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Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Our clinic is located in the heart of the Issaquah Alps and at the base of the Cascades. &nbsp;Issaquah resides within the Mountains to Sound Greenway. It is located just 15 miles from Seattle and is surrounded by an abundance of recreational activities - from hiking and skiing in the mountains to sailing, fishing, or beachcombing on the waters of Puget Sound. &nbsp;Issaquah enjoys the benefits of a stable workforce, engaged and educated community, and highly rated and well-funded school system. This is a fantastic opportunity to work in an established clinic with a wonderful reputation.The Physical Therapist is responsible for delivering exceptional patient care while performing evaluations as well as developing and administering treatment plans for a wide variety of outpatient conditions.Key Duties &amp; Responsibilities<ul><li>Routinely evaluate and treat outpatient conditions in consultation with physician</li><li>Occasionally evaluate and treat outpatient conditions under direct access</li><li>Effectively determine and apply a wide variety of therapeutic exercises, modalities, manual therapy, and other treatments in accordance with state practice act</li><li>Apply lawful and ethical use of therapy services in daily treatments</li><li>Document patient care services according to regulatory and department guidelines</li><li>Direct supervision of a Physical Therapist Assistant (PTA) may be required</li><li>Collaborate with physicians, managers and staff across the organization</li><li>Ability to work in a fast paced outpatient orthopedic setting</li><li>Ability to work a flexible schedule based on clinic needs including but not limited to variable shifts, multiple clinic locations, etc.</li><li>Maintain safe environment for self, staff and patients</li><li>Participate in continuing education in order to maintain state license</li><li>Routinely participate and share knowledge obtained from continuing education courses with staff and the community at the direction of the department or organization.</li><li>Occasionally participate in community functions relating to outreach events throughout the year</li><li>Any and all other duties as assigned</li></ul>Education and Experience<ul><li>Graduate from an accredited Physical Therapy program; Bachelor’s Degree required, Master’s or Doctorate Degree preferred</li><li>Active Washington state license in Physical Therapy in the state in which practicing</li></ul>Knowledge, Skills and Abilities<ul><li>Comply with company policies, procedures, practices and business ethics guidelines.</li><li>Complete job required training.</li><li>Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)</li><li>Demonstrate prompt and reliable attendance</li><li>Work in the clinic, office or surgery center during business hours&nbsp;</li><li>Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required</li><li>Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines</li><li>Communicate and interact in a respectful and professional manner</li><li>Prioritize workload while being flexible to meet the expectations of the daily operations</li><li>Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions</li><li>Understand and execute a variety of instructions</li><li>Effectively operate equipment and communicate on and operate the phone system</li><li>Work independently with minimal supervision</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person.&nbsp; Other functions may be assigned and leadership retains the right to add or change the duties at any time.

Proliance Surgeons

Physical Therapist

Key Duties and ResponsibilitiesThe key duties and responsibilities of the Revenue Cycle Operations Training Specialist include, but are not limited to:<ul><li>Design, develop, and implement practice management training courses to support all administrative, patient engagement, and revenue cycle operations.</li><li>Conduct training and support the proper utilization of ancillary platforms. This may include applications for registration, scheduling, patient check-in, claims processing, claims denials and payments, and patient payments.&nbsp;</li><li>Organizes, plans, and presents various forms of training and development using various forms and formats. Training may include group classroom training, one-on-one training, and online training.</li><li>Creates and/or acquires training procedures manuals, guides, and course materials.</li><li>Identifies training and development opportunities and works with senior leadership to create new training initiatives.</li><li>Maintains records of training, development activities, and attendance</li><li>Maintains knowledge of the latest trends in training and development</li><li>Work in close collaboration with Operation and Revenue Cycle leaders to identify goals and desired outcomes.</li><li>Establish assessment standards and benchmarks to evaluate training and development progress.</li><li>Performs other duties as assigned.</li></ul>Education/Experience<ul><li>Bachelor’s degree preferred or an equivalent combination of education and experience.</li><li>4+ years’ experience in delivering workforce educational training programs, and development of course curriculum.</li><li>3+ years of experience with medical billing software</li></ul>Knowledge, Skills and Abilities<ul><li>Excellent project management skills and in-depth understanding of common business training techniques</li><li>Demonstrates the professional ability to deal positively and effectively with adversarial situations.</li><li>Works collaboratively with Operations, Revenue cycle, and Compliance to continuously identify needs for training and to further develop skills.</li><li>Knowledge and experience of revenue cycle function training</li><li>Ability to communicate effectively, both verbally and in written communications.</li><li>Demonstrated ability to work independently and with minimal supervision.</li><li>Ability to resolve problems and complete assignments accurately and promptly.</li><li>Self-motivated team player able to multi-task and prioritize.</li><li>Strong customer service orientation; responds with empathy</li><li>Results driven</li><li>Detail-oriented (if needed)</li><li>Strong computer skills/experience with Microsoft Office, Word, Excel, Outlook, Power Point, and Adobe</li><li>Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Proliance Surgeons.</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.CommentsThis description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified.&nbsp; Other functions may be assigned and management retains the right to add or change the duties at any time.

