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Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a part time Branch Member Service Representative in the Ben White branch location starting at $20.00/hour!We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!The Ben White branch is located at: 205 W. Ben White Blvd, Austin, TX 78704.As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

RBFCU

Ben White Branch Member Service Representative - Part Time with Sign-On Bonus

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Stone Hill branch location starting at $20.00/hour!We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today! The Stone Hill branch is located at: 19001 Limestone Commercial Dr, Pflugerville, TX 78660.As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.</li><li>Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.</li><li>Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Promote product engagement and meet and preferably exceed minimum sales goals by demonstrating continued and sustained initiative to learning and offering products and services to members by using communication and listening skills to determine member needs.</li><li>Support our cross-serve/sales culture to ensure branch standards are achieved or exceeded.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Ability to sit or stand for extended periods of time</li><li>Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Stone Hill Branch Member Service Representative - Full Time with Sign-On Bonus

Job Description and RequirementsThe Records &amp; Research Records Retention Specialist provides quality service to members, non-members, vendors and credit union employees by phone, email, fax and mail. Processes a variety of transactions, inquiries, and research requests in accordance with policies, procedures, and regulatory laws. Conducts all duties with integrity and in a manner intended to enhance the image and growth of the Credit Union.Essential Functions and Responsibilities:<ul><li>Works under minimal supervision, performs complex and diverse duties in support of a work area or group of individuals with moderate latitude for the use of initiative and independent judgment.</li><li>Provides administrative support for multiple business units for the creation of records retention.&nbsp;</li><li>Oversee the completion and ongoing maintenance of the credit union’s record inventory, retention and retention schedule.</li><li>Assist in developing program policies, procedures, standards, and manuals in accordance with records retention objectives and goals.</li><li>Communicate with other business units on records requirements and attend meetings related to the creation of the CU's record retention schedule.&nbsp;</li><li>Build and maintain strong relationships with internal and external customers; Primary contact for external vendor for Records Retention.</li><li>Coordinate, develop, and conduct records retention management training for CU staff and promotes awareness and understanding of records retention.</li><li>May function as a high-level individual contributor or coordinator of multiple projects pertaining to Records Retention for the CU.&nbsp;</li><li>Participate in project collaboration, creation of scope and implementation for benefit of organization.</li><li>Serve as a resource to team for Records Retention situations and resolve complex Records Retention questions and concerns.</li><li>Use cognitive thinking abilities to identify trends and improvement opportunities communicating and/or escalating Records Retention unresolved issues to Lead, Assistant Manager or Manager for further action.&nbsp;</li><li>Analytical Thinking - ability to collect, gather, visualize and analyze information in details. Includes the ability to solve complex problems by making decisions in the most effective way.</li><li>Comply with applicable regulatory laws pertaining to the credit union and internal policies and procedures.&nbsp;</li><li>Other responsibilities and duties as required or assigned (note: essential functions and responsibilities may change or new one may be assigned at any time with or without notice).</li></ul>This job may be eligible for work from home- hybrid schedule (please refer to the Remote Work Capability and Work From Home section of the Employee Handbook).Requirements:<ul><li>High School Diploma or GED</li><li>Minimum of one year previous job related work experience</li><li>Must be able to work Monday - Saturday schedule.</li><li>Proficient in utilizing PC, software, typing skills and other office equipment.</li><li>Strong working knowledge of Excel, Word and PowerPoint; Must have excellent writing, communication, research and interpersonal skills. </li><li>Good attendance and promptness is pertinent. </li><li>Strong work ethic, highly motivated and ability to work on multiple priorities</li><li>Ability to master new tasks quickly</li><li>Ability to work extended hours during limited busy seasons</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Records & Research Records Retention Specialist

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time float for our North Austin Region starting at $20.00/hour!&nbsp; Candidates selected for this position must be able to work at all of our North Austin area branch locations to meet our growing staffing needs.We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!Branch locations include: Cedar Park, Parmer Lane, Georgetown, Round Rock, and Stone Hill branches.&nbsp;As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Float North Austin Region - Branch Member Service Representative - Full Time with Sign-On Bonus

