiveness and impact.</li><li>Broad knowledge of banking/financial services principles and applicable regulatory controls.</li><li>Ability to effectively facilitate and/or participate in process improvement projects, as projects dictate.</li></ul>Qualifications <ul><li>Relevant professional banking certifications such as Certified Regulatory Compliance Manager (CRCM), Credit Union Compliance Expert (CUCE) or NAFCU Certified Compliance Officer (NCCO), Certified Enterprise Risk Professional (CERP), or Certified Internal Auditor (CIA) designation preferred. Alternatively, demonstrate ability to obtain credentialing within 12 months of taking the role (credit union will cover reasonable costs associated with preparation and testing).</li></ul><ul><li>Demonstrated ability to independently manage multiple and complex work efforts, which involve directing other key stakeholders across the credit union.</li><li>Understanding of financial institution general control structure, as well as, knowledge of operations of the business unit, to assess risk, provide effective challenge, and make appropriate recommendations.</li><li>8-10 years of banking/financial services Deposit Operations-focused experience with high level of engagement with ERM and regulatory processes and tools or 3-5 years of experience in a financial institution compliance, ERM or audit program conducting risk assessments, performing remediation or executing process improvement functions</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;

OnPoint Community Credit Union

Enterprise Risk Officer - Deposit Operations

Job SummaryThe Enterprise Risk Officer – Corporate Services supports the regulatory and operational risk management activities across the Credit Union by providing comprehensive risk guidance (vendor management, regulatory compliance, etc.) related to the various corporate service business units’ activities. This role reports to the VP, Ops Risk Management and supports risk management through developing procedures with effective controls, monitoring and analysis of results, reporting important risk and control issues, and coordination between the Credit Union’s risk functions and the business units this role supports. This role also assists in the development of effective action plans and remediation strategies for identified risk related issues, participates in strategic enterprise-wide projects to drive proactive risk identification and mitigation, and supports the Credit Union’s overall enterprise risk management strategy.Essential Functions<ul><li>Demonstrates expertise in regulatory and operational risk management within various corporate services (Treasury, Finance, Human Resources, Marketing, etc.) by developing procedures and effective controls to ensure compliance and mitigate risks.</li><li>Collaborate with management to establish first line of defense (1LOD) quality control processes across various business units.</li><li>Monitor 1LOD risk management activities performed within assigned business units and use results to elevate self-identified issues to Issues Management.</li><li>Assist corporate services business units in completing second-line required processes, such as third-party risk management, complaint response and analysis, business continuity planning, risk assessments, and issue management.</li><li>Develop and implement internal fraud monitoring programs to detect and prevent fraudulent activities, including conducting regular audits and analyses of transactions and employee behavior.</li><li>Collaborate with investigative teams to analyze suspected fraudulent activities and develop appropriate responses and remediation strategies.</li><li>Partners with departments across the Credit Union, including Compliance, Legal, and the corporate services, to identify and review changing regulatory and operational risk requirements.</li><li>Develop risk and control assessments that accurately reflect the level of regulatory, operational, and other identified risk. Lead the development of Risk and Control Self-Assessments as appropriate for each team.</li><li>Promote a culture of identifying, documenting, and reporting weaknesses in processes or controls, perform root cause analysis and work with business unit management to develop and execute remediation strategies.</li><li>Engage in change management initiatives through comprehensive research, analysis, and the development of corporate communications detailing impact and necessary actions by management.</li><li>Act as a change agent to promote a robust risk management culture throughout the organization. &nbsp;</li></ul>Knowledge, Skills &amp; Competencies<ul><li>Strong understanding of enterprise risk management principles and frameworks, including regulatory compliance</li><li>Knowledge of applicable regulations and best practices in organizational risk management, particularly in fraud prevention and detection</li><li>Ability to collaborate effectively with subject matter experts in corporate services to deepen understanding of vital functions, as well as critical internal partnerships and external vendor relations</li><li>Maintains a working knowledge of Credit Union policies and procedures regarding applicable laws and regulations</li><li>Proven problem solver with the ability to recognize complex issues, manage risk, and make independent decisions</li><li>Excellent project management skills, with the ability to engage stakeholders at all levels of the organization</li><li>Proven ability to influence organizational processes and measure effectiveness and impact</li><li>Broad knowledge of banking and financial services principles and applicable regulatory controls</li><li>Ability to effectively facilitate and participate in process improvement projects, as projects dictate</li><li>Demonstrated ability to independently manage multiple and complex work efforts, which involve directing other key stakeholders across the credit union.</li><li>Understanding of financial institution general control structure, as well as, knowledge of operations of applicable business unit, to assess risk, provide effective challenge, and make appropriate recommendations.</li></ul>Qualifications<ul><li>High school diploma or equivalent required, bachelor’s degree preferred</li><li>8-10 years of experience in banking/financial services operational experience with a high level of engagement with ERM and regulatory processes and tools, or 3-5 years of experience in a financial institution compliance, ERM or audit program conducting risk assessments, performing remediation or executing process improvement functions.</li><li>Experience with internal fraud monitoring and mitigation preferred</li><li>Relevant professional banking certifications such as Certified Regulatory Compliance Manager (CRCM), Credit Union Compliance Expert (CUCE) or NAFCU Certified Compliance Officer (NCCO), Certified Enterprise Risk Professional (CERP), or Certified Internal Auditor (CIA) designation preferred. Alternatively, demonstrate ability to obtain credentialing within 12 months of taking the role (credit union will cover reasonable costs associated with preparation and testing).</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;