Revenue Cycle Training Specialist

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;Established in 1990 as Lakewood Orthopaedic Surgeons, Proliance Puget Sound Orthopaedics serves the Puget Sound region with comprehensive orthopedic&nbsp;care in musculoskeletal disorders. Our team comprises of 17 physicians with specialties ranging from joint replacement, shoulder care, spinal care, hand and upper extremity treatment, to sports medicine and podiatric care. They work with our certified physician’s assistants and a 100-member support staff to ensure a high level of contact and ongoing patient education. We work together with the centralized goal of delivering expert, individualized and compassionate care to every patient.We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!KEY DUTIES AND REQUIREMENTS:Referral Outreach Responsibilities:<ul><li>Educate patients, referring providers and other referral sources on the services and amenities provided at Proliance Puget Sound Orthopaedics</li><li>Travel the surrounding Tacoma, Lakewood and Gig Harbor areas to perform referring clinic drop-ins, schedule meetings and develop contacts and referral sources</li><li>Obtain comprehensive knowledge of the organization’s markets including key referral sources and patients</li><li>Identify opportunities for partnering and growth</li><li>Maintain contact with referring clinics by phone and email</li><li>Report clinical outreach efforts to practice administrator and physicians</li><li>Build brand awareness throughout the community; attend and participate in community events</li><li>Survey referral sources to identify procedural issues that inhibit referrals</li><li>Maintain accurate records of referral sources, interactions, and outcomes using CRM or other tracking systems.</li><li>Establish and maintain communication channels with referring providers to facilitate seamless patient transitions and referrals. </li></ul>Marketing Responsibilities:<ul><li>Create and implement print and digital advertising campaigns</li><li>Manage the practice’s online reputation on Google, Healthgrades, Vitals, Yelp and other review sites</li><li>Monitor and manage the practice’s SEO &amp; SEM campaigns alongside digital marketing agency; edit and write educational blog posts and website content</li><li>Collaborate closely with the Proliance Marketing Team</li><li>Facilitate development, design and ongoing maintenance of the website</li><li>Work with new and incoming physicians to create an effective marketing plan that will assist in the growth of their practice</li><li>Assist in the creation of print advertisements</li><li>Regularly post engaging content for all social media platforms owned by Proliance Puget Sound Orthopaedics, including Facebook, LinkedIn, YouTube and other social media platforms</li><li>Design, order and distribute marketing materials on behalf of the practice</li><li>Work with videography team to create compelling and informative videos</li><li>Analyze patient satisfaction scores through internal survey platform; take action as needed</li><li>Compose annual marketing plan and budget</li><li>Develop strategies to enhance patient engagement and satisfaction, including implementing patient education programs</li><li>Track key performance indicators (KPIs) and prepare regular reports to evaluate the success of marketing campaigns and initiatives.</li><li>Manage sponsorship opportunities</li><li>Manage promotional and community events</li></ul>Administrative and Employee Engagement Responsibilities:<ul><li>Order uniforms, name tags and badges for employees</li><li>Open mail and disperse packages daily</li><li>Lead the Event Committee with the purpose of boosting employee morale; plan office events and employee appreciation activities, organize donation drives, disburse birthday gifts and discover new ways to create a positive office environment</li><li>Assist administrator in other duties as requested</li></ul>JOB KNOWLEDGE AND SKILLS:General Skills &amp; Knowledge:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.</li><li>Proficiency in Microsoft Suite of products, including Word, Excel, PowerPoint, and Outlook, with the ability to efficiently navigate and utilize these tools to support various job functions</li><li>Superior oral and written communication skills</li><li>Must be able to organize work and establish procedures</li><li>Must be able to speak, read, and write the English language</li><li>Must be skilled in computer/keyboard functions</li><li>Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)</li></ul><ul><li>Self-motivated; able to work independently</li><li>Proficiency in Adobe Suite, including Photoshop, Illustrator, and InDesign, with the ability to utilize these tools to create visually compelling graphics, illustrations, and marketing materials – preferred</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person.&nbsp; Other functions may be assigned and leadership retains the right to add or change the duties at any time.