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time float for our North Austin Region starting at $20.00/hour!&nbsp; Candidates selected for this position must be able to work at all of our North Austin area branch locations to meet our growing staffing needs.We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!Branch locations include: Domain, Lake Creek, North Austin, Seton, and Four Points branches.&nbsp;As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Job Description and RequirementsThe Enterprise Fraud Service Supervisor will lead a dynamic team of fraud service specialists in our fast-paced contact center environment. Coach and mentor the team to excel in member service, time management, and case creation, ensuring a positive and efficient experience for every interaction. This role is critical in maintaining the highest service standards and minimizing fraud losses while fostering a culture of continuous improvement and collaboration.Essential Functions &amp; Responsibilities:<ul><li>Establish and monitor key performance indicators (KPIs) to optimize team effectiveness in member service. Provide regular feedback, coaching, and development opportunities to enhance individual and team performance.</li><li>Guide the team in conducting thorough case creation for reported fraud, ensuring adherence to all regulatory standards, policies, and procedures.</li><li>Empower the team to deliver exceptional service to members who have experienced or suspect fraud. Ensure prompt resolution of inquiries and concerns while maintaining empathy and professionalism.</li><li>Stay abreast of industry best practices and regulatory requirements related to fraud &nbsp;and ensure the team operates in full compliance.</li><li>Foster a positive and supportive team environment that encourages knowledge sharing, collaboration, and open communication.</li><li>Model exceptional communication, problem-solving, and decision-making skills while inspiring the team to achieve their full potential.</li><li>Effectively handle escalated member calls and complex fraud cases, providing timely and accurate resolutions.</li><li>Participate in the recruitment and selection process for new fraud specialists. Identify and nurture high-potential employees for career advancement while managing time cards, personnel issues, training, and counseling.</li><li>Proactively identify opportunities to enhance contact center workflows, tools, and technologies to optimize fraud prevention and member service while collaborating with cross-functional teams to continuously improve internal processes.</li><li>Must be flexible to travel and represent RBFCU. Cultivate relationships with industry peers, law enforcement agencies, and financial institutions to share intelligence and collaborate on fraud prevention initiatives through ongoing training, seminars, conferences, and compliance certification.</li></ul>*This job may be eligible for work from home - hybrid schedule (please refer to the Remote Work Capability and Work From Home section of the Employee Handbook).Requirements:<ul><li>High School Diploma or GED</li><li>Minimum five years of previous job related work experience</li><li>Less than one year of previous job related management experience</li><li>Must be able to work a flexible Monday-Saturday schedule</li><li>Type and 10-key by touch</li><li>Proficient in utilizing PC, software, and other office equipment</li><li>Must have good communication and interpersonal skills</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Enterprise Fraud Service Supervisor

Job Description and RequirementsThe Technical Writer will create, organize, write, and edit operational procedures and technical articles for the Knowledge Management (KM) Program. This position will work directly with the knowledge management team and subject matter experts to compose and standardize deliverables in accordance with CU terminology while maintaining continuity of style with set guidelines. The objective of the KM program is enhancing both the member and employee experience through consistent information that is easily attainable while ensuring compliance with policies, procedures, and regulations. This role introduces Artificial Intelligence (AI) tools to streamline content creation and management.Essential Functions and Responsibilities:<ul><li>Collaborate with subject matter experts (SMEs) to gather accurate and relevant information for documentation.</li><li>Ensure that content aligns with user needs, business goals, and KM methodologies.</li><li>Gather feedback from users to improve knowledge base content quality.</li><li>Review, create, edit, and maintain clear and comprehensive documentation for internal and external audiences for accuracy and adherence to style guidelines.</li><li>Organize and manage content requests or questions in the KM ticketing systems, including version control.</li><li>Provide updates in a timely manner and meet demands as outline in the service-level agreements (SLAs) of the KM program.&nbsp;</li><li>Support cross-functional teams with documentation needs.</li><li>Update and maintain different article types in the knowledge base.</li><li>Ensure consistency, clarity, and simplicity in all documentation.</li><li>Assist in implementing and using AI tools for automated document generation and content suggestions.</li><li>Apply basic knowledge of AI-driven grammar and style-checking tools.</li><li>Participate in training on AI-related documentation tools and technologies.</li><li>Utilize cognitive ability to suggest or identify trends to implement opportunities in alignment with the overall KM organizational goal.</li><li>All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School Diploma or G.E.D.</li><li>Minimum of 1 year experience as a technical writer (within a Bank or Credit Union preferred)</li><li>Strong analytical and problem-solving skills, ability to break down complex problems quickly</li><li>Highly organized and deadline oriented with demonstrated attention to detail; strong meeting organization and facilitation skills</li><li>Ability to adapt well to change in priorities and/or guidelines</li><li>Ability to work independently in a fast-paced environment and complete projects on time with minimal supervision.</li><li>Proficient in Microsoft Office products (Word, Excel, PowerPoint, and Project) and industry standard project management tools.</li><li>Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and communicate effectively throughout all levels of the organization.</li><li>Desire and ability to work well in a team environment.</li><li>Familiarity with Prompt Engineering as a skill set</li><li>Open to obtaining Artificial Intelligence (AI) certification(s) within 12 to 24 months of entering the role</li></ul>Preferred:<ul><li>Knowledge-Centered Service (KCS) or Knowledge Management (KM) certification is a plus.</li><li>Bachelor's degree in English, Communication, or Journalism</li><li>Certification in Prompt Engineering</li><li>Experience in using AI tools such as ChatGPT, Perplexity, Claude, or Microsoft Copilot to enhance writing and content creation processes</li><li>Knowledge of how AI can be leveraged to create, edit, and maintain high-quality documentation</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Knowledge Management Technical Writer