Enterprise Risk Officer - Corporate Services

Job SummaryThis role supports the regulatory and operational risk management activities of the Credit Union’s Fraud Operations department by providing risk guidance (operations, business continuity, vendor management, and regulatory compliance, etc.) related to the business unit’s activities. This role reports to the Director of Fraud Operations; and supports risk management through developing procedures with effective controls, monitoring and analysis of results, reporting important risk and control issues, and coordination with the Credit Union’s risk functions. This role also assists in the development of effective action plans and remediation strategies for identified risk related issues, participates in strategic enterprise-wide projects to drive proactive risk identification and mitigation, and supports the Credit Union’s overall enterprise-risk-management strategy.Essential Functions <ul><li>Demonstrate expertise in regulatory and operational risk area(s) of Fraud Operations, by developing procedures and effective controls to manage the department’s compliance and other risk.</li><li>Work with Fraud Operations management to develop first line of defense (1LOD) quality control processes.</li><li>Monitor 1LOD risk management activities performed within Fraud Operations and use results to elevate self-identified issues into Issues Management.</li><li>Assist Fraud Operations in completing second-line required processes, such as third-party risk management, complaint response and analysis, business continuity planning, risk assessments and issue management. </li><li>Collaborate with other departments across the Credit Union, including Compliance, Legal, and Enterprise Risk Management, including identification and review of changing regulatory and operational risk requirements. </li></ul><ul><li>Develop risk and control assessments that accurately reflect the level of regulatory, operational and other identified risk. Take a leadership role in developing and completing Risk and Controls Self Assessments where needed for Fraud Operations processes, products and functions to determine and reflect the residual level of risk.</li><li>Act as a subject matter expert on fraud risks, providing guidance &amp; support to other departments.</li></ul><ul><li>Promote a culture of identifying, documenting, and reporting weaknesses in processes or controls, perform root cause analysis and work with business unit management to develop and execute remediation strategies.</li><li>Serve as a point of escalation for complaints received related to Fraud Operations activities.</li><li>Engage in change management initiatives through appropriate level of research, analysis, and development of corporate and business level communications describing impact and necessary action by management.</li></ul><ul><li>Act as a change agent for the promotion of a risk management culture.</li></ul><ul><li>Assist in developing, implementing &amp; maintaining a comprehensive risk management framework, focused on fraud prevention, detection and mitigation.</li></ul>Knowledge, Skills and Abilities<ul><li>Ability to identify potential fraud risks and create strategies to minimize those risks, while ensuring regulatory compliance.</li><li>Experience with fraud investigation, detection and prevention programs</li><li>Demonstrated experience in collaborating with internal and external stakeholders to manage &amp; respond to fraud incidents.</li></ul><ul><li>Willingness to engage with Fraud Operations subject matter experts to learn vital functions, as well as critical internal partnerships and external vendor relations to further understanding of Fraud Operations landscape.</li><li>Understanding of regulations applicable to Fraud Operations (i.e. Reg E, Reg Z, UDAAP, Reg CC, FDCPA, etc.).&nbsp; </li><li>Maintain working knowledge of credit union policies and procedures regarding laws and regulations applicable to the business unit.</li><li>Proven problem solver with ability to provide in-depth analysis of complex problems, manage risk and make independent decisions</li><li>Ability to navigate across all organization levels with excellent project management skills.</li><li>Proven ability to influence organizational processes as well as measure effectiveness and impact.</li><li>Broad knowledge of banking/financial services principles and applicable regulatory controls.</li><li>Ability to effectively facilitate and/or participate in process improvement projects, as projects dictate.</li></ul>Qualifications<ul><li>8-10 years of banking/financial services Fraud Operations-focused experience with high level of engagement with ERM and regulatory processes and tools or 3-5 years of experience in a financial institution compliance, ERM or audit program conducting risk assessments, performing remediation or executing process improvement functions.</li></ul><ul><li>Relevant professional banking certifications such as Certified Regulatory Compliance Manager (CRCM), Credit Union Compliance Expert (CUCE) or NAFCU Certified Compliance Officer (NCCO), Certified Enterprise Risk Professional (CERP), or Certified Internal Auditor (CIA) designation preferred. Alternatively, demonstrate ability to obtain credentialing within 12 months of taking the role (credit union will cover reasonable costs associated with preparation and testing).</li></ul><ul><li>Demonstrated ability to independently manage multiple and complex work efforts, which involve directing other key stakeholders across the credit union.</li><li>Understanding of financial institution general control structure, as well as, knowledge of operations of the business unit, to assess risk, provide effective challenge, and make appropriate recommendations.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