Marketing Coordinator

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Position SummaryThe surgical technologist in the ASC provides technical hands-on support to the surgeon and operating room team by handling instruments, supplies and equipment before, during and after surgery.&nbsp;Key Duties &amp; Responsibilities<ul><li>Work with all members of the health care team to provide optimal care to the patient throughout their surgical experience.</li><li>Maintain a friendly, positive and caring attitude with all patients, physicians and staff.</li><li>Properly handles the instruments, supplies and equipment necessary during the surgical procedure.</li><li>Ability to anticipate the needs of the surgeon based on requests and patterns.</li><li>Constantly monitoring for maintenance of the sterile field.</li><li>Assist in assuring that the proper supplies, instruments and equipment are available for the procedure.</li><li>Assist in assuring that equipment is functioning properly.</li><li>Monitor use of all supplies. Assist with inventory control by proper count of supplies/time used.</li><li>Continuing education to meet State requirements and keep current with health care changes.</li><li>Display professionalism at work and in the community as a representative of the Center.</li><li>Take an active role on committees within the department.</li><li>Identifies actual and potential risk to patients and others and takes action to minimize or eliminate risk and maximize safety.</li></ul>Experience, Skills and Abilities <ul><li>Graduation from an accredited surgical technology program</li><li>Certified Surgical Technologist preferred</li><li>Current State licensure and CPR</li><li>Two years of experience is desired</li><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA</li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person.&nbsp; Other functions may be assigned, and leadership retains the right to add or change the duties at any time.

Per diem Surgical Technologist (Surg/Scrub Tech)

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!The salary range for this position is $36.24 - $78.94Key Duties and Responsibilities<ul><li>Work with all members of the health care team to provide optimal care to the patient throughout their surgical experience.</li><li>Maintain a friendly, positive and caring attitude with all patients, physicians and staff.</li><li>Assist in patient education during all phases of their experience at the Center.</li><li>Assist in assuring that the proper supplies, instruments and equipment are available for the procedure.</li><li>Assist in assuring that equipment is functioning properly.</li><li>Monitor use of all supplies. Assist with inventory control by proper count of supplies/time used.</li><li>Document appropriately the care that is given to the patient.</li><li>Continue education to meet State requirements and keep current with health care.</li><li>Display professionalism at work and in the community as a representative of the Center.</li><li>Take an active role on committees within the department.</li><li>Identifies actual and potential risk to patients and others and takes action to minimize or eliminate risk and maximize safety.</li><li>Performs charge nurse responsibilities as staffing demands and as requested.</li></ul>Education/ExperienceEducation/Experience<ul><li>Graduation from an accredited school of nursing</li><li>Current State licensure and CPR, ACLS and PALS accreditation</li><li>Two years of OR, Recovery Room, Intensive Care or Emergency Room experience is desired</li></ul>Skills/Knowledge/Abilities<ul><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of orthopedics and ENT</li><li>Outpatient clinical organizational ability</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA</li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to prepare records in accordance with detailed instructions</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li><li>Must be available for evening shifts&nbsp;</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person.&nbsp; Other functions may be assigned and leadership retains the rig

Part time PACU Registered Nurse (RN)

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Key Duties and Responsibilities:The PSR is expected to perform position-related duties that include, but are not limited to:<ul><li>Provide exemplary customer service</li><li>Greet and direct patients, sales personnel and visitors.&nbsp;</li><li>Check in/verify information for established and new patients, confirm insurance/referral, consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with completion of paperwork when necessary</li><li>Inform patients of delay or wait time for appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collect and post co-pays</li><li>Facilitate flow of patients by coordinating with medical assistants</li><li>Schedule appointments, both over the phone and in person</li><li>Schedule interpreters for patient appointments as needed</li><li>Process outgoing referrals as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education, Experience, Knowledge, Skills and Abilities<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in public contact, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred</li><li>NextGen and/or EMR experience (desired)</li><li>Knowledge of practice management software and patient portal software is a plus</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person.&nbsp; Other functions may be assigned and leadership retains the right to add or change the duties at any time.