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time float for our Southeast/East San Antonio Region starting at $20.00/hour!&nbsp; Candidates selected for this position must be able to work at all of our Southeast/East San Antonio area branch locations to meet our growing staffing needs.&nbsp;Branch locations include: Rigsby, Bandera Pointe, Brooks, Culebra, Floresville, Mission South, Potranco and South San.As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Float Southeast/East San Antonio Region - Branch Member Service Representative - Full Time

Job Description and RequirementsThe RBFCU Branch Operations Team is seeking a full time Branch Service Representative in the Dripping Springs branch location starting at $20.00/hour. We are also offering a sign-on bonus for Branch Member Service Representatives! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and withholdings). Join our team today!The Dripping Springs branch is located at:1040 Rob Shelton Blvd, Dripping Springs, TX 78620.As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions.&nbsp; You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life.&nbsp; You’ll have the opportunity to demonstrate your professionalism, initiative and desire to learn and grow with our Path to Promotion and award winning Learning and Development program. &nbsp;If you&nbsp;have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you. Essential Functions and Responsibilities: <ul><li>Provide enthusiastic, professional, quality, prompt and courteous service to members, prospective members, and RBFCU team.</li><li>Process a variety of face to face transactions and maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.</li><li>Qualify members and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.</li><li>Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.</li><li>Prepare various teller reports, and escort members into designated areas when requested.</li><li>Engage with members and prospective members by cross serving products and services, meeting incentive goals, and ensuring a current working knowledge of product benefits and features.</li><li>Observe safety and security procedures, and report potentially unsafe conditions.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>High School diploma or GED</li><li>Six months of work experience (financial institution, customer service or sales experience preferred)&nbsp;</li><li>Must be able to work a flexible Monday through Saturday schedule</li><li>Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers</li><li>Excellent communication and interpersonal skills</li><li>Ability to apply common sense understanding to carry out detailed and somewhat involved written or oral instructions</li><li>Ability to handle problems involving a few concrete variables in standardized situations</li><li>Proficient in utilizing PC, software and other office equipment</li><li>Teamwork and dedication to developing strong relationships with coworkers</li><li>Able to move over 50 pounds (coin bins occasionally) and sit or stand for long periods of time</li><li>Good vision (correctable), hearing, and manual dexterity</li></ul>Preferred:<ul><li>Bilingual (English/Spanish)</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Dripping Springs Branch Member Service Representative - Full Time with Sign-On Bonus

Job Description and RequirementsThe Financial Reporting Analyst will prepare financial reports for the credit union and its subsidiaries. &nbsp;They will also assist in the production of various monthly, quarterly, year-end, and fiscal year-end financial reports.Essential Functions and Responsibilities:<ul><li>Effectively utilize PC based applications to accurately prepare and update financial reporting and other time sensitive documentation.</li><li>Produce various financial, statistical and operational analysis as well as special reports and projects as requested by management or other departments that are more complex in nature.</li><li>Perform peer review/tie-out of financial reports prepared by other team members.</li><li>Assist in the maintenance of general ledger accounts and structure within the general ledger software.</li><li>Work closely with internal and external auditors in the preparation of fiscal-year end financial reports.</li><li>Analyze trends, researching and documenting explanations for changes/variances.</li><li>Research accounting and reporting guidance; determine appropriate accounting for transactions.</li><li>Prepare sample selection from general ledger software for journal entry review.</li><li>Demonstrate an understanding of GAAP.</li><li>Develop working knowledge/understanding of how a financial institution works.</li><li>All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).</li></ul>Requirements:<ul><li>Bachelor's Degree in Accounting</li><li>1 - 2 years financial reporting or financial statement audit experience</li><li>Knowledge of Microsoft Office Suite with proficiency in Excel</li><li>Excellent organizational, analytical, and communication skills</li><li>Ability to type 25 WPM and operate 10 key by touch</li><li>Ability to complete multiple projects and meet deadlines</li><li>Ability to analyze and interpret financial reports</li><li>Capable of working on assigned work with minimal assistance</li></ul>Preferred:<ul><li>2 - 4 years public accounting experience; financial institution audit experience a plus</li><li>CPA license</li></ul>All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

17 RBFCU Jobs