Enterprise Risk Officer - Fraud Operations

OverviewWe’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members and our community.OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance and providing opportunities to truly make a difference. We invite you to explore and grow your career with us!Responsibilities<ul><li>Responsible for exceptional member service to include eye contact, welcome greeting, thanking the member by name, interest and willing to help, energy in body language and tone, friendly comments and ensuring members needs are fulfilled.</li><li>Performs and documents over the counter transactions as identified in the teller habit pattern.</li><li>Understands and determines acceptability of negotiable items and member identification.</li><li>Identifies and addresses member questions and concerns to offer solutions.</li><li>Listens for clues in order to identify cross-sale opportunities. Refers to appropriate staff members or opens product/service as appropriate.</li><li>Assists with lobby management traffic to ensure members are being helped in a timely manner and feel welcome.</li><li>Keep informed on up-to-date financial services and tools offered by Credit Union and educate members of new services and tools available to them.</li><li>Maintains cash drawer and balances within guidelines established by Credit Union.</li><li>Able to assist or lift 50-pound bags of coin. Stands for extended periods of time as required (up to four hours at a time).</li><li>Performs any additional duties as required by the Management Team.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Ability to coordinate a variety of assignments simultaneously and prioritize work.</li><li>Ability to work effectively as part of a team and individually to consistently meet and exceed set goals determined by the Credit Union.</li><li>Proficient in counting cash, arithmetic, ten-key and basic computer skills.</li><li>Demonstrates a high level of member service, sales, interpersonal communication skills, problem solving, motivation to accomplish set goals, organization and self-management skills.</li></ul>Job Qualifications<ul><li>High School graduate or GED required.</li><li>A minimum of 6 – 12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling experience required.</li><li>Bilingual skills are highly desired.</li></ul>Additional Information:Hours of Operations: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PM Starting Pay: $20.00 per hour with no previous banking experience!See what it is like to be a Teller at OnPoint: <a href="https://onpointcu.wistia.com/medias/saqp52d262" target="_blank">https://onpointcu.wistia.com/medias/saqp52d262</a>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.&nbsp;

24 OnPoint Community Credit Union Jobs