Patient Services Rep (Front Desk)

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Puget Sound Orthopaedics is the largest independent bone and joint practice in Pierce County. In addition to three clinic locations in Lakewood, Tacoma and Gig Harbor, we also operate Lakewood Surgery Center, an outpatient ambulatory surgery center, and Puget Sound Imaging, an MRI diagnostic imaging suite. Our team comprises of 13 board-certified orthopedic surgeons, 2 podiatrists, 9 physician assistants, and a 100-member support staff. We work together with the common goal of delivering expert, individualized, and compassionate attention to every patient. Staff and providers treat the patient as a whole, guided by a set of core values that are at the “HEART” of our mission – H.E.A.R.T. stands for Honesty, Empathy, Accountability, Respect and Teamwork.The salary range for this position is $19.02 - $30.42Qualifications:<ul><li>Previous orthopedic front office experience a plus</li><li>Provide exceptional customer service</li><li>Adapt well to change</li><li>Be able to multi-task in a busy environment</li><li>Maintain professionalism in stressful situations</li></ul>Education and Experience:<ul><li>One year of previous customer service experience required</li><li>High school diploma or GED</li><li>Completion of medical terminology or anatomy and physiology course, and course work in a related field preferred</li></ul>The patient access rep position is full time, Monday thru Friday, 8 am – 5 pm in our Lakewood office.&nbsp;Be Part of Who We Are!

Patient Access Rep

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Position SummaryThe surgical technologist in the ASC provides technical hands-on support to the surgeon and operating room team by handling instruments, supplies and equipment before, during and after surgery.&nbsp;Key Duties &amp; Responsibilities<ul><li>Work with all members of the health care team to provide optimal care to the patient throughout their surgical experience.</li><li>Maintain a friendly, positive and caring attitude with all patients, physicians and staff.</li><li>Properly handles the instruments, supplies and equipment necessary during the surgical procedure.</li><li>Ability to anticipate the needs of the surgeon based on requests and patterns.</li><li>Constantly monitoring for maintenance of the sterile field.</li><li>Assist in assuring that the proper supplies, instruments and equipment are available for the procedure.</li><li>Assist in assuring that equipment is functioning properly.</li><li>Monitor use of all supplies. Assist with inventory control by proper count of supplies/time used.</li><li>Continuing education to meet State requirements and keep current with health care changes.</li><li>Display professionalism at work and in the community as a representative of the Center.</li><li>Take an active role on committees within the department.</li><li>Identifies actual and potential risk to patients and others and takes action to minimize or eliminate risk and maximize safety.</li></ul>Experience, Skills and Abilities <ul><li>Graduation from an accredited surgical technology program</li><li>Certified Surgical Technologist preferred</li><li>Current State licensure and CPR</li><li>Two years of experience is desired</li><li>Orthopedic experience, total joints and spine preferred</li><li>Problem solving skills</li><li>Skill in using a computer</li><li>Knowledge of applicable specialties</li><li>Ability to remove oneself personally from given situations, remaining objective</li><li>Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff</li><li>Ability to multi-task</li><li>Skill in organizing and reporting information that is accurate and complete</li><li>Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA</li><li>Ability to maintain composure in stressful situations</li><li>Skill in establishing and maintaining effective working relationships with all staff</li><li>Ability to communicate clearly</li><li>Consistency and timeliness in attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person.&nbsp; Other functions may be assigned, and leadership retains the right to add or change the duties at any time.

Surgical Technologist (Surg/Scrub Tech)

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.&nbsp; At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work.&nbsp; We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.&nbsp;We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Key Duties and Responsibilities:The PSR is expected to perform position-related duties that include, but are not limited to:<ul><li>Handle a high volume of inbound calls while providing exemplary customer service</li><li>Schedule appointments in NextGen - our electronic medical records system following scheduling guidelines and accommodating patient and provider preferences</li><li>Greet and direct patients, sales personnel, and visitors.&nbsp;</li><li>Check in/verify information for established and new patients, confirm insurance/referral, consent forms and all patient information are up to date in practice management software and electronic medical record systems</li><li>Identify payor source, verify insurance eligibility and financial status</li><li>Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy</li><li>Assist patients with completion of paperwork when necessary</li><li>Inform patients of delay or wait time for appointments</li><li>Review records for completeness, print necessary updates and put records in order</li><li>Review physician clinic schedule for accuracy</li><li>Collect and post co-pays</li><li>Facilitate flow of patients by coordinating with medical assistants</li><li>Schedule appointments, both over the phone and in person</li><li>Schedule interpreters for patient appointments as needed</li><li>Process outgoing referrals as needed</li><li>Complete duties and assist others as directed</li><li>Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook</li></ul>Education, Experience, Knowledge, Skills and Abilities<ul><li>High School Diploma or the Equivalent</li><li>1-2 years relevant experience in customer service, preferably in medical office environment</li><li>Minimum 1-year front office or reception experience, medical preferred</li><li>NextGen or other EMR experience (desired)</li><li>Knowledge of practice management software and patient portal software is a plus</li><li>Excellent telephone and written communication skills, listening skills and ability to demonstrate tact and patience with callers</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment.&nbsp; Requires corrected vision and hearing to normal range.&nbsp; While performing the duties of this job, the associate is regularly required to talk or hear.&nbsp; The associate is required to sit for long periods of time, stand and walk, bend and stretch.&nbsp; Use of telephone and computer is required.&nbsp; Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job.&nbsp; It is not an exhaustive list of all duties, responsibilities and requirements of a person.&nbsp; Other functions may be assigned and leadership retains the right to add or change the duties at any time.

Patient Services Representative / Medical Receptionist / Call Center

Proliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State.At Proliance, our patients come from all walks of life and so do we. We hire, develop and engage great people from a wide variety of backgrounds and encourage growth and development to make our organization a great place to work. We draw on the differences in who we are, what we’ve experienced, and how we think to create Exceptional Outcomes, Personally Delivered.We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! Check out our main career site for more details at <a href="http://www.proliancesurgeons.com/careers" target="_blank">www.proliancesurgeons.com/careers</a>Be Part of Who We Are!Key Duties &amp; Responsibilities+311The Clinical Supervisor is expected to perform position-related duties that include, but are not limited to:<ul><li>Collaborate with providers to supervise daily patient care activities; manage clinical staff schedules to ensure full coverage of patient care needs, effective patient services and time efficiency.</li><li>Fulfill environmental responsibilities and provide oversight as assigned, including setting up instruments for office procedures, cleaning exam rooms, instruments and equipment, and following OSHA Guidelines for medical practice.</li><li>On-board and train new clinical team members on their duties including philosophy of care, patient flow, and clinical competencies</li><li>Provide encouragement and recognition; foster a positive team-based culture, identify issues, work through resolutions, and provide both formal and informal feedback.</li><li>Collaborate with leadership to manage performance of the clinical team/associates including annual review, goal setting, corrective action, PIP and termination.</li><li>Ensure daily and weekly duties are completed as assigned, including responding to patient messages and treatment progresses.</li><li>Oversee quality assurance activities and compliance with operational standards.</li><li>Develop, optimize and support workflows and processes for DME inventory and distribution.</li><li>Participate in program development and implementation of operating policies and procedures.</li><li>Collaborate with Front Office Supervisor to ensure smooth operations and exceptional patient experience.</li><li>Anticipate potential challenges or issues with daily clinic flow and adjust accordingly.</li><li>Ensure proper care in the use and maintenance of equipment and supplies and supervise inventory of supplies including periodically reviewing exam rooms to ensure they are stocked appropriately.</li><li>Serve as a resource on behalf of management and other medical personnel by handling questions and interpersonal conflict resolution in a positive and objective manner.</li><li>Collaborate with team members, peers, and others to identify, plan, and execute clinical workflow improvement plans including EHR optimization</li><li>Report to Director of Operations at structured, designated times and as needed to review complications, questions and/or concerns.</li><li>Ensure strict confidentiality of all records.</li><li>Fulfill other organizational responsibilities as assigned, including general clinical responsibilities; respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with the leadership team quickly.</li><li>Follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook</li></ul>Experience, Skills and Abilities<ul><li>A high school diploma or GED equivalent required; Bachelor’s degree is a plus</li><li>Medical Assistant Certification or Registration, LPN, CNA, or AART required</li><li>Current CPR certification</li><li>Minimum 2-3 years healthcare experience, prior supervisory experience preferred</li><li>Orthopedics experience preferred</li><li>Must possess understanding of all medical terminology including, but not limited to medications, surgical procedures and diseases.</li><li>EMR experience required</li><li>Excellent customer service skills are necessary</li><li>Excellent clinical, interpersonal and communication</li><li>Willingness and ability to be flexible, working varied hours, stepping in as a working leader as needed, and dependable with attendance</li></ul>Work Environment/Physical DemandsThe work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work may be performed in an office and clinical environment. Requires corrected vision and hearing to normal range. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is required to sit for long periods of time, stand and walk, bend and stretch. Use of telephone and computer is required. Manual dexterity required for use of computer keyboard. Occasionally lifts and carries items weighing up to 40 pounds. May requires working under stressful conditions or working irregular hours.This description is intended to encompass essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person. Other functions may be assigned and leadership retains the right to add or change the duties at any time.

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